Support - Support Human

Marginal Support Support isn't just a job, it's a mindset. Podcasts Support More →

Happy to Help Happy to Help is a podcast about all things customer support. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception! Podcasts Support Leadership More →

Support Driven Leadership Summit 2026 October 27-29 in NYC, NY Events Support More →

Support Driven Expo 2026 August 24-26 in Chicago, IL Events Support More →

Agentic Customer Support Summit Online event at 9am ET on July 15 Events Support AI & Automation More →

People-First Jobs Remote, flexible jobs at companies with a people-first culture. Job Boards AI & Automation Data & Insights Experience Knowledge & Writing Operations Retention, Revenue & Churn Success More →

ElevateCX Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts. Communities Support Experience More →

Support Driven The community dedicated to Customer Support as a career. Communities Support More →

Relatable Content by ElevateCX A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory. Podcasts Experience Support Culture Leadership Startups Tech More →

The Supportive Podcast Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes). Podcasts Support Experience Leadership More →

Epochal Support Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a way that is transformational. Podcasts Support Experience Culture Leadership More →

Ticket Volume Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value. Podcasts Culture Management Operations Support More →

Support Leadership and Other Random Thoughts Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies. Blogs Support Operations Leadership Management More →

The LaunchBrightly Blog Talking about Screenshots with Customer Support Teams Blogs Knowledge & Writing Support Tools Vendor published More →

The Supportive The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content. Newsletters Support More →

The Help Scout Blog Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Blogs Support Success Experience Culture Leadership Management Vendor published More →

Yetto Blog Writing about building Yetto and the craft of Support. Blogs Support Vendor published Tech More →

The Owlery The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture. Blogs Knowledge & Writing Support Culture Vendor published More →

Craig Stoss in CX Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content. Blogs Support Experience Leadership Tech More →

The Customer Support Chronicles In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights. Blogs Support Culture More →

Customers, Etc. This newsletter is about customers. It's about other things, too, but it's mostly about customers. Blogs Experience Support Startups Tech More →

BPO Bullhorn Curated BPO Content, Without The Bull. Newsletters Support BPOs More →

Caffeinated CX Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state! Podcasts Experience Culture Support More →

Support Human Roundup News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly. Newsletters Support Success Experience Knowledge & Writing Education Jobs Tech More →

Professional Helpers Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost. Job Boards AI & Automation Data & Insights Education Experience Knowledge & Writing Operations Quality More →

Support Human Jobs Job Boards AI & Automation Data & Insights Education Experience Knowledge & Writing Operations Quality More →

Support Driven Jobs Board Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you. Job Boards Support Success Knowledge & Writing Tech More →

The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. Support Operations Leadership Management Books More →

Managing in a Digital Economy KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment. Learning Knowledge & Writing Support Management More →

Intelligent Swarming Insights This one-day, Trainer-led workshop provides an introduction to the concepts and core principles of Intelligent Swarming. Learning Support More →

Intelligent Swarming Fundamentals This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders. Learning Support Certification More →

Digital Transformation Fundamentals The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important? Learning Knowledge & Writing Support More →

KCS® v6 Practices KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support. Learning Knowledge & Writing Support Certification More →

KCS® v6 Fundamentals This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support. Learning Knowledge & Writing Support Certification More →

ITIL® 4 Master Designation The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies. Learning Support Leadership Management Certification More →

ITIL® 4 Strategic Leader Certifications ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy. Learning Support Leadership Certification More →

ITIL® 4 Practice Manager Certifications Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules. Learning Support Certification More →

ITIL® 4 Managing Professional Certifications The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows. Learning Support Management Certification More →

ITIL® 4 Foundation - IT Service Management Certification ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. Learning Support Certification More →

The Calling The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. Podcasts Support More →

First Contact: Stories of the Call Center Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Podcasts Support More →

CallTalk™ Radio CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. Podcasts Support More →

The Contact Center Coach Hosted by contact center veteran, Michael J. Tamer, this podcast covers topics such as building a positive culture, engaging your team, developing strong leadership skills, onboarding and training new hires, and improving your own self-help practices. Podcasts Culture Leadership Support More →

Quality Perks - Call Center & Coffee Chats Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. Podcasts Quality Support More →

Advice from a Call Center Geek! Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Podcasts Support More →

Customer Service Culture Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Podcasts Support More →

Awful Service Podcast Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories. Podcasts Support More →

Support Night School The purpose of Support Night School podcast was to introduce people to the world of customer support in the tech industry. Our goal was to reach people who have translatable skills (or those who are willing to work to gain those skills) in order to secure stable and fulfilling tech support work. Podcasts Support Education More →

Support Heroes by Kaizo Support Heroes by Kaizo is a podcast made to celebrate Customer Support and develop the industry by sharing high-level insights in weekly, long-form discussions with expert guests. Podcasts Support More →

Quality Conversations with Klaus Quality Conversations with Klaus features stories of companies and individuals that go the extra mile to create an exceptional customer experience. Podcasts Quality Support More →