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Other

Roles related to customer experience but that don't easily fall into one of the other CX categories, such as IT, UX, product, marketing, or content roles.

27 entries

Customer Operations OpenClosed Hey, so -- remember that saxophone I mentioned earlier? It's getting louder.

Seriously, Maybe Don't Not yet rated Lassie Seriously, Maybe Don't Other Early Career Onsite Full-time United States California LassieSeriously, Maybe Don'tOtherEarly CareerOnsiteFull-timeUnited StatesCaliforniaNo comp givenOpenSee listing 16 Jun 26

Customer Operations Manager OpenClosed It seems like a neat role, and the pay and benefits are appropriate (and no mention of attention to detail). Solid Eh, It's Probably Fine!

Eh, It's Probably Fine Not yet rated Sona Eh, It's Probably Fine Other Lead / Manager Hybrid Full-time United Kingdom $50k-$100k SonaEh, It's Probably FineOtherLead / ManagerHybridFull-timeUnited Kingdom$50k-$100kClosedSee listing 06 Apr 26

Founding Ops OpenClosed I can literally go on any website right now and find someone's dumb opinion. You're reading my dumb opinion right now. Why are we doing this.

Seriously, Maybe Don't Not yet rated Terac Seriously, Maybe Don't Other Senior Onsite Full-time California United States TeracSeriously, Maybe Don'tOtherSeniorOnsiteFull-timeCaliforniaUnited StatesNo comp givenOpenSee listing 10 Mar 26

Senior Manager, CX Strategy & Operations OpenClosed We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space.

Seriously, Maybe Don't Not yet rated Dandy Seriously, Maybe Don't Experience Other Lead / Manager Full-time United States $150k-$200k DandySeriously, Maybe Don'tExperienceOtherLead / ManagerFull-timeUnited States$150k-$200kOpenRemoteSee listing 24 Feb 26

Director, Customer Service and Operations OpenClosed I mean, the comp is $140,000-$180,000, but that doesn't seem nearly enough for a role that's running CS, Ops, IT, HR, and maybe also the rest of the company?

BINGO Not yet rated Pie BINGO Support Other Head of / Director Full-time United States $150k-$200k PieBINGOSupportOtherHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 09 Feb 26

Customer-Facing Project Manager OpenClosed The biggest problems are 1) they fall into the "it's a benefit to work here!" trap, and 2) they claim a competitive compensation package without actually sharing what the comp is. The latter, of course, means that this is a Tread Carefully job.

Tread Carefully Not yet rated Gable Tread Carefully Other Senior Full-time Hybrid Washington United States GableTread CarefullyOtherSeniorFull-timeHybridWashingtonUnited States"Competitive" comp not givenClosedSee listing 07 Apr 25

Customer Onboarding Specialist OpenClosed Y'all, I've said what the actual fuck so many times with this JD it's lost all meaning. I don't even know what to say, except that I don't think our existing ratings quite cover this one, so I had to create a special one: Possibly Psychotic. Not yet rated JobNimbus Possibly Psychotic Other Early Career Full-time Onsite Utah United States JobNimbusPossibly PsychoticOtherEarly CareerFull-timeOnsiteUtahUnited StatesI DON'T EVEN THINK THEY KNOWClosedSee listing 07 Apr 25

CX Systems Administrator III OpenClosed Seems like an interesting role that doesn't come up often. We have the usual suspects ("fast-paced, dynamic environment," hello darkness, my old friend), but otherwise, nothing especially worrisome.

Eh, It's Probably Fine Not yet rated Calendly Eh, It's Probably Fine Other Senior Full-time United States $100k-$150k Closed CalendlyEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 09 Sep 24

Senior Manager, Risk and Compliance Operations OpenClosed This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here.

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Other Lead / Manager Full-time United States $200k-$250k Closed AirbnbEh, It's Probably FineOtherLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing 26 Aug 24

Helpdesk Analyst OpenClosed Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.

Eh, It's Probably Fine Not yet rated ACLU Eh, It's Probably Fine Other Mid-level Full-time Onsite California United States ACLUEh, It's Probably FineOtherMid-levelFull-timeOnsiteCaliforniaUnited States$50k-$100kClosedSee listing 01 Jul 24

Senior Technical Support Specialist OpenClosed This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role.

Tread Carefully Not yet rated Wayspring Tread Carefully Other Senior Full-time Onsite Tennessee United States WayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited StatesNo comp givenClosedSee listing 08 Jun 24

Sr. Executive Assistant - CCO OpenClosed Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.

Eh, It's Probably Fine Not yet rated Okta Eh, It's Probably Fine Other Senior Full-time United States $100k-$150k Closed OktaEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 11 Mar 24

Sr. Director, Chief of Staff to CCO OpenClosed I'm posting this here because 1) A CX professional would absolutely kill it in this role, and 2) GET THAT MONEY.

