Tagged

Massachusetts

18 entries

Director, Customer Operations OpenClosed Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Tread Carefully Not yet rated Scribd, Inc.Tread Carefully Support Head of / Director Full-time Arizona California Colorado Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$150k-$200kOpenSee listing 18 Mar 26

Customer Support Specialist OpenClosed Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever."

Tread Carefully Not yet rated Wheel Tread Carefully Support Mid-level Full-time Georgia Texas Massachusetts WheelTread CarefullySupportMid-levelFull-timeGeorgiaTexasMassachusettsIllinoisColoradoNew YorkCaliforniaWashingtonUnited StatesClosed$0k-$50kRemoteSee listing 23 Feb 26

Customer Success Manager, Mid-Market OpenClosed Still just vibes, still a BINGO.

BINGO Not yet rated EvenUp BINGO Success Early Career Full-time California Florida Illinois EvenUpBINGOSuccessEarly CareerFull-timeCaliforniaFloridaIllinoisMassachusettsMichiganPennsylvaniaTexasUnited StatesNo comp givenClosedRemoteSee listing 21 Oct 24

Customer Onboarding Specialist OpenClosed Since they're expecting candidates to operate on vibes only, so am I! And my vibes tell me this is a BINGO.

Staff Customer Support Team Manager OpenClosed For roles in companies like these, upsides for some can be downsides for others: they're often really old-school working environments that tend to favor stability over rapid innovation. You skip a lot of the startup bullshit, but obviously, Business Granddaddies come with their own kind of bullshit.

Eh, It's Probably Fine Not yet rated GE Vernova Eh, It's Probably Fine Support Lead / Manager Full-time Massachusetts United States Ontario GE VernovaEh, It's Probably FineSupportLead / ManagerFull-timeMassachusettsUnited StatesOntarioCanada$100k-$150kClosedRemoteSee listing 07 Oct 24

Vice President, Customer Care OpenClosed You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.

Seriously, Maybe Don't Not yet rated Therapy Brands Seriously, Maybe Don't Support Executive Full-time Alabama Arkansas Arizona Therapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizonaColoradoConnecticutDelawareFloridaGeorgiaKansasKentuckyLouisianaMaineMassachusettsIdahoIowaMichiganMinnesotaMarylandMississippiMissouriMontanaNebraskaNorth CarolinaNorth DakotaNew HampshireNew JerseyNew MexicoNew YorkNevadaOhioOklahomaOregonPennsylvaniaRhode IslandIllinoisSouth CarolinaTennesseeTexasUtahVirginiaWashingtonWisconsinIndianaNo comp givenClosedRemoteSee listing 02 Sep 24

Manager of Technical Support OpenClosed It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.

Seriously, Maybe Don't Not yet rated Siena Seriously, Maybe Don't Technical & Engineering Lead / Manager Full-time Texas Massachusetts Colorado SienaSeriously, Maybe Don'tTechnical & EngineeringLead / ManagerFull-timeTexasMassachusettsColoradoFloridaNew YorkOregonUnited StatesOntarioCanadaIrelandUnited KingdomPortugalEurope"Competitive" comp not givenClosedRemoteSee listing 31 Aug 24

Customer Experience & Service Transformation Management Manager OpenClosed This job seems fine if very, very corporate.

Eh, It's Probably Fine Not yet rated Accenture Eh, It's Probably Fine Experience Lead / Manager Full-time Hybrid Illinois Virginia AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosedSee listing 25 Aug 24

Senior Technical Writer OpenClosed I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Knowledge & Education Senior Full-time Georgia Texas Massachusetts Illinois Eh, It's Probably FineKnowledge & EducationSeniorFull-timeGeorgiaTexasMassachusettsIllinoisCaliforniaFloridaNew YorkArizonaUtahWashingtonUnited States$150k-$200kClosedRemoteCircleSee listing 16 Aug 24

Community Lead OpenClosed I am reading these job duties, and y'all, "you will sit at the intersection of product, marketing and customer support," my ass. This role is three whole jobs. Does no one else work at this company?

Seriously, Maybe Don't Not yet rated Seriously, Maybe Don't Lead / Manager Full-time New York Massachusetts United States $100k-$150k Closed Seriously, Maybe Don'tLead / ManagerFull-timeNew YorkMassachusettsUnited States$100k-$150kClosedRemoteCommunitySunoSee listing 03 Jun 24

Customer Success Training Specialist OpenClosed Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Knowledge & Education Mid-level Full-time California Colorado Florida GuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100kSee listing 12 Mar 24

Customer Onboarding Specialist OpenClosed OY WITH THE POODLES ALREADY.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Success Mid-level Full-time Colorado Florida Maine GuidelineEh, It's Probably FineSuccessMid-levelFull-timeColoradoFloridaMaineMarylandMassachusettsNorth CarolinaTexasWashingtonUnited States$50k-$100kClosedRemoteSee listing 12 Mar 24

Manager, Customer Success (East Coast) OpenClosed Other than the casual ableism, this is a straightforward management role with a good compensation package.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Success Lead / Manager Full-time Florida Maine Maryland GuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemoteSee listing 12 Mar 24

Director of Customer Success OpenClosed But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Tread Carefully Not yet rated Siena Tread Carefully Success Head of / Director Full-time New York California Massachusetts SienaTread CarefullySuccessHead of / DirectorFull-timeNew YorkCaliforniaMassachusettsTexasNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Customer Success Manager OpenClosed Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!

Tread Carefully Not yet rated Siena Tread Carefully Success Mid-level Full-time Texas Massachusetts North Carolina SienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Director of Customer Support OpenClosed Duties are pretty standard for a role like this, as are the qualifications. What's frustrating is the lack of standard info, like salary, benefits, or even normal hints about the rest of the company, so I'm putting it in Tread Carefully.

Tread Carefully Not yet rated Piper Maddox Tread Carefully Support Head of / Director Full-time Massachusetts United States No comp given Piper MaddoxTread CarefullySupportHead of / DirectorFull-timeMassachusettsUnited StatesNo comp givenClosedRemoteSee listing 15 Feb 24

Senior Director, Technical Support Engineering OpenClosed Salary range is wide but high enough that I don't think anyone will really care.

Eh, It's Probably Fine Not yet rated Datadog Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time Hybrid Colorado Massachusetts DatadogEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridColoradoMassachusettsCaliforniaUnited States$250k-$300kClosedSee listing 15 Feb 24

Senior Director, Trust & Safety OpenClosed Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.

Eh, It's Probably Fine Not yet rated Kickstarter PBC Eh, It's Probably Fine Head of / Director Full-time California Colorado Connecticut Florida Kickstarter PBCEh, It's Probably FineHead of / DirectorFull-timeCaliforniaColoradoConnecticutFloridaGeorgiaIllinoisMassachusettsMarylandNorth CarolinaNew JerseyNew YorkOregonVirginiaWashingtonUnited StatesOntarioBritish ColumbiaCanadaUnited Kingdom$150k-$200kClosedRemoteTrust & SafetySee listing 02 Feb 24