BPO AI Certification
Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support.
Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support.
Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support.
LearningAI & AutomationCertificationVendor publishedBPOs
Added 03 Feb 2026
Everything I'd send a CX friend.
Podcasts, blogs, newsletters, books, communities, courses, tools, conferences, and more! Years of good work by CX folks, for CX folks. We deserve nice things, and here they are (free and ungated, always).
Like the best CX, every resource in the library was made by a human being, on purpose, for other human beings.
Filter the library
Pick any · OR inside a group, AND across groups
Nothing matches
Nothing matches all of that.
Not yet, anyway — the library grows all the time. Drop one condition and see what shows up.
BPO AI Certification
Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support.
Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support.
Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support.
LearningAI & AutomationCertificationVendor publishedBPOs
Added 03 Feb 2026
Secure a job in customer success with confidence
Learn how to align your experience to a role in customer success, stand out in interviews and LAND the job!
Learn how to align your experience to a role in customer success, stand out in interviews and LAND the job!
Learn how to align your experience to a role in customer success, stand out in interviews and LAND the job!
LearningSuccess
Added 02 Sep 2024
Customer Success 101: The Fundamentals Of Customer Success From Start To Finish
Customer Success 101 is a lightning-fast course to empower you with the knowledge you need to know about Customer Success. Understand Customer Success at a high level while also learning the actionable insights on how it's applied in the real world.
Customer Success 101 is a lightning-fast course to empower you with the knowledge you need to know about Customer Success. Understand Customer Success at a high level while also learning the actionable insights on how it's applied in the real world.
Customer Success 101 is a lightning-fast course to empower you with the knowledge you need to know about Customer Success. Understand Customer Success at a high level while also learning the actionable insights on how it's applied in the real world.
LearningSuccess
Added 02 Sep 2024
Voice of the Customer Nano Bootcamp
This intensive one-week online live-streamed bootcamp explores the Voice of the Customer (VoC) methodologies. Participants will learn to gather, analyze, and apply customer feedback to enhance product development and customer satisfaction.
This intensive one-week online live-streamed bootcamp explores the Voice of the Customer (VoC) methodologies. Participants will learn to gather, analyze, and apply customer feedback to enhance product development and customer satisfaction.
This intensive one-week online live-streamed bootcamp explores the Voice of the Customer (VoC) methodologies. Participants will learn to gather, analyze, and apply customer feedback to enhance product development and customer satisfaction.
LearningExperienceSuccess
Added 02 Sep 2024
Customer Experience
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience.
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience.
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience.
LearningExperienceData & InsightsCertification
Added 20 Jul 2024
Quick Learn: Storytelling with Metrics
Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.)
Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.)
Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.)
LearningData & Insights
Added 04 Jul 2024
Quick Learn: Picking your Platform
In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.)
In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.)
In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.)
Learning
Added 04 Jul 2024
Quick Learn: Operating Engagement Levers
In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.)
In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.)
In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.)
Learning
Added 04 Jul 2024
Quick Learn: Developing a Playbook
In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.)
In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.)
In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.)
Learning
Added 04 Jul 2024
Quick Learn: Cultivating Community Leadership
In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.)
In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.)
In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.)
LearningLeadership
Added 04 Jul 2024
Quick Learn: Community Skills Framework
In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.)
In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.)
In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.)
Learning
Added 04 Jul 2024
Quick Learn: Building a Roadmap
In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.)
In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.)
In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.)
Learning
Added 04 Jul 2024
Quick Learn: Mastering Moderation
In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.)
In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.)
In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.)
Learning
Added 04 Jul 2024
Social Executive Shorts
The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program.
The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program.
The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program.
LearningLeadership
Added 04 Jul 2024
Community Program Essentials
Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities.
Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities.
Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities.
Learning
Added 04 Jul 2024
Community Fundamentals
Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community.
Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community.
Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community.
Learning
Added 04 Jul 2024
Community 101 | Community Frameworks and Models
This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.
This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.
This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.
Learning
Added 04 Jul 2024
The Trust & Safety Academy
Tailored as a guiding compass, this immersive course caters to both seasoned Trust & Safety professionals and those just stepping into the industry, promising unparalleled expertise.
