Tagged

Technical & Engineering

Roles that involve reactively assisting customers with highly technical problems or with using highly technical products. Technical assistance is usually offered via email, phone, or video conference.

62 entries

Support Engineer (AMER) OpenClosed Full disclosure: I'm a happy Supabase customer, so I'm hoping they're okay. Fingers crossed!

Tread Carefully Not yet rated Supabase Tread Carefully Technical & Engineering Mid-level Full-time United States No comp given Open SupabaseTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited StatesNo comp givenOpenRemoteSee listing 16 Jun 26

Technical Support Operations Manager OpenClosed I do like their focus on actually pitching themselves to candidates as a good place to work—that's refreshing, especially after the stinkers in BINGO and Seriously, Maybe Don't.

Green Means Go Not yet rated Recurly Green Means Go Technical & Engineering Lead / Manager Hybrid Full-time Colorado United States RecurlyGreen Means GoTechnical & EngineeringLead / ManagerHybridFull-timeColoradoUnited States$100k-$150kClosedSee listing 10 Mar 26

Support Engineer OpenClosed Well, that's some bullshit! Especially for a hybrid role in Denver. BINGO.

BINGO Not yet rated Checkr BINGO Technical & Engineering Early Career Full-time Hybrid Colorado United States CheckrBINGOTechnical & EngineeringEarly CareerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 17 Feb 26

Trust & Safety Operations Analyst OpenClosed Very straightforward Trust & Safety role; nothing jumps out at me as particularly concerning, and the pay is excellent. You'd be working for OpenAI.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Technical & Engineering Senior Full-time Hybrid California United States $200k-$250k Eh, It's Probably FineTechnical & EngineeringSeniorFull-timeHybridCaliforniaUnited States$200k-$250kOpenGhost Job?Trust & SafetyOpenAISee listing 10 Feb 26

Open Source Community Manager OpenClosed Because it makes me feel hopeful about AI, I'm tentatively putting this in Green Means Go.

Green Means Go Not yet rated Current AI Green Means Go Technical & Engineering Mid-level Full-time France Europe Worldwide Current AIGreen Means GoTechnical & EngineeringMid-levelFull-timeFranceEuropeWorldwide$50k-$100kOpenGhost Job?RemoteCommunityTrust & SafetySee listing 10 Feb 26

Technical Writer III OpenClosed Not much to say about this one; the duties and qualifications seem pretty straightforward, and the salary is decent for a Docs role. Solid Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Ping Eh, It's Probably Fine Knowledge & Education Technical & Engineering Mid-level Full-time United States $100k-$150k PingEh, It's Probably FineKnowledge & EducationTechnical & EngineeringMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing 10 Feb 26

Senior Technical Support Engineer - Shifted Workweek OpenClosed Well, this was fine until I got to the last bit of the required qualifications and basically all of the preferred quals section. For a senior technical role like this, $83,500-$100,000 is poor compensation. Throwing this in Tread Carefully.

Tread Carefully Not yet rated Ping Tread Carefully Technical & Engineering Senior Full-time United States $50k-$100k Closed PingTread CarefullyTechnical & EngineeringSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing 10 Feb 26

Manager, Technical Support - Shifted Work Week OpenClosed The duties are well-articulated and reasonable for the role. I think it really is fine? And the requirements are all normal too, the benefits section actually contains benefits, and the salary is great at $115,000 - $143,000.

Eh, It's Probably Fine Not yet rated Ping Eh, It's Probably Fine Technical & Engineering Lead / Manager Full-time United States $100k-$150k Closed PingEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 09 Feb 26

Director of Technical Solutions OpenClosed I'm putting this in BINGO purely for how insufferable this company sounds.

BINGO Not yet rated Cresta BINGO Technical & Engineering Head of / Director Full-time United States No comp given Closed CrestaBINGOTechnical & EngineeringHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 07 Apr 25

Lead Technical Support Engineer OpenClosed Honestly, this job description is pretty forgettable. It's not terrible, but it's not good either; candidates get very little information about the structure of the team they'd be leading, and the only hint at culture we get is a single bullet about the office being pet-friendly.

Tread Carefully Not yet rated Conduktor Tread Carefully Technical & Engineering Lead / Manager Full-time Hybrid United Kingdom No comp given ConduktorTread CarefullyTechnical & EngineeringLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedGhost Job?See listing 07 Apr 25

Support Engineer OpenClosed Look, I'm being kind by only putting this in BINGO.

BINGO Not yet rated Finix BINGO Technical & Engineering Mid-level Full-time Onsite California United States FinixBINGOTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaUnited States$100k-$150kClosedSee listing 24 Mar 25

Cloud Support Engineer OpenClosed I am deeply unimpressed with CoreWeave's showing here. Tread Carefully.

