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Certification

13 entries

BPO AI Certification Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support. LearningAI & AutomationCertificationVendor publishedBPOs More →
Customer Experience With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience. LearningExperienceData & InsightsCertification More →
The Community-Led Event Program Playbook This course is for community teams and professionals who are building a distributed events program into their community strategy. LearningCertification More →
The Community MBA The crash course in creating a community strategy with measurable business outcomes. LearningCertification More →
Intelligent Swarming Fundamentals This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders. LearningSupportCertification More →
KCS® v6 Practices KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support. LearningKnowledge & WritingSupportCertification More →
KCS® v6 Fundamentals This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support. LearningKnowledge & WritingSupportCertification More →
ITIL® 4 Master Designation The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies. LearningSupportLeadershipManagementCertification More →
ITIL® 4 Strategic Leader Certifications ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy. LearningSupportLeadershipCertification More →
ITIL® 4 Practice Manager Certifications Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules. LearningSupportCertification More →
ITIL® 4 Managing Professional Certifications The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows. LearningSupportManagementCertification More →
ITIL® 4 Foundation - IT Service Management Certification ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. LearningSupportCertification More →
Certified Customer Experience Professional (CCXP) The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. LearningExperienceCertification More →