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Support Human By a support human, for support humans.

Tagged

Lead / Manager

Roles labeled as supervisor, lead, or manager, or that involve leading one or more individual contributors and being responsible for their professional development and work products.

110 entries

Customer Experience & Growth Automation Manager OpenClosed Period companies, GET YOUR SHIT TOGETHER OH MY GOD Seriously, Maybe Don't Not yet rated SaaltSeriously, Maybe Don'tExperienceLead / ManagerHybridFull-timeIdahoUnited States SaaltSeriously, Maybe Don'tExperienceLead / ManagerHybridFull-timeIdahoUnited StatesOpen$0k-$50kSee listing 09 Jun 26
Senior Manager, Dedicated Product Support OpenClosed Application is on Workday. My condolences. Seriously, Maybe Don't Not yet rated BullhornSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited StatesCanadaMexico BullhornSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited StatesCanadaMexico$100k-$150kClosedGhost Job?RemoteSee listing 09 Jun 26
Customer Operations Manager OpenClosed It seems like a neat role, and the pay and benefits are appropriate (and no mention of attention to detail). Solid Eh, It's Probably Fine! Eh, It's Probably Fine Not yet rated SonaEh, It's Probably FineOtherLead / ManagerHybridFull-timeUnited Kingdom$50k-$100k SonaEh, It's Probably FineOtherLead / ManagerHybridFull-timeUnited Kingdom$50k-$100kClosedSee listing 06 Apr 26
Customer Experience Manager OpenClosed Friends, the way I laughed. Funny uh-oh, not funny ha-ha. Run! Run away from this egotistical, self-deceiving micromanager! BINGO Not yet rated RaideBINGOExperienceLead / ManagerOnsiteFull-timeColoradoUnited States RaideBINGOExperienceLead / ManagerOnsiteFull-timeColoradoUnited States$50k-$100kOpenSee listing 06 Apr 26
Senior Manager, Personalized Support (Technical Account Management) OpenClosed I have to say, this is a great job to kick off this BJB batch. I'm really enjoying all these green flags. Green Means Go Not yet rated TwilioGreen Means GoSupportLead / ManagerFull-timeTravel RequiredUnited States$150k-$200k TwilioGreen Means GoSupportLead / ManagerFull-timeTravel RequiredUnited States$150k-$200kOpenRemoteSee listing 10 Mar 26
Senior Support Supervisor OpenClosed My opinions about the gig economy aside (which are mixed—I see the benefits and the considerable downsides), DoorDash's Careers page hero is very, very red and legit hurts my eyes. Eh, It's Probably Fine Not yet rated DoorDashEh, It's Probably FineSupportLead / ManagerFull-timeArizonaCaliforniaNew York DoorDashEh, It's Probably FineSupportLead / ManagerFull-timeArizonaCaliforniaNew YorkUnited States$100k-$150kOpenRemoteSee listing 10 Mar 26
Technical Support Operations Manager OpenClosed I do like their focus on actually pitching themselves to candidates as a good place to work—that's refreshing, especially after the stinkers in BINGO and Seriously, Maybe Don't. Green Means Go Not yet rated RecurlyGreen Means GoTechnical & EngineeringLead / ManagerHybridFull-timeColoradoUnited States RecurlyGreen Means GoTechnical & EngineeringLead / ManagerHybridFull-timeColoradoUnited States$100k-$150kClosedSee listing 10 Mar 26
Associate Manager, Customer Experience OpenClosed Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page). BINGO Not yet rated RampBINGOExperienceLead / ManagerHybridFull-timeColoradoFlorida RampBINGOExperienceLead / ManagerHybridFull-timeColoradoFloridaNew YorkCaliforniaUnited States$100k-$150kOpenSee listing 10 Mar 26
Customer Support Manager - Flex OpenClosed You are an HR company. Why can't you define what a fast-paced environment means? I'd think you'd be better at this. Tread Carefully Not yet rated RipplingTread CarefullySupportLead / ManagerFull-timeUnited States$100k-$150kClosed RipplingTread CarefullySupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 03 Mar 26
Technical Support Team Lead OpenClosed Pitiful. I see they only care that you're eating at work. Go home to your family and be hungry, I guess. BINGO Not yet rated GrubhubBINGOSupportLead / ManagerFull-timeOnsiteColoradoUnited States GrubhubBINGOSupportLead / ManagerFull-timeOnsiteColoradoUnited States$50k-$100kClosedSee listing 03 Mar 26
