Tagged

Head of / Director

Roles labeled as Head or Director of a CX function, or that involve being responsible for the business outcomes of an entire CX function, department, or division (regardless of size).

81 entries

Head of Customer Experience OpenClosed You know that TikTok meme, the one where someone is doing something stupid and the saxophone just keeps getting louder? That is basically my entire career doing Bad Job Bingo on AI jobs.

BINGO Not yet rated TensorWave BINGO Success Head of / Director Onsite Full-time United States Nevada TensorWaveBINGOSuccessHead of / DirectorOnsiteFull-timeUnited StatesNevadaNo comp givenOpenSee listing 16 Jun 26

Director, Customer Operations OpenClosed Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Tread Carefully Not yet rated Scribd, Inc.Tread Carefully Support Head of / Director Full-time Arizona California Colorado Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$150k-$200kOpenSee listing 18 Mar 26

Community Manager OpenClosed I'm going to say Tread Carefully for this one, balancing a mostly normal JD with my concerns about company culture.

BINGO Not yet rated Wiz BINGO Support Head of / Director Full-time United States $100k-$150k Closed WizBINGOSupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 17 Mar 26

Director, Critical Accounts Support OpenClosed Either something is in the water all of these companies are drinking, or they're all using AI to write these JDs. Are they just not reading what's been written at all? For fuck's sake.

BINGO Not yet rated Wiz BINGO Support Head of / Director Full-time United States $200k-$250k Closed WizBINGOSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing 16 Mar 26

Director of Product Support (Healthcare Technology) OpenClosed Overall, I don't think the company presents itself well, and I have concerns about what this role is expected to do. I don't think we've quite hit Seriously, Maybe Don't, but it's definitely a BINGO.

BINGO Not yet rated DispatchHealth BINGO Support Head of / Director Full-time United States $150k-$200k Open DispatchHealthBINGOSupportHead of / DirectorFull-timeUnited States$150k-$200kOpenRemoteSee listing 16 Mar 26

Director, Customer Support OpenClosed Support cannot fix your organization. This has "massive and ongoing failures of leadership" written all over it.

Seriously, Maybe Don't Not yet rated Henry Schein One Seriously, Maybe Don't Support Head of / Director Full-time United States $150k-$200k Open Henry Schein OneSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$150k-$200kOpenRemoteSee listing 15 Mar 26

Head of Global Support OpenClosed Brace yourself for an in-depth analysis of Ashby's Careers and Culture materials; I wouldn't normally do this, but considering it's hiring software, it feels appropriate.

Eh, It's Probably Fine Not yet rated Ashby Eh, It's Probably Fine Support Head of / Director Full-time United States Canada $200k-$250k AshbyEh, It's Probably FineSupportHead of / DirectorFull-timeUnited StatesCanada$200k-$250kOpenRemoteSee listing 15 Mar 26

Director of Customer Operations (Data Center) OpenClosed Hmm, I have a feeling that going from the Twilio job to this one will be a big leap. Or maybe more like a sharp drop.

BINGO Not yet rated Riot Platforms BINGO Experience Head of / Director Onsite Full-time Travel Required Colorado Riot PlatformsBINGOExperienceHead of / DirectorOnsiteFull-timeTravel RequiredColoradoUnited States$150k-$200kOpenSee listing 15 Mar 26

Global Operations Director, Safety and Support OpenClosed I know, there's someone out there who loves this kind of thing. But I can't help but read that as, "we have no idea what it takes to actually run Support or Trust & Safety in this space and therefore we have unrealistic expectations for this role and have no idea how to meaningfully support it."

Seriously, Maybe Don't Not yet rated Tea Seriously, Maybe Don't Support Head of / Director Full-time California United States $150k-$200k TeaSeriously, Maybe Don'tSupportHead of / DirectorFull-timeCaliforniaUnited States$150k-$200kOpenRemoteTrust & SafetySee listing 03 Mar 26

Director, Customer Support OpenClosed Having said all that, this role's responsibilities are well-scoped and make sense for a Director role, as do the requirements, which distinguish it well enough from the VP position. If it weren't for the lack of salary transparency, this would still go in Eh, It's Probably Fine, but alas.

Tread Carefully Not yet rated Orderful Tread Carefully Support Head of / Director Full-time United States Canada No comp given OrderfulTread CarefullySupportHead of / DirectorFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 17 Feb 26

Director, Customer Service and Operations OpenClosed I mean, the comp is $140,000-$180,000, but that doesn't seem nearly enough for a role that's running CS, Ops, IT, HR, and maybe also the rest of the company?

