Everything I'd send a CX friend.

Learning Quick Learn: Developing a Playbook In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.) In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.) In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.) Learning Added 04 Jul 2024 More →

LearningLeadership Quick Learn: Cultivating Community Leadership In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.) In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.) In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.) LearningLeadership Added 04 Jul 2024 More →

Learning Quick Learn: Community Skills Framework In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.) In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.) In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.) Learning Added 04 Jul 2024 More →

Learning Quick Learn: Building a Roadmap In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.) In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.) In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.) Learning Added 04 Jul 2024 More →

Learning Quick Learn: Mastering Moderation In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.) In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.) In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.) Learning Added 04 Jul 2024 More →

LearningLeadership Social Executive Shorts The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program. The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program. The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program. LearningLeadership Added 04 Jul 2024 More →

Learning Community Program Essentials Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities. Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities. Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities. Learning Added 04 Jul 2024 More →

Learning Community Fundamentals Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community. Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community. Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community. Learning Added 04 Jul 2024 More →

Learning Community 101 | Community Frameworks and Models This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs. This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs. This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs. Learning Added 04 Jul 2024 More →

Job Boards The Community Roundtable Job Board Our community management job board is the #1 place to find relevant community management jobs. Find roles in community operations, community strategy, community program management, and more. Our community management job board is the #1 place to find relevant community management jobs. Find roles in community operations, community strategy, community program management, and more. Our community management job board is the #1 place to find relevant community management jobs. Find roles in community operations, community strategy, community program management, and more. Job Boards Added 04 Jul 2024 More →

NewslettersEducation Customer Ed Weekly Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role. Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role. Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role. NewslettersEducation Added 04 Jul 2024 More →

CommunitiesEducation CELab Community After five years of CELab, we are announcing a new way to "find the others" by creating a community dedicated to elevating the state of customer education. After five years of CELab, we are announcing a new way to "find the others" by creating a community dedicated to elevating the state of customer education. After five years of CELab, we are announcing a new way to "find the others" by creating a community dedicated to elevating the state of customer education. CommunitiesEducation Added 04 Jul 2024 More →

Job BoardsEducation Skilljar Customer Education & Training Job Board Whether you’re hiring for a customer education role at your company or seeking a job opportunity for yourself, we’ve compiled a list of open customer training and education jobs from across our network. Whether you’re hiring for a customer education role at your company or seeking a job opportunity for yourself, we’ve compiled a list of open customer training and education jobs from across our network. Whether you’re hiring for a customer education role at your company or seeking a job opportunity for yourself, we’ve compiled a list of open customer training and education jobs from across our network. Job BoardsEducation Added 04 Jul 2024 More →

Newsletters Community Inc. In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community. In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community. In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community. Newsletters Added 26 Jun 2024 More →

Podcasts Community Life Here we talk with community experts about their life journeys, how they came to the community world, and see them as persons, not titles! Here we talk with community experts about their life journeys, how they came to the community world, and see them as persons, not titles! Here we talk with community experts about their life journeys, how they came to the community world, and see them as persons, not titles! Podcasts Added 26 Jun 2024 More →

CommunitiesSupportExperience ElevateCX Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts. Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts. Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts. CommunitiesSupportExperience Added 26 Jun 2024 More →

CommunitiesSupport Support Driven The community dedicated to Customer Support as a career. The community dedicated to Customer Support as a career. The community dedicated to Customer Support as a career. CommunitiesSupport Added 26 Jun 2024 More →

CommunitiesKnowledge & Writing Write the Docs Write the Docs is a global community of people who care about documentation. Write the Docs is a global community of people who care about documentation. Write the Docs is a global community of people who care about documentation. CommunitiesKnowledge & Writing Added 26 Jun 2024 More →

CommunitiesExperienceLeadership CustomerX Pros Your online home for exchanging success strategies with like-minded people, accessing previous and upcoming events, chatting with community partners, and viewing valuable resources that will elevate your game. Your online home for exchanging success strategies with like-minded people, accessing previous and upcoming events, chatting with community partners, and viewing valuable resources that will elevate your game. Your online home for exchanging success strategies with like-minded people, accessing previous and upcoming events, chatting with community partners, and viewing valuable resources that will elevate your game. CommunitiesExperienceLeadership Added 26 Jun 2024 More →

PodcastsExperienceSupportCultureLeadershipStartupsTech Relatable Content by ElevateCX A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory. A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory. A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory. PodcastsExperienceSupportCultureLeadershipStartups Added 22 Jun 2024 More →

PodcastsSupportExperienceLeadership The Supportive Podcast Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes). Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes). Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes). PodcastsSupportExperienceLeadership Added 22 Jun 2024 More →

PodcastsSupportExperienceCultureLeadership Epochal Support Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a way that is transformational. Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a way that is transformational. Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a way that is transformational. PodcastsSupportExperienceCultureLeadership Added 22 Jun 2024 More →

PodcastsCultureManagementOperationsSupport Ticket Volume Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value. Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value. Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value. PodcastsCultureManagementOperationsSupport Added 22 Jun 2024 More →

BlogsSupportOperationsLeadershipManagement Support Leadership and Other Random Thoughts Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies. Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies. Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies. BlogsSupportOperationsLeadershipManagement Added 03 Apr 2024 More →

BlogsExperienceData & InsightsAI & AutomationVendor published Customer Experience Insights by Idiomatic Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry. Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry. Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry. BlogsExperienceData & InsightsAI & AutomationVendor published Added 03 Apr 2024 More →

BlogsKnowledge & WritingSupportToolsVendor published The LaunchBrightly Blog Talking about Screenshots with Customer Support Teams Talking about Screenshots with Customer Support Teams Talking about Screenshots with Customer Support Teams BlogsKnowledge & WritingSupportToolsVendor published Added 03 Apr 2024 More →

