101 Best Live Chat Response Examples for Customer Service

As a customer support manager, you probably have a love/hate relationship with canned responses.

You love them because, true to their name, having a pre-packaged response to a customer's query saves your agents time, provides them a safety net of sorts (especially if they're new to your team), and ensures that your customers receive consistent and accurate information that matches your brand's voice.

But you also hate them, because we've all gotten bad canned responses that sounded stilted and robotic, didn't quite answer our question, or that the agent obviously used without personalizing at all. I know I'm not the only person who's ever received a message that said "Hello, {{requester.first_name}}! How can I help you today?"

Let's talk about how your support team can get canned live chat responses right — with dozens of examples to illustrate.