Tread Carefully Not yet rated CoreWeave Tread Carefully Technical & Engineering Mid-level Full-time Onsite California New Jersey CoreWeaveTread CarefullyTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaNew JerseyNew YorkWashingtonUnited States$50k-$100kClosedSee listing 21 Oct 24

Support Specialist OpenClosed Otherwise, it seems like an interesting role, but I'm disappointed there's no salary transparency and that they ask for desired salary in the application. I thought you were better than that, BetterCloud!

Tread Carefully Not yet rated BetterCloud Tread Carefully Technical & Engineering Entry-level Full-time Hybrid Mexico No comp given BetterCloudTread CarefullyTechnical & EngineeringEntry-levelFull-timeHybridMexicoNo comp givenClosedSee listing 07 Oct 24

Head of Technical Support OpenClosed Friends. You're in sales. You know pretty words like "competitive," "generous," and "comprehensive" mean nothing unless there's data to back them up. What are the numbers? Tell me the numbers!

Tread Carefully Not yet rated Nooks Tread Carefully Technical & Engineering Head of / Director Full-time United States "Competitive" comp not given Closed NooksTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 07 Oct 24

Technical Support Specialist - Tier 1 OpenClosed All of this is just a red flag. No information about what supports the Teir 1 team receives, which makes me think they shouldn't expect to receive any, which is just bad news.

BINGO Not yet rated Virtuous BINGO Technical & Engineering Early Career Full-time Hybrid Arizona United States VirtuousBINGOTechnical & EngineeringEarly CareerFull-timeHybridArizonaUnited States"Competitive" comp not givenClosedSee listing 23 Sep 24

Founding Support Engineer OpenClosed This is essentially a Director role with engineer duties, and right now, the salary is only compensating for one of those things.

Tread Carefully Not yet rated Mintlify By The Audience Tread Carefully Technical & Engineering Head of / Director Full-time Onsite California MintlifyBy The AudienceTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeOnsiteCaliforniaUnited States$100k-$150kClosedSee listing 15 Sep 24

Technical Support Engineer OpenClosed I don't know, y'all; my spidey sense is tingling with this one. It could be nothing, but just...tread very carefully.

Tread Carefully Not yet rated Orderly Network Tread Carefully Technical & Engineering Mid-level Full-time Worldwide No comp given Closed Orderly NetworkTread CarefullyTechnical & EngineeringMid-levelFull-timeWorldwideNo comp givenClosedGhost Job?RemoteSee listing 02 Sep 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Western time zones $100k-$150k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Western time zones$100k-$150kClosedSee listing 31 Aug 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Eastern time zones $100k-$150k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Eastern time zones$100k-$150kClosedSee listing 31 Aug 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Central time zones $100k-$150k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Central time zones$100k-$150kClosedRemoteSee listing 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time United Kingdom $50k-$100k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUnited Kingdom$50k-$100kClosedSee listing 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time Sweden $50k-$100k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeSweden$50k-$100kClosedRemoteSee listing 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time India $50k-$100k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeIndia$50k-$100kClosedRemoteSee listing 31 Aug 24

Support Engineer OpenClosed Y'all. They just...describe what they want. They're not asking for "intelligent rockstars!" I'm verklempt.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Western time zones US Central time zones US Eastern time zones Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Western time zonesUS Central time zonesUS Eastern time zonesUnited States$100k-$150kClosedRemoteSee listing 31 Aug 24

Manager of Technical Support OpenClosed It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.

Seriously, Maybe Don't Not yet rated Siena Seriously, Maybe Don't Technical & Engineering Lead / Manager Full-time Texas Massachusetts Colorado SienaSeriously, Maybe Don'tTechnical & EngineeringLead / ManagerFull-timeTexasMassachusettsColoradoFloridaNew YorkOregonUnited StatesOntarioCanadaIrelandUnited KingdomPortugalEurope"Competitive" comp not givenClosedRemoteSee listing 31 Aug 24

Technical Support Engineer (L5) OpenClosed Seems great, and the salary is amazing.

Eh, It's Probably Fine Not yet rated Netflix Eh, It's Probably Fine Technical & Engineering Mid-level Full-time California United States Closed NetflixEh, It's Probably FineTechnical & EngineeringMid-levelFull-timeCaliforniaUnited StatesClosed$300k+RemoteSee listing 26 Aug 24

Senior Manager, Technical Customer Support OpenClosed These companies do know that no one's forcing them to build their cultures 20,000 leagues under the sea, right? Come out of the water. It's nicer up here.

