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Support Human By a support human, for support humans.

I read bad jobs.
I write a newsletter.
I built career tools,
all so you didn't have to.

Everything you've ever been handed was built for product, or engineering, or Tech in general, and you made it work anyway. Support Human was built specifically for CX people, because we deserve nice things made just for us.

Four things, all free, all for CX

The job board 38 open A Bad Job Bingo game on every listing, rated and snarked accordingly. View jobs → The library 240 resources All things by CXers, for CXers, all in one place. Browse the library → Footnotes The reading list My read/watch/listen list, unrestrained and with yet more words. Read Footnotes →

Career Suite · a separate app · free, and always will be

Four tools to manage your entire career

Open the suite ↗ (opens in a new tab)
Job evaluation Bad Job Bingo Deal a card from 90+ flags and score a listing yourself. Job comparison BJB Tracker Score a whole pipeline, compare three side by side. Job search Job Queue Kanban from research to offer, with deadlines and stats. Self-advocacy Brag Board Log the wins as they happen, export at review season.

Why any of this exists

Because I wanted it, and nobody was making it.

I'm Steph. Twelve years in CX and counting. Every single thing on this site started as something I needed — for a job search, for a newsletter issue, for my own sanity — but didn't exist. So it exists now, it's free, and there's more of it than there probably should be.

More about me → Who pays for this →

What to expect from the newsletter.

The Roundup What happened in CX and tech, and what was nonsense about it.

Bad Job Bingo The listings, read closely and rated flag by flag.

Deep Dives The long ones, when a story deserves more than a paragraph.

Read the latest issue →

Read it here, or have it turn up.

Here on the site, in your inbox, or by RSS. Same issues, no wall, no schedule.

Use a personal address — work email has a way of ending. One click to leave.

Don't want another email?

Use the RSS feed instead → /rss/ →

Last few issues

All issues →
24 Sustainability shmustainability 24 Jul · 4 min read 10 Salesforce is acquiring Fin, a move that isn't so much a bet as it is a ploy 10 Jul · 10 min read 06 Best of Bad Job Bingo: AI Dystopia Edition 06 Jul · 16 min read 26 From the Archives: Danger, Will Robinson, Danger! 26 Jun · 6 min read

All of it is free.
None of it is free to make.

No sponsors, no ads, no paid placements, no affiliate links. It runs on a day job and on whoever feels like chipping in.

Read who pays for this →
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Support if you can, don't worry about it if you can't. Support Human is for you either way.