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Support Human By a support human, for support humans.

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90 entries

Customer Operations OpenClosed Hey, so -- remember that saxophone I mentioned earlier? It's getting louder. Seriously, Maybe Don't Not yet rated LassieSeriously, Maybe Don'tOtherEarly CareerOnsiteFull-timeUnited StatesCalifornia LassieSeriously, Maybe Don'tOtherEarly CareerOnsiteFull-timeUnited StatesCaliforniaNo comp givenOpenSee listing 16 Jun 26
Head of Customer Experience OpenClosed You know that TikTok meme, the one where someone is doing something stupid and the saxophone just keeps getting louder? That is basically my entire career doing Bad Job Bingo on AI jobs. BINGO Not yet rated TensorWaveBINGOSuccessHead of / DirectorOnsiteFull-timeUnited StatesNevada TensorWaveBINGOSuccessHead of / DirectorOnsiteFull-timeUnited StatesNevadaNo comp givenOpenSee listing 16 Jun 26
Support Engineer (AMER) OpenClosed Full disclosure: I'm a happy Supabase customer, so I'm hoping they're okay. Fingers crossed! Tread Carefully Not yet rated SupabaseTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited StatesNo comp givenOpen SupabaseTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited StatesNo comp givenOpenRemoteSee listing 16 Jun 26
Founding Ops OpenClosed I can literally go on any website right now and find someone's dumb opinion. You're reading my dumb opinion right now. Why are we doing this. Seriously, Maybe Don't Not yet rated TeracSeriously, Maybe Don'tOtherSeniorOnsiteFull-timeCaliforniaUnited States TeracSeriously, Maybe Don'tOtherSeniorOnsiteFull-timeCaliforniaUnited StatesNo comp givenOpenSee listing 10 Mar 26
Director, Customer Support OpenClosed Having said all that, this role's responsibilities are well-scoped and make sense for a Director role, as do the requirements, which distinguish it well enough from the VP position. If it weren't for the lack of salary transparency, this would still go in Eh, It's Probably Fine, but alas. Tread Carefully Not yet rated OrderfulTread CarefullySupportHead of / DirectorFull-timeUnited StatesCanadaNo comp given OrderfulTread CarefullySupportHead of / DirectorFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 17 Feb 26
VP, Customer Operations OpenClosed Yet again, what would otherwise be a solid Eh, It's Probably Fine is getting thrown into Tread Carefully instead because there is no comp given. I guess I have job security after all? Tread Carefully Not yet rated OrderfulTread CarefullySupportExecutiveFull-timeUnited StatesCanadaNo comp given OrderfulTread CarefullySupportExecutiveFull-timeUnited StatesCanadaNo comp givenClosedGhost Job?RemoteSee listing 17 Feb 26
Global Support Manager OpenClosed Damn, I think this would be a high Eh, It's Probably Fine if it had salary transparency, but it doesn't. That's a big bummer, because I think there are a lot of positive cultural signals, and it would be a fun, meaty role for the right person. I reluctantly place this in Tread Carefully. Tread Carefully Not yet rated UnstructuredTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosed UnstructuredTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing 17 Feb 26
Director of Technical Solutions OpenClosed I'm putting this in BINGO purely for how insufferable this company sounds. BINGO Not yet rated CrestaBINGOTechnical & EngineeringHead of / DirectorFull-timeUnited StatesNo comp givenClosed CrestaBINGOTechnical & EngineeringHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 07 Apr 25
Lead Technical Support Engineer OpenClosed Honestly, this job description is pretty forgettable. It's not terrible, but it's not good either; candidates get very little information about the structure of the team they'd be leading, and the only hint at culture we get is a single bullet about the office being pet-friendly. Tread Carefully Not yet rated ConduktorTread CarefullyTechnical & EngineeringLead / ManagerFull-timeHybridUnited KingdomNo comp given ConduktorTread CarefullyTechnical & EngineeringLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedGhost Job?See listing 07 Apr 25