Senior Manager, CX Strategy & Operations OpenClosed We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space. Seriously, Maybe Don't Not yet rated DandySeriously, Maybe Don'tExperienceOtherLead / ManagerFull-timeUnited States$150k-$200k DandySeriously, Maybe Don'tExperienceOtherLead / ManagerFull-timeUnited States$150k-$200kOpenRemoteSee listing 24 Feb 26
Manager, Customer Success Management OpenClosed Seems great. We get a little more information about the seniority of this role, so I don't really have any concerns about the responsibilities, and the pay seems great for the region. Green Means Go Not yet rated StripeGreen Means GoSuccessLead / ManagerFull-timeOnsiteUnited Kingdom$150k-$200k StripeGreen Means GoSuccessLead / ManagerFull-timeOnsiteUnited Kingdom$150k-$200kClosedSee listing 24 Feb 26
Global Support Manager OpenClosed Damn, I think this would be a high Eh, It's Probably Fine if it had salary transparency, but it doesn't. That's a big bummer, because I think there are a lot of positive cultural signals, and it would be a fun, meaty role for the right person. I reluctantly place this in Tread Carefully. Tread Carefully Not yet rated UnstructuredTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosed UnstructuredTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing 17 Feb 26
Manager, Customer Service (Canada) OpenClosed Whatever. You know what I'd say here if I weren't so goddamned tired. You know, from all the fucking capitalism. BINGO Not yet rated QuinceBINGOSupportLead / ManagerFull-timeOnsiteOntarioCanada QuinceBINGOSupportLead / ManagerFull-timeOnsiteOntarioCanada$100k-$150kClosedSee listing 10 Feb 26
Manager, Technical Support - Shifted Work Week OpenClosed The duties are well-articulated and reasonable for the role. I think it really is fine? And the requirements are all normal too, the benefits section actually contains benefits, and the salary is great at $115,000 - $143,000. Eh, It's Probably Fine Not yet rated PingEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosed PingEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 09 Feb 26
Customer Service Team Lead OpenClosed A fun environment in which you have to remain calm and positive in all situations? Sure, that checks out. Seriously, Maybe Don't Not yet rated PromenadeSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited StatesOpenGhost Job? PromenadeSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited StatesOpenGhost Job?Remote$0k-$50kSee listing 09 Feb 26
Social Media and Community Lead OpenClosed The new JD is much shorter (I've pasted it below, above the old one), but it has many of the same problems as the original. It should still be a more senior title, it still doesn't list any actual benefits, and there's still no salary transparency. In BINGO it remains! BINGO Not yet rated KreaBINGOLead / ManagerFull-timeCaliforniaUnited States"Competitive" comp not givenOpen KreaBINGOLead / ManagerFull-timeCaliforniaUnited States"Competitive" comp not givenOpenGhost Job?RemoteCommunitySee listing 09 Feb 26
Community Lead OpenClosed It's probably a little pathetic how easy it is to get me on your side as an AI company. Oh, you're doing the bare minimum? WOULD YOU LIKE A COOKIE? Eh, It's Probably Fine Not yet rated MoonvalleyEh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaUnited States$200k-$250k MoonvalleyEh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaUnited States$200k-$250kClosedCommunitySee listing 07 Apr 25
Lead Technical Support Engineer OpenClosed Honestly, this job description is pretty forgettable. It's not terrible, but it's not good either; candidates get very little information about the structure of the team they'd be leading, and the only hint at culture we get is a single bullet about the office being pet-friendly. Tread Carefully Not yet rated ConduktorTread CarefullyTechnical & EngineeringLead / ManagerFull-timeHybridUnited KingdomNo comp given ConduktorTread CarefullyTechnical & EngineeringLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedGhost Job?See listing 07 Apr 25
