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Support Human By a support human, for support humans.
The library CX resources, all in one place 240 resources Suggest a resource

Everything I'd send a CX friend.

Podcasts, blogs, newsletters, books, communities, courses, tools, conferences, and more! Years of good work by CX folks, for CX folks. We deserve nice things, and here they are (free and ungated, always).

Like the best CX, every resource in the library was made by a human being, on purpose, for other human beings.

NewslettersSuccessLeadershipOperations Daily List Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team. Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team. Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team. NewslettersSuccessLeadershipOperations Added 03 Feb 2026
NewslettersExperienceOperations Unf*cking Your CX Newsletter Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week. Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week. Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week. NewslettersExperienceOperations Added 03 Feb 2026
NewslettersVendor publishedExperience Inside CX The newsletter written BY customer experience professionals, FOR customer experience professionals. The newsletter written BY customer experience professionals, FOR customer experience professionals. The newsletter written BY customer experience professionals, FOR customer experience professionals. NewslettersVendor publishedExperience Added 03 Feb 2026
NewslettersSuccess The Strategic CS Labs Newsletter Gain the skills, knowledge, and confidence to succeed in Customer Success & Account Management: 0% theories, 100% actionable insights. Gain the skills, knowledge, and confidence to succeed in Customer Success & Account Management: 0% theories, 100% actionable insights. Gain the skills, knowledge, and confidence to succeed in Customer Success & Account Management: 0% theories, 100% actionable insights. NewslettersSuccess Added 02 Sep 2024
NewslettersExperienceOperations The CX Coach Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience! Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience! Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience! NewslettersExperienceOperations Added 02 Sep 2024
NewslettersEducation Customer Ed Weekly Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role. Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role. Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role. NewslettersEducation Added 04 Jul 2024
Newsletters Community Inc. In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community. In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community. In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community. Newsletters Added 26 Jun 2024
NewslettersSupport The Supportive The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content. The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content. The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content. NewslettersSupport Added 03 Apr 2024
NewslettersSupportBPOs BPO Bullhorn Curated BPO Content, Without The Bull. Curated BPO Content, Without The Bull. Curated BPO Content, Without The Bull. NewslettersSupportBPOs Added 26 Mar 2024
NewslettersJobs Professional Helpers Professional Helpers is a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations! Professional Helpers is a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations! Professional Helpers is a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations! NewslettersJobs Added 24 Mar 2024
NewslettersSupportSuccessExperienceKnowledge & WritingEducationJobsTech Support Human Roundup News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly. News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly. News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly. NewslettersSupportSuccessExperienceKnowledge & WritingEducation Added 24 Mar 2024
Newsletters Everything in Moderation* Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future. Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future. Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future. Newsletters Added 24 Mar 2024
NewslettersJobsTech Funded and Hiring A biweekly newsletter of funded startups and the jobs they're hiring for. A biweekly newsletter of funded startups and the jobs they're hiring for. A biweekly newsletter of funded startups and the jobs they're hiring for. NewslettersJobsTech Added 24 Mar 2024
Newsletters CMX Weekly We review the top community industry news, trends, jobs and resources every week, so you’re always in the know. We review the top community industry news, trends, jobs and resources every week, so you’re always in the know. We review the top community industry news, trends, jobs and resources every week, so you’re always in the know. Newsletters Added 23 Mar 2024

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04 Feb 2026 · It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate. Changelog 02.03.26 It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate. 07 Apr 2025 · Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word! Changelog 04.07.25 Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word! 01 Apr 2024 · Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog. Changelog 04.01.24 Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.

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