Client Experience Associate OpenClosed Blah blah woof woof capitalism, but a company that wants to use you to build private wealth for others but won't deign to tell you what the compensation package is is especially hypocritical and I just cannot (Farther for me, but not for thee?). Seriously, Maybe Don't Not yet rated FartherSeriously, Maybe Don'tExperienceEarly CareerFull-timeOnsiteTexasNo comp given FartherSeriously, Maybe Don'tExperienceEarly CareerFull-timeOnsiteTexasNo comp givenClosedGhost Job?See listing 21 Oct 24
Customer Success Manager, Mid-Market OpenClosed Still just vibes, still a BINGO. BINGO Not yet rated EvenUpBINGOSuccessEarly CareerFull-timeCaliforniaFloridaIllinois EvenUpBINGOSuccessEarly CareerFull-timeCaliforniaFloridaIllinoisMassachusettsMichiganPennsylvaniaTexasUnited StatesNo comp givenClosedRemoteSee listing 21 Oct 24
Customer Onboarding Specialist OpenClosed Since they're expecting candidates to operate on vibes only, so am I! And my vibes tell me this is a BINGO. BINGO Not yet rated EvenUpBINGOSuccessEarly CareerFull-timeCaliforniaFloridaIllinois EvenUpBINGOSuccessEarly CareerFull-timeCaliforniaFloridaIllinoisMassachusettsMichiganPennsylvaniaTexasUnited StatesNo comp givenClosedRemoteSee listing 21 Oct 24
Support Specialist OpenClosed Otherwise, it seems like an interesting role, but I'm disappointed there's no salary transparency and that they ask for desired salary in the application. I thought you were better than that, BetterCloud! Tread Carefully Not yet rated BetterCloudTread CarefullyTechnical & EngineeringEntry-levelFull-timeHybridMexicoNo comp given BetterCloudTread CarefullyTechnical & EngineeringEntry-levelFull-timeHybridMexicoNo comp givenClosedSee listing 07 Oct 24
Customer Success Manager OpenClosed And by "ability to work under pressure" they mean okay with slowly being crushed under the weight of expectations, inexperience, and your 300-500 accounts until you're a tiny, person-shaped material denser than osmium. Seriously, Maybe Don't Not yet rated finallySeriously, Maybe Don'tSuccessEarly CareerFull-timeOnsiteFloridaUnited States finallySeriously, Maybe Don'tSuccessEarly CareerFull-timeOnsiteFloridaUnited StatesNo comp givenClosedGhost Job?See listing 23 Sep 24
Customer Success Manager OpenClosed See the Senior Customer Success Manager position for what Oyster did that pissed me off so much that I automatically BINGOed out this one too. BINGO Not yet rated OysterBINGOSuccessMid-levelFull-timeEuropeMiddle EastAfrica OysterBINGOSuccessMid-levelFull-timeEuropeMiddle EastAfricaNo comp givenClosedRemoteSee listing 15 Sep 24
Senior Customer Success Manager (Fixed Term Cover) OpenClosed I don't even care what the rest of the job description says. I am invoking my power as Supreme Bad Job Bingo Dictator to automatically BINGO this company out. BINGO Not yet rated OysterBINGOSuccessSeniorFull-timeContractEuropeMiddle East OysterBINGOSuccessSeniorFull-timeContractEuropeMiddle EastAfricaNo comp givenClosedRemoteSee listing 15 Sep 24
Director of Support OpenClosed Not provide fast responses and resolutions or excellent customer service, but fast TIMES and SCORES. Goddamn. Seriously, Maybe Don't Not yet rated LevelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeIT IS A MYSTERYTravel RequiredNo comp given LevelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeIT IS A MYSTERYTravel RequiredNo comp givenClosedRemoteSee listing 09 Sep 24
Vice President, Customer Care OpenClosed You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page. Seriously, Maybe Don't Not yet rated Therapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizona Therapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizonaColoradoConnecticutDelawareFloridaGeorgiaKansasKentuckyLouisianaMaineMassachusettsIdahoIowaMichiganMinnesotaMarylandMississippiMissouriMontanaNebraskaNorth CarolinaNorth DakotaNew HampshireNew JerseyNew MexicoNew YorkNevadaOhioOklahomaOregonPennsylvaniaRhode IslandIllinoisSouth CarolinaTennesseeTexasUtahVirginiaWashingtonWisconsinIndianaNo comp givenClosedRemoteSee listing 02 Sep 24
Technical Support Engineer OpenClosed I don't know, y'all; my spidey sense is tingling with this one. It could be nothing, but just...tread very carefully. Tread Carefully Not yet rated Orderly NetworkTread CarefullyTechnical & EngineeringMid-levelFull-timeWorldwideNo comp givenClosed Orderly NetworkTread CarefullyTechnical & EngineeringMid-levelFull-timeWorldwideNo comp givenClosedGhost Job?RemoteSee listing 02 Sep 24
