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The library CX resources, all in one place 240 resources Suggest a resource

Everything I'd send a CX friend.

Podcasts, blogs, newsletters, books, communities, courses, tools, conferences, and more! Years of good work by CX folks, for CX folks. We deserve nice things, and here they are (free and ungated, always).

Like the best CX, every resource in the library was made by a human being, on purpose, for other human beings.

NewslettersSuccessLeadershipOperations Daily List Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team. Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team. Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team. NewslettersSuccessLeadershipOperations Added 03 Feb 2026
Tech People At the heart of any success story are the People who made it happen. Diversity, creativity, and innovation, when nurtured in people, can lead to an unbeatable formula. This series of interviews share the experiences of some truly inspirational leaders on their journey to customer success. At the heart of any success story are the People who made it happen. Diversity, creativity, and innovation, when nurtured in people, can lead to an unbeatable formula. This series of interviews share the experiences of some truly inspirational leaders on their journey to customer success. At the heart of any success story are the People who made it happen. Diversity, creativity, and innovation, when nurtured in people, can lead to an unbeatable formula. This series of interviews share the experiences of some truly inspirational leaders on their journey to customer success. Added 03 Feb 2026
PodcastsExperienceOperations Unf*cking Your CX Podcast Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them. Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them. Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them. PodcastsExperienceOperations Added 03 Feb 2026
BlogsExperienceOperations The Breakdown This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for CX leaders who are done with dashboards and ready to drive real business outcomes. This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for CX leaders who are done with dashboards and ready to drive real business outcomes. This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for CX leaders who are done with dashboards and ready to drive real business outcomes. BlogsExperienceOperations Added 03 Feb 2026
NewslettersExperienceOperations Unf*cking Your CX Newsletter Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week. Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week. Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week. NewslettersExperienceOperations Added 03 Feb 2026
PodcastsSupport Marginal Support Support isn't just a job, it's a mindset. Support isn't just a job, it's a mindset. Support isn't just a job, it's a mindset. PodcastsSupport Added 03 Feb 2026
BlogsExperienceLeadershipOperationsVendor published CX Collective Blog CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you. CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you. CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you. BlogsExperienceLeadershipOperationsVendor published Added 03 Feb 2026
LearningAI & AutomationCertificationVendor publishedBPOs BPO AI Certification Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support. Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support. Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support. LearningAI & AutomationCertificationVendor publishedBPOs Added 03 Feb 2026
BlogsVendor publishedAI & AutomationExperience The KODIF Blog Stay ahead of the curve with insights on AI, automation, and customer experience innovation. Stay ahead of the curve with insights on AI, automation, and customer experience innovation. Stay ahead of the curve with insights on AI, automation, and customer experience innovation. BlogsVendor publishedAI & AutomationExperience Added 03 Feb 2026
PodcastsExperience My Favourite CX Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt. Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt. Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt. PodcastsExperience Added 03 Feb 2026
BlogsExperienceOperations SunshineCX Blog CX strategies and support systems that scale with you—bright, bold, and human. CX strategies and support systems that scale with you—bright, bold, and human. CX strategies and support systems that scale with you—bright, bold, and human. BlogsExperienceOperations Added 03 Feb 2026
NewslettersVendor publishedExperience Inside CX The newsletter written BY customer experience professionals, FOR customer experience professionals. The newsletter written BY customer experience professionals, FOR customer experience professionals. The newsletter written BY customer experience professionals, FOR customer experience professionals. NewslettersVendor publishedExperience Added 03 Feb 2026
PodcastsVendor publishedExperienceLeadershipStartupsRetention, Revenue & Churn One CX Podcast Interviews with B2B SaaS founders and CX leaders sharing real-world tactics to craft better experiences, stronger relationships, and faster growth. Interviews with B2B SaaS founders and CX leaders sharing real-world tactics to craft better experiences, stronger relationships, and faster growth. Interviews with B2B SaaS founders and CX leaders sharing real-world tactics to craft better experiences, stronger relationships, and faster growth. PodcastsVendor publishedExperienceLeadershipStartupsRetention, Revenue & Churn Added 03 Feb 2026
PodcastsVendor publishedExperienceLeadership The CX Files We investigate the world of customer experience with industry leaders who've seen it, done it, and overcome it. Listen to learn (surprising) secrets about advancing the craft of CX. We investigate the world of customer experience with industry leaders who've seen it, done it, and overcome it. Listen to learn (surprising) secrets about advancing the craft of CX. We investigate the world of customer experience with industry leaders who've seen it, done it, and overcome it. Listen to learn (surprising) secrets about advancing the craft of CX. PodcastsVendor publishedExperienceLeadership Added 03 Feb 2026
PodcastsSupportLeadership Happy to Help Happy to Help is a podcast about all things customer support. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception! Happy to Help is a podcast about all things customer support. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception! Happy to Help is a podcast about all things customer support. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception! PodcastsSupportLeadership Added 03 Feb 2026
Events Loop: The Global Community Summit Online event at 12pm ET on August 25-26 Online event at 12pm ET on August 25-26 Online event at 12pm ET on August 25-26 Events Added 25 Aug 2025
EventsTech TrustCon 2026 July 20-22 in San Francisco, CA. July 20-22 in San Francisco, CA. July 20-22 in San Francisco, CA. EventsTech Added 20 Jul 2025
NewslettersSuccess The Strategic CS Labs Newsletter Gain the skills, knowledge, and confidence to succeed in Customer Success & Account Management: 0% theories, 100% actionable insights. Gain the skills, knowledge, and confidence to succeed in Customer Success & Account Management: 0% theories, 100% actionable insights. Gain the skills, knowledge, and confidence to succeed in Customer Success & Account Management: 0% theories, 100% actionable insights. NewslettersSuccess Added 02 Sep 2024