BINGO Not yet rated Pie BINGO Support Other Head of / Director Full-time United States $150k-$200k PieBINGOSupportOtherHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 09 Feb 26

Director of Technical Solutions OpenClosed I'm putting this in BINGO purely for how insufferable this company sounds.

BINGO Not yet rated Cresta BINGO Technical & Engineering Head of / Director Full-time United States No comp given Closed CrestaBINGOTechnical & EngineeringHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 07 Apr 25

Director of Customer Education OpenClosed I'm glad that my anxiety was proven unnecessary – this sounds like a great job with great pay and benefits. It's not so outstanding that I feel comfortable giving it a Green Means Go, but it's a high Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated SimplePractice Eh, It's Probably Fine Knowledge & Education Head of / Director Full-time California United States $150k-$200k SimplePracticeEh, It's Probably FineKnowledge & EducationHead of / DirectorFull-timeCaliforniaUnited States$150k-$200kClosedRemoteSee listing 31 Mar 25

Director of Customer Support OpenClosed This sounds like a really interesting role with an earnest company, with some neat travel opportunities thrown in. However, since I'm still unsure of what I think about the recruitment video and there's no salary transparency, I'm going to put this in a very tentative Tread Carefully.

Tread Carefully Not yet rated Moniepoint Tread Carefully Support Head of / Director Full-time Hybrid United Kingdom "Competitive" comp not given MoniepointTread CarefullySupportHead of / DirectorFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing 23 Mar 25

Head of Global Support OpenClosed I'm sorry, the fuck? You want this role to build out its own completely separate product development function to fix a product so seemingly broken that even the Engineering, Product, and Design teams don't want to deal with it anymore? ARE YOU KIDDING ME

Seriously, Maybe Don't Not yet rated Zip Seriously, Maybe Don't Support Head of / Director Hybrid Full-time California United States ZipSeriously, Maybe Don'tSupportHead of / DirectorHybridFull-timeCaliforniaUnited States$150k-$200kClosedSee listing 23 Mar 25

Customer Success Operations Manager OpenClosed Ding ding ding, we have a (BINGO) winner.

BINGO Not yet rated CoreWeave BINGO Success Head of / Director Full-time New Jersey New York United States CoreWeaveBINGOSuccessHead of / DirectorFull-timeNew JerseyNew YorkUnited States$100k-$150kClosedRemoteSee listing 21 Oct 24

Global Head of Partner Support, Google Cloud OpenClosed This whole JD is a sloppy mess, but hey, at least the pay's good?

Tread Carefully Not yet rated Google Tread Carefully Support Head of / Director Full-time Onsite Texas Georgia GoogleTread CarefullySupportHead of / DirectorFull-timeOnsiteTexasGeorgiaColoradoIllinoisFloridaUnited States$200k-$250kClosedSee listing 07 Oct 24

Head of Technical Support OpenClosed Friends. You're in sales. You know pretty words like "competitive," "generous," and "comprehensive" mean nothing unless there's data to back them up. What are the numbers? Tell me the numbers!

Tread Carefully Not yet rated Nooks Tread Carefully Technical & Engineering Head of / Director Full-time United States "Competitive" comp not given Closed NooksTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 07 Oct 24

Sr Director, Customer Experience OpenClosed It is so infuriating when companies want the credit of giving a salary without actually giving the salary, which is such utter bullshit, especially from a company with stated values of "Trustworthiness" and "Accountability."

Tread Carefully Not yet rated Stride Tread Carefully Experience Head of / Director Full-time Virginia United States $100k-$150k StrideTread CarefullyExperienceHead of / DirectorFull-timeVirginiaUnited States$100k-$150kClosedRemoteSee listing 23 Sep 24

Director Of Customer Success OpenClosed Okay, so look. This could just be me. I am highly suspicious and cynical, I fully own that. But everything in this job description just comes across as slightly off. Just, like, this side of reasonable.

BINGO Not yet rated Virtuous BINGO Success Head of / Director Full-time Hybrid Arizona United States VirtuousBINGOSuccessHead of / DirectorFull-timeHybridArizonaUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24

Director of Customer Success OpenClosed Hoo boy. Why does this read to me as "We will give you no resources, we will change the parameters of success constantly, and we will offer little to no support toward meeting your strategic goals. Good luck!"

BINGO Not yet rated SafetyCulture BINGO Success Head of / Director Full-time Hybrid United Kingdom "Competitive" comp not given SafetyCultureBINGOSuccessHead of / DirectorFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedGhost Job?See listing 22 Sep 24

Head of Customer Support OpenClosed Oh wow, how unique brightwheel is! Because most startups move like molasses and expect their people to come in and fail immediately and repeatedly.