Customer Success Manager OpenClosed *MC voice* Ladies, gentlemen, and variations thereupon: here we have the latest and greatest in corporate employee management: Sparring sessions! For when verbally berating your employees just isn't enough. The beatings will continue until performance improves. Tread Carefully Not yet rated Root GlobalTread CarefullySuccessMid-levelFull-timeGermanyEuropeNo comp given Root GlobalTread CarefullySuccessMid-levelFull-timeGermanyEuropeNo comp givenClosedSee listing 02 Sep 24
Customer Experience Representative OpenClosed If the job descriptions mentioned tiny little things like compensation and benefits, I might not judge them so harshly, but it doesn't. BINGO Not yet rated SolaceBINGOExperienceEarly CareerFull-timeIT IS A MYSTERYNo comp givenClosed SolaceBINGOExperienceEarly CareerFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 02 Sep 24
Customer Success Engineer OpenClosed Yes, I am putting this in Green Means Go despite no salary transparency, only because the hiring location is Europe / Middle East / Africa, which is so broad that it makes giving an actual salary range genuinely difficult, and everything else is just positive signals. Green Means Go Not yet rated EppoGreen Means GoSuccessMid-levelFull-timeEuropeMiddle EastAfrica EppoGreen Means GoSuccessMid-levelFull-timeEuropeMiddle EastAfricaNo comp givenClosedRemoteSee listing 02 Sep 24
Customer Success Manager OpenClosed I thought this was probably otherwise okay until we hit the "Personal Characteristics" section, which was just one red flag after another. Not to mention the "What's In It For You?" section contains no actual benefits, and we've got ourselves a BINGO. BINGO Not yet rated GuidewheelBINGOSuccessMid-levelFull-timeIT IS A MYSTERYNo comp givenClosed GuidewheelBINGOSuccessMid-levelFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 02 Sep 24
Premium Support Associate OpenClosed Not being clear about salary upfront wastes everyone's time and demonstrates a lack of respect for a candidate's experience. (This is true regardless of where in the world the role is based.) All that to say: show me the money, Airbnb. Tread Carefully Not yet rated AirbnbTread CarefullySupportMid-levelFull-timeAlbertaOntarioBritish Columbia AirbnbTread CarefullySupportMid-levelFull-timeAlbertaOntarioBritish ColumbiaQuebecSaskatchewanCanadaNo comp givenClosedRemoteSee listing 26 Aug 24
Lead Knowledge Strategist OpenClosed Would be in Eh, It's Probably Fine if not for the lack of salary transparency. It's your own fault, Airbnb. Tread Carefully Not yet rated AirbnbTread CarefullyKnowledge & EducationLead / ManagerFull-timeIrelandNo comp givenClosed AirbnbTread CarefullyKnowledge & EducationLead / ManagerFull-timeIrelandNo comp givenClosedRemoteSee listing 26 Aug 24
Knowledge Strategist (Global) OpenClosed Boo, no salary transparency. Companies should always be transparent, not just when they have to be! I expected better from you, Airbnb. Tread Carefully Not yet rated AirbnbTread CarefullyKnowledge & EducationSeniorFull-timeIrelandNo comp givenClosed AirbnbTread CarefullyKnowledge & EducationSeniorFull-timeIrelandNo comp givenClosedRemoteSee listing 26 Aug 24
Director of Support OpenClosed I don't think they really know why they're hiring a Director of Support, which will likely make actually working in this role unpleasant, to say the least. Seriously, Maybe Don't Not yet rated PeopleGroveSeriously, Maybe Don'tSupportHead of / DirectorFull-timeVirginiaUnited StatesNo comp given PeopleGroveSeriously, Maybe Don'tSupportHead of / DirectorFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24
Customer Success Manager OpenClosed I don't even know what this is supposed to mean, but you should NEVER EVER take on risk on behalf of the company employing you unless you're, like, a firefighter or something. Which this is very much not. Seriously, Maybe Don't Not yet rated PeopleGroveSeriously, Maybe Don'tSuccessSeniorFull-timeVirginiaUnited StatesNo comp given PeopleGroveSeriously, Maybe Don'tSuccessSeniorFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24
