My favorites, annotated.
Free, all of it, alwaysA probably incomplete, opinionated list of the stuff I've been paying attention to lately — in CX, the tech industry, and the (likely more than) occasional rabbit hole.
Entries may come with a footnote, because I am nothing if not wordy.
Fetching the good stuff.
Nothing matches that.
Try a different search, or clear the tag filter — remember that picking more than one tag gets you both, not the overlap.
Nothing here yet.
Steph is presumably off reading something. Check back soon.
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Something I should see?
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All of it is free.
None of it is free to make.
Footnotes used to be members-only. It isn't any more — the people it celebrates should be able to read it, and so should anyone deciding whether this newsletter is for them.
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