Customer Operations
Seriously, Maybe Don't
Not yet rated
Location: San Francisco
Lassie | comp not given
Steph's Notes:
Hey, so -- remember that saxophone I mentioned earlier? It's getting louder.
Lassie is just one big neon DANGER sign flickering ominously. It's AI payment software for doctors' offices, and there is a very brief website that says things like, "We can share security details during the demo" in response to minor questions like "Is Lassie secure?"
We’re pushing the boundary on autonomous systems
STOP IT. LEAVE THE BOUNDARY ALONE.
It also happens to have the dubious honor of being the shortest JD I've ever rated. It is so short, in fact, that I can post the whole thing here:
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious.
Their team is flat. Probably not like a pancake, which is what I imagined when I read that. More like flat as in "the energy we put into writing this job listing."
We value craft, intellectual rigor, and direct communication.
Boy, it sure is getting loud in here.
About the role - Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.
I'm guessing you have to make the first workflows feel excellent because there's not much going on beyond that.
What you'll do: Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly. Coordinate system access, workflow setup, customer communication, and the operational details required to launch. Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools.
Love that everything revolves around launch. Not suspicious at all!
Joining us - To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.
Because mutual excitement is famously fair and measurable! Really demonstrates that intellectual rigor they've got going on.
Anyway! That's it. That's the whole thi- oh, wait, sorry, gotta speak up over that music: THAT'S THE WHOLE THING. MAYBE WE SHOULD PASS ON THIS AND GET SOME EARPLUGS, HUH?
Original Job Description: Customer Operations
Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.
About the role
Customer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.
What you'll do
- Own implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly
- Coordinate system access, workflow setup, customer communication, and the operational details required to launch
- Spot patterns in customer issues and turn them into better processes, product improvements, and internal tools
Joining us
To start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.
Worked here?
I rated the posting. You might know the place. Anything you can add about what the job is actually like is worth more than my read of the job description — that's the whole reason this box is here.
Before you post
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One ask on how you write it: stick to what happened to you. My manager told me the on-call rota was optional lands harder than this company lies to candidates — and it's a lot harder to argue with.