Tagged

Support

Roles that involve reactively helping customers understand how to use a product and helping customers with technical issues. Support is usually provided via email, phone, chat, and/or social media.

162 entries

Robotics Technical Support Specialist OpenClosed I know, I know, this is *yet another* AI company, but this one has robots! And okay, their Careers page is kind of hokey, but hokey is a significant step up from some of the jobs I've rated today. It's robots, y'all. Let me have this.

Eh, It's Probably Fine Not yet rated Standard Bots Eh, It's Probably Fine Support Early Career Full-time Travel Required United States $100k-$150k Standard BotsEh, It's Probably FineSupportEarly CareerFull-timeTravel RequiredUnited States$100k-$150kOpenRemoteSee listing 16 Jun 26

Product Specialist - Electrical OpenClosed It's fitting that this is AI for mechanical, electrical, and plumbing engineering because this company comes across like a whole drawer full of tools.

Seriously, Maybe Don't Not yet rated Endra Seriously, Maybe Don't Support Senior Onsite Full-time United States $150k-$200k EndraSeriously, Maybe Don'tSupportSeniorOnsiteFull-timeUnited States$150k-$200kOpenSee listing 16 Jun 26

Customer Success Representative OpenClosed Also, oh my god the music in their offsite highlight reel. The sweeping camera work. The editing. You're not scoring the winning goal against the USSR, it's not the Miracle on Ice, it's a conference at a fucking Marriott. Can we bring it down a notch, Honeycomb?

BINGO Not yet rated Honeycomb BINGO Support Early Career Onsite Full-time United States Illinois HoneycombBINGOSupportEarly CareerOnsiteFull-timeUnited StatesIllinois$50k-$100kOpenSee listing 16 Jun 26

Technical Support Expert OpenClosed Have you guys ever had to explain to customers why your product deleted their entire codebase or leaked all their sensitive customer data or facilitated a murder-suicide? No? Would you like to continue *not* having to do that? If yes, then maybe don't pick this product to support.

BINGO Not yet rated Mistral BINGO Support Mid-level Hybrid Full-time United States California MistralBINGOSupportMid-levelHybridFull-timeUnited StatesCaliforniaNew York"Competitive" comp not givenOpenSee listing 16 Jun 26

Support Specialist OpenClosed Why the fuck are you wanting your Support team to work 22 HOURS IN TWO DAYS JESUS FUCKING CHRIST

Seriously, Maybe Don't Not yet rated Flo Seriously, Maybe Don't Support Early Career Onsite Full-time Contract Lithuania FloSeriously, Maybe Don'tSupportEarly CareerOnsiteFull-timeContractLithuaniaOpen$0k-$50kSee listing 09 Jun 26

Senior Manager, Dedicated Product Support OpenClosed Application is on Workday. My condolences.

Seriously, Maybe Don't Not yet rated Bullhorn Seriously, Maybe Don't Support Lead / Manager Full-time United States Canada Mexico BullhornSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited StatesCanadaMexico$100k-$150kClosedGhost Job?RemoteSee listing 09 Jun 26

Director, Customer Operations OpenClosed Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Tread Carefully Not yet rated Scribd, Inc.Tread Carefully Support Head of / Director Full-time Arizona California Colorado Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$150k-$200kOpenSee listing 18 Mar 26

Community Manager OpenClosed I'm going to say Tread Carefully for this one, balancing a mostly normal JD with my concerns about company culture.

BINGO Not yet rated Wiz BINGO Support Head of / Director Full-time United States $100k-$150k Closed WizBINGOSupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 17 Mar 26

Director, Critical Accounts Support OpenClosed Either something is in the water all of these companies are drinking, or they're all using AI to write these JDs. Are they just not reading what's been written at all? For fuck's sake.

BINGO Not yet rated Wiz BINGO Support Head of / Director Full-time United States $200k-$250k Closed WizBINGOSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing 16 Mar 26

Director of Product Support (Healthcare Technology) OpenClosed Overall, I don't think the company presents itself well, and I have concerns about what this role is expected to do. I don't think we've quite hit Seriously, Maybe Don't, but it's definitely a BINGO.

BINGO Not yet rated DispatchHealth BINGO Support Head of / Director Full-time United States $150k-$200k Open DispatchHealthBINGOSupportHead of / DirectorFull-timeUnited States$150k-$200kOpenRemoteSee listing 16 Mar 26

Director, Customer Support OpenClosed Support cannot fix your organization. This has "massive and ongoing failures of leadership" written all over it.