Tread Carefully Not yet rated Zuora Tread Carefully Technical & Engineering Lead / Manager Full-time Australia "Competitive" comp not given Closed ZuoraTread CarefullyTechnical & EngineeringLead / ManagerFull-timeAustralia"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

Support Engineer OpenClosed No salary transparency and some interesting culture signals put this in Tread Carefully.

Tread Carefully Not yet rated Zuora Tread Carefully Technical & Engineering Senior Full-time Australia "Competitive" comp not given Closed ZuoraTread CarefullyTechnical & EngineeringSeniorFull-timeAustralia"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

Technical Support Engineer - UK OpenClosed It's our job as leadership to create an environment of respect for our customer support teams among our customers. If things are so bad that you have to specify "professional resilience" in your candidates, that's a failure of leadership and the company, not in potential candidates.

Tread Carefully Not yet rated Axonius Tread Carefully Technical & Engineering Mid-level Full-time United Kingdom No comp given Closed AxoniusTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited KingdomNo comp givenClosedRemoteSee listing 25 Aug 24

Technical Support Engineer – L3 OpenClosed I understand that it's customary for there not to be salary transparency in international roles, but I refuse to excuse companies simply because they're not required to have it, *especially* when they claim to offer competitive salaries.

Tread Carefully Not yet rated Redis Tread Carefully Technical & Engineering Senior Full-time United Kingdom "Competitive" comp not given Closed RedisTread CarefullyTechnical & EngineeringSeniorFull-timeUnited Kingdom"Competitive" comp not givenClosedGhost Job?RemoteSee listing 25 Aug 24

Technical Support Representative OpenClosed I'm on the fence about Drata's "rules" – on the one hand I appreciate the rules are highly visible and clear. But there are also more elements of toxic startup philosophy than I am personally comfortable with.

BINGO Not yet rated Drata BINGO Technical & Engineering Early Career Full-time United States $50k-$100k Closed DrataBINGOTechnical & EngineeringEarly CareerFull-timeUnited States$50k-$100kClosedRemoteSee listing 19 Aug 24

Customer Success Engineer II OpenClosed I was still mostly on board until I saw the salary. They want a discount engineer. LOL K!

Tread Carefully Not yet rated Match Group Tread Carefully Technical & Engineering Early Career Full-time California Texas United States Match GroupTread CarefullyTechnical & EngineeringEarly CareerFull-timeCaliforniaTexasUnited States$50k-$100kClosedRemoteSee listing 01 Jul 24

Customer Support Specialist OpenClosed I mean, I certainly dreamt of going to school for 4-6 years and earning a technical degree and THEN WORKING FOR ANOTHER 4+ YEARS to make $25 an hour for a company that won't even deign to give me a title that reflects the level of work I'm doing. WHERE DO I SIGN UP.

Seriously, Maybe Don't Not yet rated Reveleer Seriously, Maybe Don't Technical & Engineering Senior Full-time Onsite California Ohio ReveleerSeriously, Maybe Don'tTechnical & EngineeringSeniorFull-timeOnsiteCaliforniaOhioUnited StatesClosed$0k-$50kSee listing 09 Jun 24

Senior Technical Support Engineer OpenClosed This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Technical & Engineering Senior Full-time Hybrid New York United States FinoutSeriously, Maybe Don'tTechnical & EngineeringSeniorFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing 09 Jun 24

Support Engineer OpenClosed Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool!

Green Means Go Not yet rated Coactive Green Means Go Technical & Engineering Senior Full-time Hybrid California United States CoactiveGreen Means GoTechnical & EngineeringSeniorFull-timeHybridCaliforniaUnited States$200k-$250kClosedSee listing 09 Jun 24

Lead Support Engineer OpenClosed The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.

Tread Carefully Not yet rated Mavenir Tread Carefully Technical & Engineering Lead / Manager Full-time Onsite Texas United States MavenirTread CarefullyTechnical & EngineeringLead / ManagerFull-timeOnsiteTexasUnited States"Competitive" comp not givenClosedSee listing 08 Jun 24

Customer Engineer OpenClosed THIS IS NOT SUPPORT ENGINEER WORK. Is something in the water? Is Venus in retrograde? Am I in the Upside Down? WHAT IS HAPPENING.

Seriously, Maybe Don't Not yet rated Pocus Seriously, Maybe Don't Technical & Engineering Early Career Full-time IT IS A MYSTERY No comp given Closed PocusSeriously, Maybe Don'tTechnical & EngineeringEarly CareerFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 12 Mar 24

Global Senior Director of Technical Customer Support OpenClosed If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.

Eh, It's Probably Fine Not yet rated Forter Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time Hybrid New York United States ForterEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing 12 Mar 24

Technical Support Engineer OpenClosed Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.

