Tagged

Lead / Manager

Roles labeled as supervisor, lead, or manager, or that involve leading one or more individual contributors and being responsible for their professional development and work products.

110 entries

Enforcement Lead, Trust & Safety OpenClosed I continue to wish that Anthropic would address how they're mitigating the mental health risks of Trust & Safety work, and there are some minor flags ("fast-paced environment," hello darkness my old friend), but it's a solid Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Lead / Manager Full-time California United States $250k-$300k Closed Remote Eh, It's Probably FineLead / ManagerFull-timeCaliforniaUnited States$250k-$300kClosedRemoteTrust & SafetyAnthropicSee listing 01 Jul 24

Enterprise Customer Experience Manager OpenClosed When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).

Tread Carefully Not yet rated Vimeo Tread Carefully Experience Lead / Manager Full-time Onsite New York United States VimeoTread CarefullyExperienceLead / ManagerFull-timeOnsiteNew YorkUnited States$100k-$150kClosedSee listing 01 Jul 24

Manager, Trust and Safety OpenClosed Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.

Tread Carefully Not yet rated Patreon Tread Carefully Lead / Manager Full-time Hybrid California New York Texas PatreonTread CarefullyLead / ManagerFull-timeHybridCaliforniaNew YorkTexas$150k-$200kClosedTrust & SafetySee listing 01 Jul 24

Customer Experience Lead OpenClosed Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding!

Seriously, Maybe Don't Not yet rated Dutch Seriously, Maybe Don't Experience Lead / Manager Full-time Hybrid California United States DutchSeriously, Maybe Don'tExperienceLead / ManagerFull-timeHybridCaliforniaUnited StatesClosed$0k-$50kSee listing 01 Jul 24

Manager, Safety and Integrity Analysis OpenClosed Putting this in Eh, It's Probably Fine because the salary is quite wide and I'd like to see the title be a bit more senior given the required qualifications, but otherwise it's nice to see a T&S JD written with such obvious care and skill.

Eh, It's Probably Fine Not yet rated GitHub Eh, It's Probably Fine Lead / Manager Full-time United States $200k-$250k Closed Remote GitHubEh, It's Probably FineLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteTrust & SafetySee listing 01 Jul 24

Quality Assurance Program Lead, Trust & Safety Operations OpenClosed So this job closed and then re-opened at some point since early February. Which, uh, seems like not the greatest sign, you know?

Tread Carefully Not yet rated Roblox Tread Carefully Lead / Manager Full-time Onsite California United States $150k-$200k RobloxTread CarefullyLead / ManagerFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedTrust & SafetySee listing 30 Jun 24

Sr. Manager of Customer Support - SaaS Spend Management OpenClosed The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully.

Tread Carefully Not yet rated FinQuery Tread Carefully Support Lead / Manager Full-time United States No comp given Closed FinQueryTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing 09 Jun 24

Customer Support Manager (Hybrid) OpenClosed All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.

Tread Carefully Not yet rated Homebase Tread Carefully Support Lead / Manager Full-time Hybrid Colorado United States HomebaseTread CarefullySupportLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 09 Jun 24

Lead Support Engineer OpenClosed The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.

Tread Carefully Not yet rated Mavenir Tread Carefully Technical & Engineering Lead / Manager Full-time Onsite Texas United States MavenirTread CarefullyTechnical & EngineeringLead / ManagerFull-timeOnsiteTexasUnited States"Competitive" comp not givenClosedSee listing 08 Jun 24

Community Lead OpenClosed I am reading these job duties, and y'all, "you will sit at the intersection of product, marketing and customer support," my ass. This role is three whole jobs. Does no one else work at this company?