Seriously, Maybe Don't Not yet rated Henry Schein One Seriously, Maybe Don't Support Head of / Director Full-time United States $150k-$200k Open Henry Schein OneSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$150k-$200kOpenRemoteSee listing 15 Mar 26

Customer Loyalty Advocate OpenClosed Is this one of those SiriusXM situations in which you have to go through all nine circles of Hell in order to cancel your subscription?

BINGO Not yet rated Henry Schein One BINGO Support Mid-level Full-time United States $50k-$100k Open Henry Schein OneBINGOSupportMid-levelFull-timeUnited States$50k-$100kOpenRemoteSee listing 15 Mar 26

Head of Global Support OpenClosed Brace yourself for an in-depth analysis of Ashby's Careers and Culture materials; I wouldn't normally do this, but considering it's hiring software, it feels appropriate.

Eh, It's Probably Fine Not yet rated Ashby Eh, It's Probably Fine Support Head of / Director Full-time United States Canada $200k-$250k AshbyEh, It's Probably FineSupportHead of / DirectorFull-timeUnited StatesCanada$200k-$250kOpenRemoteSee listing 15 Mar 26

Senior Manager, Personalized Support (Technical Account Management) OpenClosed I have to say, this is a great job to kick off this BJB batch. I'm really enjoying all these green flags.

Green Means Go Not yet rated Twilio Green Means Go Support Lead / Manager Full-time Travel Required United States $150k-$200k TwilioGreen Means GoSupportLead / ManagerFull-timeTravel RequiredUnited States$150k-$200kOpenRemoteSee listing 10 Mar 26

Senior Support Supervisor OpenClosed My opinions about the gig economy aside (which are mixed—I see the benefits and the considerable downsides), DoorDash's Careers page hero is very, very red and legit hurts my eyes.

Eh, It's Probably Fine Not yet rated DoorDash Eh, It's Probably Fine Support Lead / Manager Full-time Arizona California New York DoorDashEh, It's Probably FineSupportLead / ManagerFull-timeArizonaCaliforniaNew YorkUnited States$100k-$150kOpenRemoteSee listing 10 Mar 26

Customer Support Manager - Flex OpenClosed You are an HR company. Why can't you define what a fast-paced environment means? I'd think you'd be better at this.

Tread Carefully Not yet rated Rippling Tread Carefully Support Lead / Manager Full-time United States $100k-$150k Closed RipplingTread CarefullySupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 03 Mar 26

Technical Support Team Lead OpenClosed Pitiful. I see they only care that you're eating at work. Go home to your family and be hungry, I guess.

BINGO Not yet rated Grubhub BINGO Support Lead / Manager Full-time Onsite Colorado United States GrubhubBINGOSupportLead / ManagerFull-timeOnsiteColoradoUnited States$50k-$100kClosedSee listing 03 Mar 26

Global Operations Director, Safety and Support OpenClosed I know, there's someone out there who loves this kind of thing. But I can't help but read that as, "we have no idea what it takes to actually run Support or Trust & Safety in this space and therefore we have unrealistic expectations for this role and have no idea how to meaningfully support it."

Seriously, Maybe Don't Not yet rated Tea Seriously, Maybe Don't Support Head of / Director Full-time California United States $150k-$200k TeaSeriously, Maybe Don'tSupportHead of / DirectorFull-timeCaliforniaUnited States$150k-$200kOpenRemoteTrust & SafetySee listing 03 Mar 26

Product Support, Bridge OpenClosed This role is very similar to the other Product Support Specialist role, and so I have the same questions about leveling. But again, everything else is good, and the pay range makes sense for what seems to be a slightly more senior role.

Eh, It's Probably Fine Not yet rated Stripe Eh, It's Probably Fine Support Senior Full-time Onsite New York California StripeEh, It's Probably FineSupportSeniorFull-timeOnsiteNew YorkCaliforniaUnited States$150k-$200kClosedSee listing 24 Feb 26

Product Support Specialist, Money Management OpenClosed The only reason this isn't going into Green Means Go is that a few responsibilities seem a little senior for this title. That could just be a lack of knowledge of their internal structure and leveling, though. Everything else seems good, and the pay is good for a technical/financial role.