NewslettersSupport The Supportive The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content. The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content. The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content. NewslettersSupport Added 03 Apr 2024 More →

BlogsSupportSuccessExperienceCultureLeadershipManagementVendor published The Help Scout Blog Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. BlogsSupportSuccessExperienceCultureLeadership Added 03 Apr 2024 More →

BlogsSupportVendor publishedTech Yetto Blog Writing about building Yetto and the craft of Support. Writing about building Yetto and the craft of Support. Writing about building Yetto and the craft of Support. BlogsSupportVendor publishedTech Added 03 Apr 2024 More →

BlogsKnowledge & WritingSupportCultureVendor published The Owlery The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture. The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture. The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture. BlogsKnowledge & WritingSupportCultureVendor published Added 03 Apr 2024 More →

BlogsExperience House of CX Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile. Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile. Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile. BlogsExperience Added 03 Apr 2024 More →

BlogsSupportExperienceLeadershipTech Craig Stoss in CX Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content. Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content. Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content. BlogsSupportExperienceLeadershipTech Added 03 Apr 2024 More →

BlogsSupportCulture The Customer Support Chronicles In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights. In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights. In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights. BlogsSupportCulture Added 03 Apr 2024 More →

BlogsExperienceSupportStartupsTech Customers, Etc. This newsletter is about customers. It's about other things, too, but it's mostly about customers. This newsletter is about customers. It's about other things, too, but it's mostly about customers. This newsletter is about customers. It's about other things, too, but it's mostly about customers. BlogsExperienceSupportStartupsTech Added 03 Apr 2024 More →

NewslettersSupportBPOs BPO Bullhorn Curated BPO Content, Without The Bull. Curated BPO Content, Without The Bull. Curated BPO Content, Without The Bull. NewslettersSupportBPOs Added 26 Mar 2024 More →

PodcastsExperience The Juice with Jess Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. PodcastsExperience Added 26 Mar 2024 More →

PodcastsExperienceCultureSupport Caffeinated CX Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state! Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state! Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state! PodcastsExperienceCultureSupport Added 26 Mar 2024 More →

NewslettersJobs Professional Helpers Professional Helpers is a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations! Professional Helpers is a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations! Professional Helpers is a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations! NewslettersJobs Added 24 Mar 2024 More →

NewslettersSupportSuccessExperienceKnowledge & WritingEducationJobsTech Support Human Roundup News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly. News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly. News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly. NewslettersSupportSuccessExperienceKnowledge & WritingEducation Added 24 Mar 2024 More →

Newsletters Everything in Moderation* Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future. Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future. Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future. Newsletters Added 24 Mar 2024 More →

NewslettersJobsTech Funded and Hiring A biweekly newsletter of funded startups and the jobs they're hiring for. A biweekly newsletter of funded startups and the jobs they're hiring for. A biweekly newsletter of funded startups and the jobs they're hiring for. NewslettersJobsTech Added 24 Mar 2024 More →

Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech Professional Helpers Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost. Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost. Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost. Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & Writing Added 24 Mar 2024 More →

Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech Support Human Jobs Support Human Jobs: home of Bad Job Bingo-rated jobs. I read bad jobs so you don't have to. Support Human Jobs: home of Bad Job Bingo-rated jobs. I read bad jobs so you don't have to. Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & Writing Added 24 Mar 2024 More →

Job BoardsTech Otta Only relevant roles. At the most exciting startups. Discover your top recommendations now. Only relevant roles. At the most exciting startups. Discover your top recommendations now. Only relevant roles. At the most exciting startups. Discover your top recommendations now. Job BoardsTech Added 24 Mar 2024 More →

Job BoardsSupportSuccessKnowledge & WritingTech Support Driven Jobs Board Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you. Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you. Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you. Job BoardsSupportSuccessKnowledge & WritingTech Added 24 Mar 2024 More →

Job BoardsTech We Work Remotely The largest remote work community in the world. With over 6M visitors, WWR is the #1 destination to find and list incredible remote jobs. The largest remote work community in the world. With over 6M visitors, WWR is the #1 destination to find and list incredible remote jobs. The largest remote work community in the world. With over 6M visitors, WWR is the #1 destination to find and list incredible remote jobs. Job BoardsTech Added 24 Mar 2024 More →

Job BoardsKnowledge & Writing Write the Docs Job Board Jobs for people who care about documentation. Jobs for people who care about documentation. Jobs for people who care about documentation. Job BoardsKnowledge & Writing Added 24 Mar 2024 More →

ExperienceOperationsLeadershipManagementBooks CXOXO: Building a Support Team Your Customers Will Love CXOXO: Building a Support Team Your Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up. CXOXO: Building a Support Team Your Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up. CXOXO: Building a Support Team Your Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up. ExperienceOperationsLeadershipManagementBooks Added 23 Mar 2024 More →

LearningVendor published The Trust & Safety Academy Tailored as a guiding compass, this immersive course caters to both seasoned Trust & Safety professionals and those just stepping into the industry, promising unparalleled expertise. Tailored as a guiding compass, this immersive course caters to both seasoned Trust & Safety professionals and those just stepping into the industry, promising unparalleled expertise. Tailored as a guiding compass, this immersive course caters to both seasoned Trust & Safety professionals and those just stepping into the industry, promising unparalleled expertise. LearningVendor published Added 23 Mar 2024 More →

LearningCertification The Community-Led Event Program Playbook This course is for community teams and professionals who are building a distributed events program into their community strategy. This course is for community teams and professionals who are building a distributed events program into their community strategy. This course is for community teams and professionals who are building a distributed events program into their community strategy. LearningCertification Added 23 Mar 2024 More →