Seriously, Maybe Don't Not yet rated Seriously, Maybe Don't Lead / Manager Full-time New York Massachusetts United States $100k-$150k Closed Seriously, Maybe Don'tLead / ManagerFull-timeNew YorkMassachusettsUnited States$100k-$150kClosedRemoteCommunitySunoSee listing 03 Jun 24

Vet Clinic Implementation Manager OpenClosed Hey, this is exciting! I don't know if Vetcove read this Bad Job Bingo critique, but they've updated the title of this position to Vet Clinic Implementation Manager.

Tread Carefully Not yet rated Vetcove Tread Carefully Success Lead / Manager Full-time United States No comp given Closed VetcoveTread CarefullySuccessLead / ManagerFull-timeUnited StatesNo comp givenClosedGhost Job?RemoteSee listing 01 Jun 24

Client Support Lead OpenClosed Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)

BINGO Not yet rated Mindbloom BINGO Support Lead / Manager Full-time United States $100k-$150k Closed MindbloomBINGOSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 12 Mar 24

Team Lead, Customer Care OpenClosed This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.

Seriously, Maybe Don't Not yet rated CoreLogic Seriously, Maybe Don't Support Lead / Manager Full-time Onsite Texas Mississippi CoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50kSee listing 12 Mar 24

Support Operations Manager OpenClosed Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.

Seriously, Maybe Don't Not yet rated Apollo.io Seriously, Maybe Don't Support Lead / Manager Full-time United States "Competitive" comp not given Closed Apollo.ioSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Manager, Customer Success (East Coast) OpenClosed Other than the casual ableism, this is a straightforward management role with a good compensation package.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Success Lead / Manager Full-time Florida Maine Maryland GuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemoteSee listing 12 Mar 24

Manager, Owner and Partner Support OpenClosed The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.

BINGO Not yet rated ChargePoint BINGO Support Lead / Manager Full-time United States $50k-$100k Closed ChargePointBINGOSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 12 Mar 24

Psych Support Operations Manager OpenClosed The duties of the role and title are badly misaligned – this should be a Director-level role.

Tread Carefully Not yet rated Rula Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed RulaTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Senior Manager, Strategic Customer Success OpenClosed So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first?

Tread Carefully Not yet rated monday.com Tread Carefully Success Lead / Manager Full-time Hybrid New York United States monday.comTread CarefullySuccessLead / ManagerFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing 11 Mar 24

Customer Experience Team Lead OpenClosed Y'all know by now that it doesn't sit well with me when leadership roles are well-compensated and frontline roles are not.

Tread Carefully Not yet rated monday.com Tread Carefully Experience Lead / Manager Full-time Hybrid Colorado United States monday.comTread CarefullyExperienceLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 11 Mar 24

Senior Customer Service Representative OpenClosed Ah, so they want a discount manager. Cooooool.

BINGO Not yet rated Dispatch BINGO Support Lead / Manager Full-time United States $50k-$100k Closed DispatchBINGOSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 11 Mar 24

Manager of Customer Support OpenClosed Every time they talk about how fun they are, another venture capitalist gets a little red flag pocket square.

BINGO Not yet rated Homebot BINGO Support Lead / Manager Full-time Hybrid Colorado United States HomebotBINGOSupportLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 11 Mar 24

Technical Customer Support Manager OpenClosed This really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good.

Tread Carefully Not yet rated Peach Tread Carefully Technical & Engineering Lead / Manager Full-time United States $100k-$150k Closed PeachTread CarefullyTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 11 Mar 24

Senior Manager, Member Services and Customer Retention OpenClosed And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE.

Seriously, Maybe Don't Not yet rated Varsity Tutors Seriously, Maybe Don't Other Lead / Manager Full-time United States "Competitive" comp not given Closed Varsity TutorsSeriously, Maybe Don'tOtherLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 01 Mar 24

Senior Customer Experience Manager OpenClosed Alma's job descriptions are pretty consistently great.

