Support Specialist

Flo | $20,662-$22,164

Steph's Notes:

This one was reader-submitted, thanks!

This is one of the first paragraphs you see on Flo's Careers page:

Work with top talent - At Flo we expect every new hire to raise the bar. By exceeding our own expectations, we ensure that we always work with the top professionals in every field.

That's "we only hire the best of the best" in somehow shittier clothing, in case you were wondering.

Flo's benefits are mostly meh (executive leadership gets more days off than employees do, because of course they do), but this racks up another BJB square (lists "Workcations" as a benefit):

Our popular Workation policy also allows you to work from anywhere for up to 2 months a year.

Okay, on to the job listing.

AI-powered, privacy-first

Forgive me if I consider that an oxymoron.

In this position, you'll follow a rotating schedule that includes 2 days of work, followed by 2 days off, and then 2 more workdays and 2 days off again (including working on public holidays). Each workday lasts 11 hours.

I'm sorry, the fuck? Is Flo confusing its Support team with EMTs??? What about this role requires this kind of setup?

We only support our users by e-mail, so there is no need to hang on the phone for the whole day!

Then why the fuck are you wanting your Support team to work 22 HOURS IN TWO DAYS JESUS FUCKING CHRIST

Must have: Excellent command of English is a must, Strong communication and problem-solving skills, Patience and an ability to handle stress, Love of modern technologies."

This is a period app. A PERIOD APP. Despite that, the Support team should not be at risk of getting bloody.

Salary Range - gross per month (ranges may vary based on skills and experience: €1.721 - €1.847 EUR

ARE YOU FUCKING KIDDING ME

Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities.

Oh, and heavily implied racism as a bonus!!!

Hey. Hey Flo. This is a bad job and you should feel bad. Why should people with uteri trust you with their sensitive health information when we can't trust you with your employees?

Note: ALSO ALSO, y'all should know that this JD changed significantly between the reader submitting it and my rating it. Here's a selection of things the reader quoted at the time of submission that no longer seem to be in the JD, for reasons unknown:

• This was a freelance contract position – now the status of the role is very unclear.
• The compensation for this role is set at an hourly rate of up to €11.10 gross EUR"– This is STILL MORE than the lowest part of the current salary range, by the way.
• You’ll be working with people who take their work seriously, not themselves. – Greeeeeeaaaaaaaat.

Original Job Description: Support Specialist

Vilnius

500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating.

Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down.

With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.

The job

Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!

In this position, you'll follow a rotating schedule that includes 2 days of work, followed by 2 days off, and then 2 more workdays and 2 days off again (including working on public holidays). Each workday lasts 11 hours.

Your Experience

Must have:

• Excellent command of English is a must,
• Strong communication and problem-solving skills,
• Patience and an ability to handle stress,
• Love of modern technologies.

Nice to have:

• Knowledge of one more foreign language will be a plus.

What you'll be doing

You'll be responsible for:

• Responding to user requests about the app usage in a timely and accurate way via email,
• Escalating issues to the engineering team,
• Identifying and analyzing user needs to provide insights to the product team,
• Contributing to the projects that would help to improve our current Support processes.

Your targets will be:

• Achieving and maintaining high answering speed and support quality results.

Salary Range - gross per month (ranges may vary based on skills and experience)

€1.721 - €1.847 EUR

How we work

We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.

You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it. 

What you'll get

We support impact with meaningful reward. Here’s what that looks like:

• Competitive salary and annual reviews
• Opportunity to participate in Flo’s performance incentive scheme
• Paid holiday, sick leave, and female health leave
• Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
• Accelerated professional growth through world-changing work and learning support
• In-person collaboration and work in a hybrid model, with 3 days per week spent in the office
• 5-week fully paid sabbatical at 5-year Floversary
• Flo Premium for friends & family, plus more health, pension and wellbeing perks

Diversity, equity and inclusion

Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our privacy notice for job applicants.