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A Practical Approach to AI Transparency
Implementation is just the tip of the AI iceberg, and you can't focus on implementation until you've taken the steps to understand the AI systems you're using — how they work, how they're trained, and why they come to certain conclusions.
Why Great Customer Service Isn't Just Important, It's a Necessity
I've spent the last decade totally immersed in the practice and profession of serving and delighting customers, and I've been privileged to see how doing so leads to better products and healthier, longer-lasting companies.
A New Paradigm: Rethinking 'The Customer Is Always Right'
We believe it's time to shift the customer service paradigm again: from "The customer is always right" to "The customer always deserves to be helped."
Internal vs External Knowledge Bases (And Why You Need Both)
How ChatGPT handles common customer support scenarios
8 Soft Skills Proven to Improve Customer Service
How to measure your support team's capacity (and manage it well)
How to Set Customer Service Goals for Success
Expert tips and tools to keep your Customer Support team updated
The Top 25 Knowledge Base Software Solutions for 2024
46 ChatGPT prompts to help you write better Customer Support documentation
Training Remote Customer Support Agents
How to Structure a Help Center for a Better Customer Experience
101 Best Live Chat Response Examples for Customer Service
Benefits of AI in Customer Service: 4 Ways AI Can Help