Green Means Go Not yet rated Alma Green Means Go Experience Lead / Manager Full-time United States $100k-$150k Closed AlmaGreen Means GoExperienceLead / ManagerFull-timeUnited States$100k-$150kClosedSee listing 15 Feb 24

Senior Manager of Customer Support OpenClosed Given the listed duties and that this position reports to the VP of Operations and will collaborate closely with senior leadership, it really needs to be more senior than a Senior Manager (I'm thinking at least a Director of Support, if not Head of).

Eh, It's Probably Fine Not yet rated AllTrails Eh, It's Probably Fine Support Lead / Manager California United States $100k-$150k Closed AllTrailsEh, It's Probably FineSupportLead / ManagerCaliforniaUnited States$100k-$150kClosedRemoteSee listing 15 Feb 24

Customer Support Lead OpenClosed There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.

BINGO Not yet rated Pulley BINGO Support Lead / Manager Full-time United States Canada No comp given PulleyBINGOSupportLead / ManagerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 14 Feb 24

Customer Service Representative Supervisor OpenClosed Oof, let this be a lesson to me not to finalize my notes before I look at everything. The job description is harmless enough, but the real hints at culture and work environment are in the job application.

BINGO Not yet rated Acentra Health BINGO Support Lead / Manager Full-time United States Closed $0k-$50k Acentra HealthBINGOSupportLead / ManagerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 14 Feb 24

Customer Care Manager OpenClosed This seems okay? They're honest about the fact the company's experimenting with what works and what doesn't, which I appreciate, and the pay is pretty good for a non-technical, actually mid-level manager role.

Eh, It's Probably Fine Not yet rated Sundays for Dogs Eh, It's Probably Fine Support Lead / Manager Full-time United States $50k-$100k Closed Sundays for DogsEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 14 Feb 24

Customer Trust Manager - Complaints OpenClosed I can't decide if quoting Albert Einstein in a job description is cute or weird. I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week!

Green Means Go Not yet rated Mercury Green Means Go Other Lead / Manager Full-time California Oregon New York MercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemoteSee listing 14 Feb 24

Sr. Customer Experience (CX) Operations Manager OpenClosed You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.

BINGO Not yet rated PandaDoc BINGO Experience Lead / Manager Full-time United States "Competitive" comp not given Closed PandaDocBINGOExperienceLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 05 Feb 24

Trust and Safety Enforcement Lead OpenClosed I always want to call attention to the fact that companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Lead / Manager Full-time Hybrid California New York United States $250k-$300k Eh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaNew YorkUnited States$250k-$300kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Trust and Safety Responsible Deployment Policy Lead OpenClosed Same note as with the other T&S Lead role: companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Lead / Manager Full-time Hybrid California United States $250k-$300k Closed Eh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaUnited States$250k-$300kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Senior Community Manager OpenClosed I know this title is Senior Community Manager, but given the duties of the role I'd expect it to be Head / Director of Community (unusually, though, the compensation is pretty spot on even if the title isn't).

Eh, It's Probably Fine Not yet rated Second Dinner Eh, It's Probably Fine Lead / Manager Full-time United States $150k-$200k Closed Remote Second DinnerEh, It's Probably FineLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteCommunitySee listing 03 Feb 24

Senior Manager, Moderation Operations, Trust & Safety OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.

Tread Carefully Not yet rated Roblox Tread Carefully Lead / Manager Full-time Onsite California United States $200k-$250k RobloxTread CarefullyLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedTrust & SafetySee listing 03 Feb 24

Knowledge Management Lead, Trust & Safety Operations OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.

Tread Carefully Not yet rated Roblox Tread Carefully Knowledge & Education Lead / Manager Full-time Onsite California United States RobloxTread CarefullyKnowledge & EducationLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedSee listing 03 Feb 24

Manager, Trust and Safety OpenClosed My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products.

Seriously, Maybe Don't Not yet rated Scale Seriously, Maybe Don't Lead / Manager Full-time Onsite California Washington New York ScaleSeriously, Maybe Don'tLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedTrust & SafetySee listing 02 Feb 24

Customer Support Manager OpenClosed They repeat "dynamic environment" a lot. There are several other Success and Support roles open and the ones I've seen are pretty fair compensation-wise, so worth a look if working in a "fast moving dynamic environment" doesn't phase you.