Tailored as a guiding compass, this immersive course caters to both seasoned Trust & Safety professionals and those just stepping into the industry, promising unparalleled expertise.
Tailored as a guiding compass, this immersive course caters to both seasoned Trust & Safety professionals and those just stepping into the industry, promising unparalleled expertise.
LearningVendor published
Added 23 Mar 2024
The Community-Led Event Program Playbook
This course is for community teams and professionals who are building a distributed events program into their community strategy.
This course is for community teams and professionals who are building a distributed events program into their community strategy.
This course is for community teams and professionals who are building a distributed events program into their community strategy.
LearningCertification
Added 23 Mar 2024
The Community MBA
The crash course in creating a community strategy with measurable business outcomes.
The crash course in creating a community strategy with measurable business outcomes.
The crash course in creating a community strategy with measurable business outcomes.
LearningCertification
Added 23 Mar 2024
Managing in a Digital Economy
KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment.
KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment.
KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment.
LearningKnowledge & WritingSupportManagement
Added 23 Mar 2024
Intelligent Swarming Insights
This one-day, Trainer-led workshop provides an introduction to the concepts and core principles of Intelligent Swarming.
This one-day, Trainer-led workshop provides an introduction to the concepts and core principles of Intelligent Swarming.
This one-day, Trainer-led workshop provides an introduction to the concepts and core principles of Intelligent Swarming.
LearningSupport
Added 23 Mar 2024
Intelligent Swarming Fundamentals
This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders.
This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders.
This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders.
LearningSupportCertification
Added 23 Mar 2024
Digital Transformation Fundamentals
The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
LearningKnowledge & WritingSupport
Added 23 Mar 2024
KCS® v6 Practices
KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support.
KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support.
KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support.
LearningKnowledge & WritingSupportCertification
Added 23 Mar 2024
KCS® v6 Fundamentals
This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support.
This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support.
This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support.
LearningKnowledge & WritingSupportCertification
Added 23 Mar 2024
ITIL® 4 Master Designation
The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies.
The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies.
The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies.
LearningSupportLeadershipManagementCertification
Added 23 Mar 2024
ITIL® 4 Strategic Leader Certifications
ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
LearningSupportLeadershipCertification
Added 23 Mar 2024
ITIL® 4 Practice Manager Certifications
Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.
Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.
Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.
LearningSupportCertification
Added 23 Mar 2024
ITIL® 4 Managing Professional Certifications
The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
LearningSupportManagementCertification
Added 23 Mar 2024
ITIL® 4 Foundation - IT Service Management Certification
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture.
LearningSupportCertification
Added 23 Mar 2024
Certified Customer Experience Professional (CCXP)
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline.
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline.
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline.
LearningExperienceCertification
Added 22 Mar 2024
Digital Transformation, Customer Experience
Our two graduate certificates in digital transformation include immersive short-format sprints in emerging technologies, analytics and the leadership skills leaders need to digitally transform their organizations.
Our two graduate certificates in digital transformation include immersive short-format sprints in emerging technologies, analytics and the leadership skills leaders need to digitally transform their organizations.
Our two graduate certificates in digital transformation include immersive short-format sprints in emerging technologies, analytics and the leadership skills leaders need to digitally transform their organizations.
LearningExperienceAcademic
Added 22 Mar 2024
Data Analysis with Generative AI Workshop Series
Join a small group for a workshop series to learn how to use Generative AI to improve your Data Analysis skills.
Join a small group for a workshop series to learn how to use Generative AI to improve your Data Analysis skills.
Join a small group for a workshop series to learn how to use Generative AI to improve your Data Analysis skills.
LearningAI & AutomationData & Insights
Added 22 Mar 2024
Generative AI Basics Workshop Series
Join a small group for a beginner's workshop series covering the basics needed to understand and leverage Generative AI.
Join a small group for a beginner's workshop series covering the basics needed to understand and leverage Generative AI.
Join a small group for a beginner's workshop series covering the basics needed to understand and leverage Generative AI.
LearningAI & Automation
Added 22 Mar 2024
What's new
All changelogs →
Changelog 02.03.26
It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate.
Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
Found something that belongs here?
Send it over — including your own work and your company's. Tell me if you'd like credit for the find; I like naming the people who notice good things. New additions show up in the changelog as I go.