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Support Human By a support human, for support humans.
The library CX resources, all in one place 240 resources Suggest a resource

Everything I'd send a CX friend.

Podcasts, blogs, newsletters, books, communities, courses, tools, conferences, and more! Years of good work by CX folks, for CX folks. We deserve nice things, and here they are (free and ungated, always).

Like the best CX, every resource in the library was made by a human being, on purpose, for other human beings.

BlogsExperienceOperations The Breakdown This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for CX leaders who are done with dashboards and ready to drive real business outcomes. This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for CX leaders who are done with dashboards and ready to drive real business outcomes. This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for CX leaders who are done with dashboards and ready to drive real business outcomes. BlogsExperienceOperations Added 03 Feb 2026
BlogsExperienceLeadershipOperationsVendor published CX Collective Blog CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you. CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you. CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you. BlogsExperienceLeadershipOperationsVendor published Added 03 Feb 2026
BlogsVendor publishedAI & AutomationExperience The KODIF Blog Stay ahead of the curve with insights on AI, automation, and customer experience innovation. Stay ahead of the curve with insights on AI, automation, and customer experience innovation. Stay ahead of the curve with insights on AI, automation, and customer experience innovation. BlogsVendor publishedAI & AutomationExperience Added 03 Feb 2026
BlogsExperienceOperations SunshineCX Blog CX strategies and support systems that scale with you—bright, bold, and human. CX strategies and support systems that scale with you—bright, bold, and human. CX strategies and support systems that scale with you—bright, bold, and human. BlogsExperienceOperations Added 03 Feb 2026
BlogsSuccess The Customer Success Project Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career. Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career. Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your career. BlogsSuccess Added 02 Sep 2024
BlogsSuccessRetention, Revenue & Churn Gain Grow Retain Blog Collection of Customer Success blog topics to help you strengthen your skills. Collection of Customer Success blog topics to help you strengthen your skills. Collection of Customer Success blog topics to help you strengthen your skills. BlogsSuccessRetention, Revenue & Churn Added 04 Jul 2024
BlogsSupportOperationsLeadershipManagement Support Leadership and Other Random Thoughts Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies. Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies. Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies. BlogsSupportOperationsLeadershipManagement Added 03 Apr 2024
BlogsExperienceData & InsightsAI & AutomationVendor published Customer Experience Insights by Idiomatic Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry. Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry. Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry. BlogsExperienceData & InsightsAI & AutomationVendor published Added 03 Apr 2024
BlogsSupportSuccessExperienceCultureLeadershipManagementVendor published The Help Scout Blog Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. BlogsSupportSuccessExperienceCultureLeadership Added 03 Apr 2024
BlogsSupportVendor publishedTech Yetto Blog Writing about building Yetto and the craft of Support. Writing about building Yetto and the craft of Support. Writing about building Yetto and the craft of Support. BlogsSupportVendor publishedTech Added 03 Apr 2024
BlogsKnowledge & WritingSupportCultureVendor published The Owlery The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture. The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture. The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture. BlogsKnowledge & WritingSupportCultureVendor published Added 03 Apr 2024
BlogsExperience House of CX Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile. Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile. Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile. BlogsExperience Added 03 Apr 2024
BlogsSupportExperienceLeadershipTech Craig Stoss in CX Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content. Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content. Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content. BlogsSupportExperienceLeadershipTech Added 03 Apr 2024
BlogsSupportCulture The Customer Support Chronicles In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights. In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights. In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights. BlogsSupportCulture Added 03 Apr 2024
BlogsExperienceSupportStartupsTech Customers, Etc. This newsletter is about customers. It's about other things, too, but it's mostly about customers. This newsletter is about customers. It's about other things, too, but it's mostly about customers. This newsletter is about customers. It's about other things, too, but it's mostly about customers. BlogsExperienceSupportStartupsTech Added 03 Apr 2024

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04 Feb 2026 · It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate. Changelog 02.03.26 It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate. 07 Apr 2025 · Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word! Changelog 04.07.25 Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word! 01 Apr 2024 · Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog. Changelog 04.01.24 Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.

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