Director of Customer Success OpenClosed I think it would probably be fine, except there's no salary transparency, so into Tread Carefully it goes. Womp Womp. Tread Carefully Not yet rated HandleTread CarefullySuccessHead of / DirectorFull-timeUnited StatesNo comp givenClosed HandleTread CarefullySuccessHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24
Technical Support Engineer - UK OpenClosed It's our job as leadership to create an environment of respect for our customer support teams among our customers. If things are so bad that you have to specify "professional resilience" in your candidates, that's a failure of leadership and the company, not in potential candidates. Tread Carefully Not yet rated AxoniusTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited KingdomNo comp givenClosed AxoniusTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited KingdomNo comp givenClosedRemoteSee listing 25 Aug 24
Customer Success Specialist, Financial Services OpenClosed This role has the same weird (and ableist) culture signals as the other roles from this company. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes. Tread Carefully Not yet rated AlphaSenseTread CarefullySuccessEarly CareerFull-timeOnsiteUnited KingdomNo comp given AlphaSenseTread CarefullySuccessEarly CareerFull-timeOnsiteUnited KingdomNo comp givenClosedSee listing 16 Aug 24
Customer Success Manager (B2B - Presales) OpenClosed This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes. Tread Carefully Not yet rated AlphaSenseTread CarefullySuccessLead / ManagerFull-timeHybridUnited KingdomNo comp given AlphaSenseTread CarefullySuccessLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 16 Aug 24
Product Specialist OpenClosed This role has the same weird (and ableist) culture signals as the Manager role. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes. Tread Carefully Not yet rated AlphaSenseTread CarefullySupportEarly CareerFull-timeOnsiteUnited KingdomNo comp given AlphaSenseTread CarefullySupportEarly CareerFull-timeOnsiteUnited KingdomNo comp givenClosedSee listing 16 Aug 24
Product Specialist, Manager (Post Sales) OpenClosed I'm just a girl, standing in front of a faceless company, asking them to stop saying this ableist bullshit. Tread Carefully Not yet rated AlphaSenseTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomNo comp given AlphaSenseTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 16 Aug 24
Product Specialist, Manager (Pre Sales) OpenClosed This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes. Tread Carefully Not yet rated AlphaSenseTread CarefullySupportEarly CareerFull-timeHybridUnited KingdomNo comp given AlphaSenseTread CarefullySupportEarly CareerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 15 Aug 24
Customer Support Manager OpenClosed I can tell you that I think they're asking too much from a Manager-level role, and I think the evolution in their Support approach is a bad signal for the function and the company's future. Tread Carefully. Tread Carefully Not yet rated VetcoveTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosed VetcoveTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedGhost Job?RemoteSee listing 15 Aug 24
Director, Support Operations OpenClosed If you've been taking a shot every time they exclaim you should be energized by something, you are already drunk and we haven't even gotten out of the introduction. BINGO Not yet rated QuinceBINGOSupportHead of / DirectorFull-timeUnited StatesNo comp givenClosed QuinceBINGOSupportHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jul 24
Trust & Safety Lead OpenClosed I know I sound like a broken record, but there's a misalignment between this role's duties and its title/seniority. Also, no salary transparency. Tread Carefully Not yet rated SnapTread CarefullyLead / ManagerFull-timeOnsiteUnited KingdomNo comp givenClosed SnapTread CarefullyLead / ManagerFull-timeOnsiteUnited KingdomNo comp givenClosedTrust & SafetySee listing 01 Jul 24
Child Safety Enforcement Specialist, Trust and Safety OpenClosed I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that the company doesn't address how they protect the mental health of those working in Trust & Safety. Tread Carefully Not yet rated GoogleTread CarefullyMid-levelFull-timeOnsiteIrelandNo comp givenClosed GoogleTread CarefullyMid-levelFull-timeOnsiteIrelandNo comp givenClosedTrust & SafetySee listing 01 Jul 24