Tread Carefully Not yet rated ParentSquare Tread Carefully Support Lead / Manager Full-time California United States $50k-$100k ParentSquareTread CarefullySupportLead / ManagerFull-timeCaliforniaUnited States$50k-$100kClosedRemoteSee listing 29 Jan 24

Manager of Customer Support OpenClosed The application requires you to create an account with Dayforce, which seems like an even more corporate Workday, which I honestly didn't think was possible.

Tread Carefully Not yet rated Onit Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed OnitTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Supervisor, Technical Support OpenClosed This is another wide salary range, but seeing as they're open to folks who are newer as managers, I actually think it's a good thing.

Eh, It's Probably Fine Not yet rated Samsara Eh, It's Probably Fine Technical & Engineering Lead / Manager Full-time United States $50k-$100k Closed SamsaraEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 29 Jan 24

Supervisor, Customer Success OpenClosed Basically a can of Chock Full O' Nopes.

BINGO Not yet rated SOCi BINGO Success Lead / Manager Full-time United States No comp given Closed SOCiBINGOSuccessLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing 29 Jan 24

Senior Manager, Premium Support OpenClosed

Tread Carefully Not yet rated GitHub Tread Carefully Support Lead / Manager Full-time Australia No comp given Closed GitHubTread CarefullySupportLead / ManagerFull-timeAustraliaNo comp givenClosedRemoteSee listing 29 Jan 24

Patient Access Programs Supervisor OpenClosed

BINGO Not yet rated SmithRx BINGO Other Lead / Manager Full-time Onsite Texas United States SmithRxBINGOOtherLead / ManagerFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 29 Jan 24

Senior Manager, Customer Success Management OpenClosed Suspiciously wide salary range.

Eh, It's Probably Fine Not yet rated GitHub Eh, It's Probably Fine Success Lead / Manager Full-time United States $150k-$200k Closed GitHubEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 29 Jan 24

Manager, Customer Success Systems OpenClosed

Eh, It's Probably Fine Not yet rated Samsara Eh, It's Probably Fine Success Lead / Manager Full-time United States $200k-$250k Closed SamsaraEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing 29 Jan 24

Manager, Technical Support OpenClosed

Eh, It's Probably Fine Not yet rated Conversica Eh, It's Probably Fine Technical & Engineering Lead / Manager Full-time United States $100k-$150k Closed ConversicaEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 29 Jan 24

Senior Manager, Customer Strategy OpenClosed

Eh, It's Probably Fine Not yet rated League Eh, It's Probably Fine Other Lead / Manager Full-time Onsite Illinois United States LeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing 21 Jan 24

Customer Support Operations Manager OpenClosed

Tread Carefully Not yet rated Empower Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed EmpowerTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 21 Jan 24

Internal Support Strategy & Operations, Senior Manager OpenClosed Support seems to report to Sales, which makes me twitch.

Eh, It's Probably Fine Not yet rated Okta Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed OktaEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 19 Jan 24

Manager, Product Support OpenClosed I'm curious as to why this isn't a Director or Head of-level role when the description says that "Petvisor is the holding company for several subsidiaries [...] This is an exciting employment opportunity with responsibilities spanning the portfolio of companies."

Tread Carefully Not yet rated PetDesk Tread Carefully Support Lead / Manager Full-time United States $50k-$100k Closed PetDeskTread CarefullySupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 19 Jan 24

Customer Experience Manager OpenClosed Title/seniority are misaligned with the responsibilities of the role. Lots of flags in the "Who you are" section which makes me think this role would not be well supported.

BINGO Not yet rated Pindrop BINGO Experience Lead / Manager Full-time United States "Competitive" comp not given Closed PindropBINGOExperienceLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 19 Jan 24