Eh, It's Probably Fine Not yet rated Okta Eh, It's Probably Fine Other Head of / Director Full-time United States Closed $300k+ OktaEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesClosed$300k+RemoteSee listing 11 Mar 24

Senior Consultant OpenClosed Holy shit, SO MANY RED FLAGS, SO FAST. This is the most unhinged job description I've ever reviewed.

Seriously, Maybe Don't Not yet rated Trilogy Seriously, Maybe Don't Other Senior Full-time Worldwide $150k-$200k Closed TrilogySeriously, Maybe Don'tOtherSeniorFull-timeWorldwide$150k-$200kClosedRemoteSee listing 01 Mar 24

Senior Manager, Member Services and Customer Retention OpenClosed And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE.

Seriously, Maybe Don't Not yet rated Varsity Tutors Seriously, Maybe Don't Other Lead / Manager Full-time United States "Competitive" comp not given Closed Varsity TutorsSeriously, Maybe Don'tOtherLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 01 Mar 24

Head of Business Operations OpenClosed Do not do a shot every time you read the words "competent" or "competence." You will die of alcohol poisoning.

Tread Carefully Not yet rated Teal Platforms Tread Carefully Other Head of / Director Full-time United States Canada $150k-$200k Teal PlatformsTread CarefullyOtherHead of / DirectorFull-timeUnited StatesCanada$150k-$200kClosedRemoteSee listing 29 Feb 24

Customer Trust Manager - Complaints OpenClosed I can't decide if quoting Albert Einstein in a job description is cute or weird. I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week!

Green Means Go Not yet rated Mercury Green Means Go Other Lead / Manager Full-time California Oregon New York MercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemoteSee listing 14 Feb 24

Privacy Operations Specialist OpenClosed The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from?

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Other Mid-level Full-time Hybrid California United States $100k-$150k Eh, It's Probably FineOtherMid-levelFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropicSee listing 04 Feb 24

Quality Assurance CX Specialist OpenClosed Still no mention of benefits, still probably only offering $65k for an on-site non-entry level role in NYC.

Seriously, Maybe Don't Not yet rated Bilt Rewards Seriously, Maybe Don't Other Mid-level Full-time Onsite New York $50k-$100k Bilt RewardsSeriously, Maybe Don'tOtherMid-levelFull-timeOnsiteNew York$50k-$100kClosedSee listing 29 Jan 24

Patient Access Programs Operations Specialist OpenClosed What is with all the "Poorly-edited job description requires attention to detail" winners lately?

BINGO Not yet rated SmithRx BINGO Other Early Career Full-time Onsite Texas Utah SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing 29 Jan 24

Patient Access Programs Operations Analyst OpenClosed After the first two poorly-edited job descriptions, it's just funny now.

BINGO Not yet rated SmithRx BINGO Other Early Career Full-time Onsite Texas Utah SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing 29 Jan 24

Patient Access Programs Supervisor OpenClosed

BINGO Not yet rated SmithRx BINGO Other Lead / Manager Full-time Onsite Texas United States SmithRxBINGOOtherLead / ManagerFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 29 Jan 24

Senior Manager, Customer Strategy OpenClosed

Eh, It's Probably Fine Not yet rated League Eh, It's Probably Fine Other Lead / Manager Full-time Onsite Illinois United States LeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing 21 Jan 24

Principal, Customer Strategy OpenClosed Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process).

Eh, It's Probably Fine Not yet rated League Eh, It's Probably Fine Other Senior Full-time United States $150k-$200k Closed LeagueEh, It's Probably FineOtherSeniorFull-timeUnited States$150k-$200kClosedRemoteSee listing 21 Jan 24

Pricing Actuary OpenClosed This job was so close to making it in Green Means Go! Unfortunately, they listed "competitive" comp without actually giving a number, so it missed out. Sad.

Eh, It's Probably Fine Not yet rated hyperexponential Eh, It's Probably Fine Other Mid-level Full-time Hybrid United Kingdom "Competitive" comp not given hyperexponentialEh, It's Probably FineOtherMid-levelFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing 19 Jan 24

Senior Manager, BPO Strategy & Operations OpenClosed Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC.

Tread Carefully Not yet rated MoneyLion Tread Carefully Other Senior Full-time Onsite New York $100k-$150k MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosedSee listing 16 Jan 24

Head of KYC OpenClosed

Eh, It's Probably Fine Not yet rated Mercury Eh, It's Probably Fine Other Head of / Director Full-time United States Canada $250k-$300k MercuryEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesCanada$250k-$300kClosedSee listing 16 Jan 24