Support Operations Lead OpenClosed Blacklane's Careers page is pretty bare-bones, with very little actual useful information, not unlike this job description! BINGO Not yet rated BlacklaneBINGOSupportLead / ManagerFull-timeOnsiteFloridaUnited States BlacklaneBINGOSupportLead / ManagerFull-timeOnsiteFloridaUnited States"Competitive" comp not givenClosedSee listing 24 Mar 25
Staff Customer Support Team Manager OpenClosed For roles in companies like these, upsides for some can be downsides for others: they're often really old-school working environments that tend to favor stability over rapid innovation. You skip a lot of the startup bullshit, but obviously, Business Granddaddies come with their own kind of bullshit. Eh, It's Probably Fine Not yet rated GE VernovaEh, It's Probably FineSupportLead / ManagerFull-timeMassachusettsUnited StatesOntario GE VernovaEh, It's Probably FineSupportLead / ManagerFull-timeMassachusettsUnited StatesOntarioCanada$100k-$150kClosedRemoteSee listing 07 Oct 24
Customer Operations Lead OpenClosed This role will already be leading the whole Support function, that it's not already at least a manager-level role is, frankly, absurd. Seriously, Maybe Don't Not yet rated MotionSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited States$100k-$150kClosed MotionSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 23 Sep 24
Manager, Customer Success OpenClosed There are two different job titles in this job description, Manager, Customer Success and Customer Success Manager. Which one refers to this role specifically? Your guess is as good as mine. Tread Carefully Not yet rated SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridMissouriUnited States SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridMissouriUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24
Manager of Customer Success OpenClosed I get that these roles will have some overlap, and seniority may be the biggest differentiator, but I dunno. It strikes me as odd and makes me wonder if they are entirely sure about the team's structure. Tread Carefully Not yet rated SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridUnited Kingdom"Competitive" comp not given SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing 22 Sep 24
Customer Experience Team Lead OpenClosed While this feels like it could be a young company still trying to figure out its culture and hiring practices, there are still some red flags that are hard to ignore, so I think it still belongs in Tread Carefully. Tread Carefully Not yet rated WhatnotTread CarefullyExperienceLead / ManagerFull-timeOnsiteArizonaUnited States WhatnotTread CarefullyExperienceLead / ManagerFull-timeOnsiteArizonaUnited States$50k-$100kClosedSee listing 09 Sep 24
Senior Manager, Help Center OpenClosed Seems like an awesome role with equally awesome pay. Eh, It's Probably Fine Not yet rated CalendlyEh, It's Probably FineKnowledge & EducationLead / ManagerFull-timeUnited States$150k-$200kClosed CalendlyEh, It's Probably FineKnowledge & EducationLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 09 Sep 24
Manager, Customer Service OpenClosed I'm surprised that they provide a salary range for their frontline role but not for this manager role. The way the bullet is phrased makes me wonder if it's a genuine, accidental oversight, but regardless – the lack of salary transparency means this has to go into Tread Carefully. Tread Carefully Not yet rated 86 RepairsTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosed 86 RepairsTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 09 Sep 24
Customer Experience Lead OpenClosed Not much to say about this one except that I'm irritated this leadership role is salaried and more adequately compensated while the frontline roles are not. That's some bullshit, Ramp. Tread Carefully Not yet rated RampTread CarefullyExperienceLead / ManagerFull-timeFloridaNew YorkUnited States RampTread CarefullyExperienceLead / ManagerFull-timeFloridaNew YorkUnited States$50k-$100kClosedRemoteSee listing 09 Sep 24
