Training Remote Customer Support Agents
Remote work is a great model for CX teams. But many companies face challenges with training customer service agents remotely. This is a question we often hear from potential clients:
How do you create effective, engaging training for customer support agents when they're working from home, spread out across countries and sometimes even continents?
The rest of it lives at Peak SupportTeam & skillsArticlethe source.
https://peaksupport.io/resource/blogs/training-remote-customer-support-agents-11-best-practices-tips-tricks-to-set-your-customer-service-team-up-for-success
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