Eh, It's Probably Fine Not yet rated Stripe Eh, It's Probably Fine Support Mid-level Full-time Hybrid Illinois United States StripeEh, It's Probably FineSupportMid-levelFull-timeHybridIllinoisUnited States$100k-$150kOpenSee listing 24 Feb 26

Customer Support Specialist OpenClosed Scream it with me: BEEEEEEEENEFITS AAAAAAAARE NOOOOOOOOOT PEEEEEEEEERKS

BINGO Not yet rated unitQ BINGO Support Mid-level Full-time Onsite California United States unitQBINGOSupportMid-levelFull-timeOnsiteCaliforniaUnited States"Competitive" comp not givenOpenSee listing 23 Feb 26

Customer Support Specialist OpenClosed It's not the fall that kills you. It's the shitty pay at the bottom.

BINGO Not yet rated Heartflow BINGO Support Mid-level Full-time United States $50k-$100k Open HeartflowBINGOSupportMid-levelFull-timeUnited States$50k-$100kOpenRemoteSee listing 23 Feb 26

SVP, Global Customer Service and Operations OpenClosed Lordy. Someone dial back the gas in this hot air balloon before we hit the exosphere.

BINGO Not yet rated Navan BINGO Support Executive Full-time Onsite IT IS A MYSTERY United States NavanBINGOSupportExecutiveFull-timeOnsiteIT IS A MYSTERYUnited States$200k-$250kTravel RequiredOpenSee listing 23 Feb 26

Customer Support Specialist OpenClosed Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever."

Tread Carefully Not yet rated Wheel Tread Carefully Support Mid-level Full-time Georgia Texas Massachusetts WheelTread CarefullySupportMid-levelFull-timeGeorgiaTexasMassachusettsIllinoisColoradoNew YorkCaliforniaWashingtonUnited StatesClosed$0k-$50kRemoteSee listing 23 Feb 26

Customer Support Specialist (Product Expert) OpenClosed I don't even remember which job I was supposed to be rating. Goddamn. Oh right, Customer Support Specialist. I'm sure this will be *fine.*

Seriously, Maybe Don't Not yet rated Klaviyo Seriously, Maybe Don't Support Mid-level Full-time IT IS A MYSTERY Colorado United States KlaviyoSeriously, Maybe Don'tSupportMid-levelFull-timeIT IS A MYSTERYColoradoUnited States$50k-$100kClosedSee listing 17 Feb 26

Senior Manager, Enterprise & Strategic Support OpenClosed The rest of the job description seems fine. And while the pay is good for this role, it isn't for frontline roles, which pisses me off, so into Tread Carefully it goes.

Tread Carefully Not yet rated Checkr Tread Carefully Support Senior Full-time Hybrid Colorado Tennessee CheckrTread CarefullySupportSeniorFull-timeHybridColoradoTennesseeUnited StatesTravel Required$150k-$200kOpenGhost Job?See listing 17 Feb 26

Customer Support Specialist OpenClosed This pay sucks. And for a hybrid role, it sucks way fucking more. BINGO.

BINGO Not yet rated Checkr BINGO Support Early Career Full-time Hybrid Tennessee United States CheckrBINGOSupportEarly CareerFull-timeHybridTennesseeUnited StatesClosed$0k-$50kSee listing 17 Feb 26

VP, Customer Support & Revenue Cycle Management OpenClosed Pay is great, but I dunno, man. You'd be putting a lot of faith in the goodwill of people who can fire you if you don't somehow influence them to run the company properly. I'm calling BINGO on this one.

BINGO Not yet rated Babylist BINGO Support Executive United States $250k-$300k Open Ghost Job? BabylistBINGOSupportExecutiveUnited States$250k-$300kOpenGhost Job?RemoteSee listing 17 Feb 26

Senior Support Operations Analyst OpenClosed The rest of the JD is fine, and the pay is great, but there are enough worrying cultural signals and other red flags that I feel compelled to put this in Tread Carefully.

Tread Carefully Not yet rated Babylist Tread Carefully Support Senior United States $100k-$150k Open Ghost Job? BabylistTread CarefullySupportSeniorUnited States$100k-$150kOpenGhost Job?RemoteSee listing 17 Feb 26

Senior Support & Enablement Operations Analyst OpenClosed The job description is thorough and well-considered, and the pay is excellent, as are the benefits (among which are 100% company-paid for employees and dependents!). This is a high-ranking Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Docker Eh, It's Probably Fine Support Senior United States Canada $100k-$150k Open DockerEh, It's Probably FineSupportSeniorUnited StatesCanada$100k-$150kOpenGhost Job?RemoteSee listing 17 Feb 26

Product Support Analyst, EDI & API OpenClosed Given the unusual schedule expectations and the very specific technical skills and experience required for this role, that salary range is not great. I mean, with the poor job market, they'll probably be able to hire someone at that comp, but. I'm not impressed. Tread Carefully.