Customer Experience Manager, Platinum Desk OpenClosed Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee. Tread Carefully Not yet rated RobinhoodTread CarefullyExperienceLead / ManagerFull-timeOnsiteColoradoIllinois RobinhoodTread CarefullyExperienceLead / ManagerFull-timeOnsiteColoradoIllinoisFloridaTexasUnited States$100k-$150kClosedSee listing 08 Sep 24
Manager of Elite Customer Experience OpenClosed This is the job description equivalent of that "This is fine" cartoon. BINGO Not yet rated FlexBINGOExperienceLead / ManagerFull-timeWorldwide"Competitive" comp not givenClosed FlexBINGOExperienceLead / ManagerFull-timeWorldwide"Competitive" comp not givenClosedGhost Job?RemoteSee listing 08 Sep 24
Manager of Technical Support OpenClosed It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind. Seriously, Maybe Don't Not yet rated SienaSeriously, Maybe Don'tTechnical & EngineeringLead / ManagerFull-timeTexasMassachusettsColorado SienaSeriously, Maybe Don'tTechnical & EngineeringLead / ManagerFull-timeTexasMassachusettsColoradoFloridaNew YorkOregonUnited StatesOntarioCanadaIrelandUnited KingdomPortugalEurope"Competitive" comp not givenClosedRemoteSee listing 31 Aug 24
Customer Success Operations Manager OpenClosed Assuming this isn't just for show and they really are rewarding existing employee work and loyalty, it seems like a green flag to me. Overall, this is a clear job description and I see nothing but positive culture signals, so I'm throwing this in Green Means Go! Green Means Go Not yet rated ClioGreen Means GoSuccessLead / ManagerFull-timeBritish ColumbiaAlbertaOntario ClioGreen Means GoSuccessLead / ManagerFull-timeBritish ColumbiaAlbertaOntarioCanadaUnited States$50k-$100kClosedRemoteSee listing 26 Aug 24
Senior Manager, Risk and Compliance Operations OpenClosed This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here. Eh, It's Probably Fine Not yet rated AirbnbEh, It's Probably FineOtherLead / ManagerFull-timeUnited States$200k-$250kClosed AirbnbEh, It's Probably FineOtherLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing 26 Aug 24
Lead Knowledge Strategist OpenClosed Would be in Eh, It's Probably Fine if not for the lack of salary transparency. It's your own fault, Airbnb. Tread Carefully Not yet rated AirbnbTread CarefullyKnowledge & EducationLead / ManagerFull-timeIrelandNo comp givenClosed AirbnbTread CarefullyKnowledge & EducationLead / ManagerFull-timeIrelandNo comp givenClosedRemoteSee listing 26 Aug 24
Senior Manager, Community Support PMO OpenClosed Looks like an interesting, meaty role, and I see no major flags. Pay is fantastic. Eh, It's Probably Fine Not yet rated AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited StatesClosedRemote AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited StatesClosedRemote$200k-$250kSee listing 26 Aug 24
Senior Program Manager, Community Support OpenClosed Love how these companies are independently committing to the theme this week. Eh, It's Probably Fine Not yet rated AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosed AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24
Player Support Lead OpenClosed The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate. Eh, It's Probably Fine Not yet rated NetflixEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaUnited States$150k-$200k NetflixEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24
Investigations & Response Manager, Customer Trust & Privacy OpenClosed Seems like a pretty straightforward role with no major flags. The salary is, of course, Netflix generous. Eh, It's Probably Fine Not yet rated NetflixEh, It's Probably FineLead / ManagerFull-timeCaliforniaUnited States$200k-$250kClosed NetflixEh, It's Probably FineLead / ManagerFull-timeCaliforniaUnited States$200k-$250kClosedRemoteTrust & SafetySee listing 26 Aug 24
Support Team Lead OpenClosed Overall, it's pretty clear they're looking for a discount manager, which is enough to put this in Tread Carefully. Tread Carefully Not yet rated Arbor EducationTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomClosed Arbor EducationTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomClosed$0k-$50kSee listing 25 Aug 24
Customer Experience & Service Transformation Management Manager OpenClosed This job seems fine if very, very corporate. Eh, It's Probably Fine Not yet rated AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginia AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosedSee listing 25 Aug 24
