Digital Transformation Fundamentals
The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
Format: Course
Website: Digital Transformation Fundamentals, Consortium for Service Innovation
Type: Course Only (no professional certification upon completion)
Location: Self-paced, Online
Price: $95 for course
The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
Topics:
- Digital Transformation characteristics and examples
- Customer expectations and the customer value erosion model
- Opportunities for the Service Organization and the Service Agent to take advantage of Digital Transformation
- KM Best Practices that support Digital Transformation
$95 (USD). 45 minutes to complete. Must be completed within 12 weeks of purchase.