Tread Carefully Not yet rated Orderful Tread Carefully Support Mid-level Full-time United States $50k-$100k Closed OrderfulTread CarefullySupportMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 17 Feb 26

Director, Customer Support OpenClosed Having said all that, this role's responsibilities are well-scoped and make sense for a Director role, as do the requirements, which distinguish it well enough from the VP position. If it weren't for the lack of salary transparency, this would still go in Eh, It's Probably Fine, but alas.

Tread Carefully Not yet rated Orderful Tread Carefully Support Head of / Director Full-time United States Canada No comp given OrderfulTread CarefullySupportHead of / DirectorFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 17 Feb 26

VP, Customer Operations OpenClosed Yet again, what would otherwise be a solid Eh, It's Probably Fine is getting thrown into Tread Carefully instead because there is no comp given. I guess I have job security after all?

Tread Carefully Not yet rated Orderful Tread Carefully Support Executive Full-time United States Canada No comp given OrderfulTread CarefullySupportExecutiveFull-timeUnited StatesCanadaNo comp givenClosedGhost Job?RemoteSee listing 17 Feb 26

Global Support Manager OpenClosed Damn, I think this would be a high Eh, It's Probably Fine if it had salary transparency, but it doesn't. That's a big bummer, because I think there are a lot of positive cultural signals, and it would be a fun, meaty role for the right person. I reluctantly place this in Tread Carefully.

Tread Carefully Not yet rated Unstructured Tread Carefully Support Lead / Manager Full-time United States No comp given Closed UnstructuredTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing 17 Feb 26

Manager, Customer Service (Canada) OpenClosed Whatever. You know what I'd say here if I weren't so goddamned tired. You know, from all the fucking capitalism.

BINGO Not yet rated Quince BINGO Support Lead / Manager Full-time Onsite Ontario Canada QuinceBINGOSupportLead / ManagerFull-timeOnsiteOntarioCanada$100k-$150kClosedSee listing 10 Feb 26

Director, Customer Service and Operations OpenClosed I mean, the comp is $140,000-$180,000, but that doesn't seem nearly enough for a role that's running CS, Ops, IT, HR, and maybe also the rest of the company?

BINGO Not yet rated Pie BINGO Support Other Head of / Director Full-time United States $150k-$200k PieBINGOSupportOtherHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 09 Feb 26

Customer Service Team Lead OpenClosed A fun environment in which you have to remain calm and positive in all situations? Sure, that checks out.

Seriously, Maybe Don't Not yet rated Promenade Seriously, Maybe Don't Support Lead / Manager Full-time United States Open Ghost Job? PromenadeSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited StatesOpenGhost Job?Remote$0k-$50kSee listing 09 Feb 26

Technical Support Analyst OpenClosed "High stakes" in a job like this means the product doesn't work, or only works enough to be dangerous. You're there as a human shield between the customer and the product, and I promise it isn't even as fun as it sounds.

BINGO Not yet rated Tabs BINGO Support Mid-level Full-time New York United States "Competitive" comp not given TabsBINGOSupportMid-levelFull-timeNew YorkUnited States"Competitive" comp not givenClosedGhost Job?See listing 31 Mar 25

Support Operations Lead OpenClosed Blacklane's Careers page is pretty bare-bones, with very little actual useful information, not unlike this job description!

BINGO Not yet rated Blacklane BINGO Support Lead / Manager Full-time Onsite Florida United States BlacklaneBINGOSupportLead / ManagerFull-timeOnsiteFloridaUnited States"Competitive" comp not givenClosedSee listing 24 Mar 25

Bilingual Client Engagement Senior Specialist OpenClosed Look, this company sounds weird, the role sounds weird, and the fact that they can't tell you what the pay is is weird. We've got a weird club sandwich of a job listing here, is what I'm saying.

BINGO Not yet rated Valon BINGO Support Early Career Full-time Onsite Arizona United States ValonBINGOSupportEarly CareerFull-timeOnsiteArizonaUnited States"Competitive" comp not givenClosedSee listing 23 Mar 25

Director of Customer Support OpenClosed This sounds like a really interesting role with an earnest company, with some neat travel opportunities thrown in. However, since I'm still unsure of what I think about the recruitment video and there's no salary transparency, I'm going to put this in a very tentative Tread Carefully.