Senior Manager, Technical Customer Support OpenClosed These companies do know that no one's forcing them to build their cultures 20,000 leagues under the sea, right? Come out of the water. It's nicer up here. Tread Carefully Not yet rated ZuoraTread CarefullyTechnical & EngineeringLead / ManagerFull-timeAustralia"Competitive" comp not givenClosed ZuoraTread CarefullyTechnical & EngineeringLead / ManagerFull-timeAustralia"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24
Manager, Customer Onboarding OpenClosed Well, we're certainly building a narrative here, aren't we? Tread Carefully Not yet rated QualioTread CarefullySuccessLead / ManagerFull-timeUnited StatesCanada"Competitive" comp not given QualioTread CarefullySuccessLead / ManagerFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24
Customer Success Manager (B2B - Presales) OpenClosed This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes. Tread Carefully Not yet rated AlphaSenseTread CarefullySuccessLead / ManagerFull-timeHybridUnited KingdomNo comp given AlphaSenseTread CarefullySuccessLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 16 Aug 24
Product Specialist, Manager (Post Sales) OpenClosed I'm just a girl, standing in front of a faceless company, asking them to stop saying this ableist bullshit. Tread Carefully Not yet rated AlphaSenseTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomNo comp given AlphaSenseTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 16 Aug 24
Customer Support Manager OpenClosed I can tell you that I think they're asking too much from a Manager-level role, and I think the evolution in their Support approach is a bad signal for the function and the company's future. Tread Carefully. Tread Carefully Not yet rated VetcoveTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosed VetcoveTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedGhost Job?RemoteSee listing 15 Aug 24
Manager, Trust & Safety Complex Investigations OpenClosed Again, such efficiency at getting to BINGO! Also, after all those super-specific requirements, "must have ethics" is sincerely hilarious. BINGO Not yet rated TuroBINGOLead / ManagerFull-timeOnsiteArizonaUnited States$50k-$100k TuroBINGOLead / ManagerFull-timeOnsiteArizonaUnited States$50k-$100kClosedTrust & SafetySee listing 01 Jul 24
Trust & Safety Lead OpenClosed I know I sound like a broken record, but there's a misalignment between this role's duties and its title/seniority. Also, no salary transparency. Tread Carefully Not yet rated SnapTread CarefullyLead / ManagerFull-timeOnsiteUnited KingdomNo comp givenClosed SnapTread CarefullyLead / ManagerFull-timeOnsiteUnited KingdomNo comp givenClosedTrust & SafetySee listing 01 Jul 24
Senior Manager, Trust and Safety Operations (Americas) OpenClosed The salary is suspiciously wide, and, in my opinion, the low end is too low for a role this senior. Otherwise, it seems like a standard Trust & Safety Ops role. Eh, It's Probably Fine Not yet rated TwitchEh, It's Probably FineLead / ManagerFull-timeUnited States$150k-$200kClosedRemote TwitchEh, It's Probably FineLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteTrust & SafetySee listing 01 Jul 24
Sr. Policy Manager, Trust & Safety OpenClosed I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio). Tread Carefully Not yet rated Match GroupTread CarefullyLead / ManagerFull-timeHybridNew YorkUnited States$100k-$150k Match GroupTread CarefullyLead / ManagerFull-timeHybridNew YorkUnited States$100k-$150kClosedTrust & SafetySee listing 01 Jul 24
Trust & Safety Policy Manager OpenClosed I'm upgrading this to Tread Carefully based on their wisdom, but I'm still concerned that the junior title and experience requirements coupled with the pretty senior job duties is not a great mix for success. Tread Carefully Not yet rated TinderTread CarefullyLead / ManagerFull-timeHybridCaliforniaUnited States$100k-$150k TinderTread CarefullyLead / ManagerFull-timeHybridCaliforniaUnited States$100k-$150kClosedTrust & SafetySee listing 01 Jul 24