Tread Carefully Not yet rated Forter Tread Carefully Technical & Engineering Mid-level Full-time Hybrid United Kingdom No comp given ForterTread CarefullyTechnical & EngineeringMid-levelFull-timeHybridUnited KingdomNo comp givenClosedSee listing 12 Mar 24

Technical Customer Support Manager OpenClosed This really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good.

Tread Carefully Not yet rated Peach Tread Carefully Technical & Engineering Lead / Manager Full-time United States $100k-$150k Closed PeachTread CarefullyTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 11 Mar 24

HPC Support Engineer - Enterprise OpenClosed Seems great – the Careers page is straightforward and informative and so is the job description. They seem to have a clear idea of their mission and what they're looking for in this role and they avoid euphemisms for startup life that often spell trouble in companies like this.

Green Means Go Not yet rated Lambda Green Means Go Technical & Engineering Mid-level Full-time United States $100k-$150k Closed LambdaGreen Means GoTechnical & EngineeringMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing 04 Mar 24

Technical Support Engineer (TSE) OpenClosed The job description overall seems fine, but the pay is piddly for an onsite role in San Francisco, especially for a technical role. It's low enough, in fact, that I'm putting it in Tread Carefully.

Tread Carefully Not yet rated Pendo Tread Carefully Technical & Engineering Early Career Full-time Hybrid California United States PendoTread CarefullyTechnical & EngineeringEarly CareerFull-timeHybridCaliforniaUnited States$50k-$100kClosedSee listing 01 Mar 24

Director, Technical Support (L2) OpenClosed "You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family.

Tread Carefully Not yet rated Samsara Tread Carefully Technical & Engineering Head of / Director Full-time United States $150k-$200k Closed SamsaraTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 01 Mar 24

Head of Technical Support Engineering OpenClosed Job description is refreshingly free of "fast-paced, dynamic company" and "rockstar" language that's been so prevalent today. Salary's a little wide, but more than appropriate. This one might be a keeper!

Green Means Go Not yet rated Apollo GraphQL Green Means Go Technical & Engineering Head of / Director Full-time United States Canada $200k-$250k Apollo GraphQLGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited StatesCanada$200k-$250kClosedRemoteSee listing 15 Feb 24

Senior Technical Support Engineer OpenClosed The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for.

Eh, It's Probably Fine Not yet rated Apollo GraphQL Eh, It's Probably Fine Technical & Engineering Senior Full-time US Western time zones United States Travel Required Apollo GraphQLEh, It's Probably FineTechnical & EngineeringSeniorFull-timeUS Western time zonesUnited StatesTravel Required$100k-$150kClosedRemoteSee listing 15 Feb 24

Technical Customer Service Associate – (English) OpenClosed I really, really hate when the salary is good for leadership roles but poor for frontline roles. The salary is especially egregious considering that it's billed as a technical role, with fluency in Spanish or Portuguese as a nice-to-have. I literally booed when I read that.

Tread Carefully Not yet rated Veeva Systems Tread Carefully Technical & Engineering Early Career Full-time Ohio United States Closed Veeva SystemsTread CarefullyTechnical & EngineeringEarly CareerFull-timeOhioUnited StatesClosed$0k-$50kRemoteSee listing 15 Feb 24

Senior Director, Technical Support Engineering OpenClosed Salary range is wide but high enough that I don't think anyone will really care.

Eh, It's Probably Fine Not yet rated Datadog Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time Hybrid Colorado Massachusetts DatadogEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridColoradoMassachusettsCaliforniaUnited States$250k-$300kClosedSee listing 15 Feb 24

Director, Technical Support OpenClosed They describe what they want instead of just plastering "critical-thinker" in a sentence and calling it a day! My crops are flourishing, my skin is clear, my bagels are perfectly toasted, tikkun olam everybody.

Green Means Go Not yet rated Bonterra Green Means Go Technical & Engineering Head of / Director Full-time United States $100k-$150k Closed BonterraGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 14 Feb 24

Director of Technical Support OpenClosed Uh. Buckle in, my friends, because this one is A RIDE.

Seriously, Maybe Don't Not yet rated Netwrix Seriously, Maybe Don't Technical & Engineering Head of / Director Full-time United States No comp given Closed NetwrixSeriously, Maybe Don'tTechnical & EngineeringHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 14 Feb 24

Technical Services Engineer OpenClosed Strangely wide salary range, although it may be because they'll consider entry-level candidates.

Eh, It's Probably Fine Not yet rated MongoDB Eh, It's Probably Fine Technical & Engineering Early Career Full-time Hybrid California $100k-$150k MongoDBEh, It's Probably FineTechnical & EngineeringEarly CareerFull-timeHybridCalifornia$100k-$150kClosedSee listing 03 Feb 24