Tagged
Service philosophy
3 entries
Why Great Customer Service Isn't Just Important, It's a Necessity
I've spent the last decade totally immersed in the practice and profession of serving and delighting customers, and I've been privileged to see how doing so leads to better products and healthier, longer-lasting companies.
A New Paradigm: Rethinking 'The Customer Is Always Right'
We believe it's time to shift the customer service paradigm again: from "The customer is always right" to "The customer always deserves to be helped."
The Ultimate Guide to Understanding and Managing Your Customer Lifecycle