The short version of how this works.

Everything here is free to read and always will be. You don't need an account, you won't hit a paywall, and I'm not going to start metering it.

You need to be at least 16 to subscribe or comment. Not because there's anything here a teenager shouldn't read — it's that signing up means handing over an email address, and the rules about children's data are strict for good reason.

Don't scrape the site wholesale, don't hammer it with bots, and don't feed it to a machine learning model. The last one isn't a legal argument, it's a request from a person who wrote her own content.

Quote it, screenshot it, send it to your group chat, put it in your team's Slack, read it aloud at a conference. Please do — that's how people find this.

What I'd ask is that you link back and don't republish a whole piece somewhere else as if it were yours. A quote with a link is sharing. A full copy without one is theft.

Commercial reuse — putting my writing in something you sell, or in your company's marketing — is not allowed without my explicit permission. Ask me and there's a good chance I'll say yes; I'm not precious about it.

Take it without asking and you'll find I'm considerably less relaxed. I write this in the hours I don't have, and I do not give it away to companies to sell. I'll ask you to take it down, and if you won't, I'm prepared to make it a legal matter rather than a polite one.

Bad Job Bingo ratings are my opinion, based on the job description and careers page as publicly published at the time I read them. They're not claims of fact about a company, they're not accusations, and they're not advice about whether you should apply.

If a rating contains a factual error — wrong salary, wrong location, I quoted something you never wrote — tell me and I'll fix it, fast and visibly.

If you just don't like the rating, that's not an error, and I won't remove it. Sending a job in means agreeing to that, and jobs I find myself are fair game on the same terms. Rewriting a bad job description is a much better route than emailing me about it — do that and I'm happy to take another look.

Disagreeing with me is welcome and always has been. Some of the best things on this site started as someone telling me I'd got it wrong. These rules are about how you treat everyone else.

I delete comments that break those rules, and I block people who keep doing it. There's no warning system and no appeals process, because there's no moderation team — there's me, doing this around a full-time job.

I'll be honest about the tradeoff: this means I'll sometimes be wrong, and it means I won't always be fast. I'd rather over-remove and keep this place worth commenting in than run it like a court.

Being removed from the comments doesn't affect anything else. You keep your subscription, and everything on the site stays as readable as it was.

If you see a comment that breaks these rules — or one that's posted your details, or someone else's — email me and say which post it's on. That's the whole process. Anything involving somebody's personal information goes to the top of the pile.

Your comments are your words. I don't claim ownership of them, I won't sell them, and I won't train anything on them.

One thing to be straight about: a comment is public. If you say something kind about Support Human in one, I may quote it as social proof — on the site, in an issue, wherever — with your name as you posted it. That's the nature of saying a thing in public, and I'd rather tell you now than surprise you later.

Anything you send me privately is different. Email, a DM, a note in the contact form — none of that gets repeated anywhere without your explicit say-so, however nice it is. If you'd rather a public comment weren't used either, just tell me and it won't be.

I've built this to be readable with a screen reader, navigable by keyboard, and legible at the text size you actually use. I've almost certainly missed things — there's no accessibility team here either.

If something on this site doesn't work for you, tell me what and where. I'll fix it, and I won't make you explain why it matters. A site for support workers that's hard to use would be a bit of a joke.

This site is written and run by me, Steph Lundberg, in my own time. It's published as-is: I do my best to be accurate, but I can't promise the site is always available, always current, or free of mistakes.

You are solely responsible for anything you post here — comments, submissions, anything else. If what you write lands you in trouble, that's yours to answer for, not mine. Don't post anything you're not prepared to stand behind, and think twice before writing about a current employer under a name they'd recognize.

Nothing here is legal, financial, or career advice. It's one person's opinion, offered in good faith, and what you do with it is your call.

Nothing here is my employer's opinion. I speak only for myself, always.

These terms are governed by the laws of the State of Colorado, and any dispute belongs in the courts there.

If these terms change in a way that matters, I'll update this page and say so in an issue. The date at the top is the last time that happened.