Customer Experience Insights

Customer Experience Insights from Genesys gives consultants, influencers, partners and customers insights into the latest technical and industry topics.

Hosted by Scott Nagel, Genesys Consultant Program Manager, this bi-weekly series is a “must listen” for anyone who wants to stay on top of key industry trends, including Contact Center as a Service, workforce engagement management, AI, digital channels, bots, and more.

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