Senior Analyst, Community Operations OpenClosed This role seems like an interesting blend of Trust & Safety, Community, and Customer Support. Alas, there's no salary transparency, though, so into Tread Carefully it goes. Tread Carefully Not yet rated TwitchTread CarefullyMid-levelFull-timeAustraliaNo comp givenClosedRemote TwitchTread CarefullyMid-levelFull-timeAustraliaNo comp givenClosedRemoteTrust & SafetySee listing 01 Jul 24
Sr. Manager of Customer Support - SaaS Spend Management OpenClosed The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully. Tread Carefully Not yet rated FinQueryTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosed FinQueryTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing 09 Jun 24
Senior Support Specialist APAC OpenClosed There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways. Tread Carefully Not yet rated SOCRadarTread CarefullySupportSeniorFull-timePhilippinesNo comp givenClosed SOCRadarTread CarefullySupportSeniorFull-timePhilippinesNo comp givenClosedRemoteSee listing 09 Jun 24
Principal Support Specialist MEA OpenClosed There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways. Tread Carefully Not yet rated SOCRadarTread CarefullySupportSeniorFull-timeEgyptAfricaNo comp given SOCRadarTread CarefullySupportSeniorFull-timeEgyptAfricaNo comp givenClosedRemoteSee listing 09 Jun 24
Senior Support Specialist LATAM OpenClosed There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways. Tread Carefully Not yet rated SOCRadarTread CarefullySupportSeniorFull-timeColombiaSouth AmericaNo comp given SOCRadarTread CarefullySupportSeniorFull-timeColombiaSouth AmericaNo comp givenClosedRemoteSee listing 09 Jun 24
Member Engagement Specialist, CES OpenClosed I will say, "the ability to communicate effectively and persuasively is required" in a substance abuse disorder treatment environment made me pause (it sounds vaguely salesy, which is a little gross given the subject matter). Tread Carefully Not yet rated WayspringTread CarefullySuccessFull-timeIndianaUnited StatesNo comp givenClosed WayspringTread CarefullySuccessFull-timeIndianaUnited StatesNo comp givenClosedRemoteSee listing 08 Jun 24
Senior Technical Support Specialist OpenClosed This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role. Tread Carefully Not yet rated WayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited States WayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited StatesNo comp givenClosedSee listing 08 Jun 24
Customer Support Analyst (LATAM) OpenClosed This is not an Analyst role. Also, no mention of benefits anywhere in the JD or on the Careers page. BINGO Not yet rated CapchaseBINGOSupportMid-levelFull-timeMexicoSouth AmericaNo comp given CapchaseBINGOSupportMid-levelFull-timeMexicoSouth AmericaNo comp givenClosedRemoteSee listing 08 Jun 24
Vet Clinic Implementation Manager OpenClosed Hey, this is exciting! I don't know if Vetcove read this Bad Job Bingo critique, but they've updated the title of this position to Vet Clinic Implementation Manager. Tread Carefully Not yet rated VetcoveTread CarefullySuccessLead / ManagerFull-timeUnited StatesNo comp givenClosed VetcoveTread CarefullySuccessLead / ManagerFull-timeUnited StatesNo comp givenClosedGhost Job?RemoteSee listing 01 Jun 24
Customer Experience OpenClosed My first thought when looking at this company's Careers page was: "My god, they desperately need a middle-aged manager to decline their screentime requests an hour before bedtime." BINGO Not yet rated SkioBINGOExperienceEntry-levelFull-timeIT IS A MYSTERYNo comp givenClosed SkioBINGOExperienceEntry-levelFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 12 Mar 24
Customer Engineer OpenClosed THIS IS NOT SUPPORT ENGINEER WORK. Is something in the water? Is Venus in retrograde? Am I in the Upside Down? WHAT IS HAPPENING. Seriously, Maybe Don't Not yet rated PocusSeriously, Maybe Don'tTechnical & EngineeringEarly CareerFull-timeIT IS A MYSTERYNo comp givenClosed PocusSeriously, Maybe Don'tTechnical & EngineeringEarly CareerFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 12 Mar 24