LearningSuccess Secure a job in customer success with confidence Learn how to align your experience to a role in customer success, stand out in interviews and LAND the job! Learn how to align your experience to a role in customer success, stand out in interviews and LAND the job! Learn how to align your experience to a role in customer success, stand out in interviews and LAND the job! LearningSuccess Added 02 Sep 2024
LearningSuccess Customer Success 101: The Fundamentals Of Customer Success From Start To Finish Customer Success 101 is a lightning-fast course to empower you with the knowledge you need to know about Customer Success. Understand Customer Success at a high level while also learning the actionable insights on how it's applied in the real world. Customer Success 101 is a lightning-fast course to empower you with the knowledge you need to know about Customer Success. Understand Customer Success at a high level while also learning the actionable insights on how it's applied in the real world. Customer Success 101 is a lightning-fast course to empower you with the knowledge you need to know about Customer Success. Understand Customer Success at a high level while also learning the actionable insights on how it's applied in the real world. LearningSuccess Added 02 Sep 2024
BlogsSuccess The Customer Success Project Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career. Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career. Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career. BlogsSuccess Added 02 Sep 2024
PodcastsSuccessLeadership Success League Radio The Success League is proud to present award-winning podcasts containing customer success book reviews, interviews with game-changing leaders in the field, and constructive advice on how to prepare for and set up customer success technologies. The Success League is proud to present award-winning podcasts containing customer success book reviews, interviews with game-changing leaders in the field, and constructive advice on how to prepare for and set up customer success technologies. The Success League is proud to present award-winning podcasts containing customer success book reviews, interviews with game-changing leaders in the field, and constructive advice on how to prepare for and set up customer success technologies. PodcastsSuccessLeadership Added 02 Sep 2024
PodcastsSuccessLeadershipData & InsightsAI & AutomationRetention, Revenue & ChurnJobs The Customer Success Playbook Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. PodcastsSuccessLeadershipData & InsightsAI & AutomationRetention, Revenue & Churn Added 02 Sep 2024
LearningExperienceSuccess Voice of the Customer Nano Bootcamp This intensive one-week online live-streamed bootcamp explores the Voice of the Customer (VoC) methodologies. Participants will learn to gather, analyze, and apply customer feedback to enhance product development and customer satisfaction. This intensive one-week online live-streamed bootcamp explores the Voice of the Customer (VoC) methodologies. Participants will learn to gather, analyze, and apply customer feedback to enhance product development and customer satisfaction. This intensive one-week online live-streamed bootcamp explores the Voice of the Customer (VoC) methodologies. Participants will learn to gather, analyze, and apply customer feedback to enhance product development and customer satisfaction. LearningExperienceSuccess Added 02 Sep 2024
Job BoardsTech Remotive Find your dream remote job without the hassle. Remotive is where top talents go to easily access active and fully remote job opportunities from vetted tech companies. Find your dream remote job without the hassle. Remotive is where top talents go to easily access active and fully remote job opportunities from vetted tech companies. Find your dream remote job without the hassle. Remotive is where top talents go to easily access active and fully remote job opportunities from vetted tech companies. Job BoardsTech Added 02 Sep 2024
Job BoardsTech Remote Rocketship Join a rocketship and work from anywhere. Remote jobs sourced from across the web. Join a rocketship and work from anywhere. Remote jobs sourced from across the web. Join a rocketship and work from anywhere. Remote jobs sourced from across the web. Job BoardsTech Added 02 Sep 2024
NewslettersExperienceOperations The CX Coach Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience! Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience! Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience! NewslettersExperienceOperations Added 02 Sep 2024
LearningExperienceData & InsightsCertification Customer Experience With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience. With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience. With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience. LearningExperienceData & InsightsCertification Added 20 Jul 2024
BlogsSuccessRetention, Revenue & Churn Gain Grow Retain Blog Collection of Customer Success blog topics to help you strengthen your skills. Collection of Customer Success blog topics to help you strengthen your skills. Collection of Customer Success blog topics to help you strengthen your skills. BlogsSuccessRetention, Revenue & Churn Added 04 Jul 2024
CommunitiesSuccessRetention, Revenue & Churn Gain Grow Retain Community Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. CommunitiesSuccessRetention, Revenue & Churn Added 04 Jul 2024
Job BoardsSuccessRetention, Revenue & Churn Gain Grow Retain Job Board Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations. Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations. Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations. Job BoardsSuccessRetention, Revenue & Churn Added 04 Jul 2024
Communities The Community Roundtable Network The Network is the the world's most trusted private, confidential membership organization for people leading the online community, collaboration, and change management efforts at global organizations. The Network is the the world's most trusted private, confidential membership organization for people leading the online community, collaboration, and change management efforts at global organizations. The Network is the the world's most trusted private, confidential membership organization for people leading the online community, collaboration, and change management efforts at global organizations. Communities Added 04 Jul 2024
LearningData & Insights Quick Learn: Storytelling with Metrics Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.) Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.) Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.) LearningData & Insights Added 04 Jul 2024
Learning Quick Learn: Picking your Platform In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.) In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.) In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.) Learning Added 04 Jul 2024
Learning Quick Learn: Operating Engagement Levers In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.) In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.) In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.) Learning Added 04 Jul 2024

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04 Feb 2026 · It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate. Changelog 02.03.26 It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate. 07 Apr 2025 · Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word! Changelog 04.07.25 Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word! 01 Apr 2024 · Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog. Changelog 04.01.24 Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.

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