Tread Carefully Not yet rated Moniepoint Tread Carefully Support Head of / Director Full-time Hybrid United Kingdom "Competitive" comp not given MoniepointTread CarefullySupportHead of / DirectorFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing 23 Mar 25

Head of Global Support OpenClosed I'm sorry, the fuck? You want this role to build out its own completely separate product development function to fix a product so seemingly broken that even the Engineering, Product, and Design teams don't want to deal with it anymore? ARE YOU KIDDING ME

Seriously, Maybe Don't Not yet rated Zip Seriously, Maybe Don't Support Head of / Director Hybrid Full-time California United States ZipSeriously, Maybe Don'tSupportHead of / DirectorHybridFull-timeCaliforniaUnited States$150k-$200kClosedSee listing 23 Mar 25

Member Services Associate OpenClosed I am immediately suspicious of companies that in one breath brag about how great a workplace they are and then, in the next, make it clear that they are only being transparent about salary because they are legally required to in NY, CO, or CA. Honestly, it's fucking laughable.

Tread Carefully Not yet rated Maven Clinic Tread Carefully Support Mid-level Full-time United States $50k-$100k Closed Maven ClinicTread CarefullySupportMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 21 Oct 24

Global Head of Partner Support, Google Cloud OpenClosed This whole JD is a sloppy mess, but hey, at least the pay's good?

Tread Carefully Not yet rated Google Tread Carefully Support Head of / Director Full-time Onsite Texas Georgia GoogleTread CarefullySupportHead of / DirectorFull-timeOnsiteTexasGeorgiaColoradoIllinoisFloridaUnited States$200k-$250kClosedSee listing 07 Oct 24

Staff Customer Support Team Manager OpenClosed For roles in companies like these, upsides for some can be downsides for others: they're often really old-school working environments that tend to favor stability over rapid innovation. You skip a lot of the startup bullshit, but obviously, Business Granddaddies come with their own kind of bullshit.

Eh, It's Probably Fine Not yet rated GE Vernova Eh, It's Probably Fine Support Lead / Manager Full-time Massachusetts United States Ontario GE VernovaEh, It's Probably FineSupportLead / ManagerFull-timeMassachusettsUnited StatesOntarioCanada$100k-$150kClosedRemoteSee listing 07 Oct 24

Senior Customer Service Technician OpenClosed That whole paragraph – the whole JD, actually – is like a parody of itself. It's a dull, meaningless, satirical mess.

Tread Carefully Not yet rated Resource Innovations Tread Carefully Support Senior Full-time United States "Competitive" comp not given Closed Resource InnovationsTread CarefullySupportSeniorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 07 Oct 24

Customer Service and Rebate Processing Specialist OpenClosed My god, this job description is boring. I legit just nodded off.

Tread Carefully Not yet rated Resource Innovations Tread Carefully Support Entry-level Full-time United States "Competitive" comp not given Closed Resource InnovationsTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 07 Oct 24

Senior Customer Support Representative OpenClosed The red flag/green flag guy is now levitating, surrounded by an impossibly bright red glow cloud. Not yet rated Solutions By Text Support Senior Full-time IT IS A MYSTERY "Competitive" comp not given Closed Remote Solutions By TextSupportSeniorFull-timeIT IS A MYSTERY"Competitive" comp not givenClosedRemoteSee listing 06 Oct 24

Customer Support Representative OpenClosed I want you to imagine that red flag/green flag guy from Instagram just running back and forth across a field with a sea of red waving majestically behind him.

Seriously, Maybe Don't Not yet rated Solutions By Text Seriously, Maybe Don't Support Early Career Full-time IT IS A MYSTERY "Competitive" comp not given Closed Solutions By TextSeriously, Maybe Don'tSupportEarly CareerFull-timeIT IS A MYSTERY"Competitive" comp not givenClosedRemoteSee listing 06 Oct 24

Customer Operations Lead OpenClosed This role will already be leading the whole Support function, that it's not already at least a manager-level role is, frankly, absurd.

Seriously, Maybe Don't Not yet rated Motion Seriously, Maybe Don't Support Lead / Manager Full-time United States $100k-$150k Closed MotionSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 23 Sep 24