Seriously, Maybe Don't Not yet rated brightwheel Seriously, Maybe Don't Support Head of / Director Full-time United States $150k-$200k Closed brightwheelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Sep 24

Head of Customer Success OpenClosed Nope, that's...that's the salary. That's the real salary in reality.

Seriously, Maybe Don't Not yet rated AltScore Seriously, Maybe Don't Success Head of / Director Full-time Argentina Brazil Chile AltScoreSeriously, Maybe Don'tSuccessHead of / DirectorFull-timeArgentinaBrazilChileEcuadorMexicoUnited States$50k-$100kClosedRemoteSee listing 16 Sep 24

Founding Support Engineer OpenClosed This is essentially a Director role with engineer duties, and right now, the salary is only compensating for one of those things.

Tread Carefully Not yet rated Mintlify By The Audience Tread Carefully Technical & Engineering Head of / Director Full-time Onsite California MintlifyBy The AudienceTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeOnsiteCaliforniaUnited States$100k-$150kClosedSee listing 15 Sep 24

Director, Support OpenClosed It seems like a pretty straightforward Director role, but this is one of those times where playing Bad Job Bingo is more an art than a science because I'm getting a weird vibe from this job description.

Tread Carefully Not yet rated Instinct Science Tread Carefully Support Head of / Director Full-time United States $100k-$150k Closed Instinct ScienceTread CarefullySupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 09 Sep 24

Director of Support OpenClosed Not provide fast responses and resolutions or excellent customer service, but fast TIMES and SCORES. Goddamn.

Seriously, Maybe Don't Not yet rated Level Seriously, Maybe Don't Support Head of / Director Full-time IT IS A MYSTERY Travel Required No comp given LevelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeIT IS A MYSTERYTravel RequiredNo comp givenClosedRemoteSee listing 09 Sep 24

Director, Healthcare Support & Operations OpenClosed Maybe it's just me, but it feels like they're asking this Director position to do a lot. It almost reads as if they asked ChatGPT for a Director of Support & Ops job description and then didn't whittle it down at all to fit this specific role.

Tread Carefully Not yet rated Ōura Tread Carefully Support Head of / Director Full-time California United States Travel Required ŌuraTread CarefullySupportHead of / DirectorFull-timeCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosedRemoteSee listing 08 Sep 24

Director, Customer Experience OpenClosed Y'all, the noise I made when I saw "CX Director, MeUndies" in the #jobs channel in ElevateCX. WOOOOOOOOOO. Okay, for real. I can do this. I am a serious professional.

Tread Carefully Not yet rated MeUndies Tread Carefully Experience Head of / Director Full-time Onsite California United States MeUndiesTread CarefullyExperienceHead of / DirectorFull-timeOnsiteCaliforniaUnited States$100k-$150kClosedSee listing 08 Sep 24

Senior Director, Customer Support OpenClosed Overall, while I don't think there are any major flags, the USD salary range is a little low for a Senior Director role of this type, so I'm going to put it in Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Clio Eh, It's Probably Fine Support Head of / Director Full-time United States $150k-$200k Closed ClioEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Director, Global Customer Support OpenClosed Seems fine. Sounds like a very call center-y, corporate role, which is fine if that's your thing. Benefits seem good, pay range is good (if broad).

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Support Head of / Director Full-time Maryland $200k-$250k Closed Oracle Eh, It's Probably FineSupportHead of / DirectorFull-timeMaryland$200k-$250kClosedOracleSee listing 25 Aug 24

Director of Support OpenClosed I don't think they really know why they're hiring a Director of Support, which will likely make actually working in this role unpleasant, to say the least.

Seriously, Maybe Don't Not yet rated PeopleGrove Seriously, Maybe Don't Support Head of / Director Full-time Virginia United States No comp given PeopleGroveSeriously, Maybe Don'tSupportHead of / DirectorFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24

Director of Customer Success OpenClosed I think it would probably be fine, except there's no salary transparency, so into Tread Carefully it goes. Womp Womp.

Tread Carefully Not yet rated Handle Tread Carefully Success Head of / Director Full-time United States No comp given Closed HandleTread CarefullySuccessHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24

Director, Customer Success OpenClosed Man, I really want to put this in Eh, It's Probably Fine, but alas, they claim a competitive salary without then sharing the salary. So – well, you know how this ends.

Tread Carefully Not yet rated Qualio Tread Carefully Success Head of / Director Full-time United States Canada "Competitive" comp not given QualioTread CarefullySuccessHead of / DirectorFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

Director, Support Operations OpenClosed If you've been taking a shot every time they exclaim you should be energized by something, you are already drunk and we haven't even gotten out of the introduction.

BINGO Not yet rated Quince BINGO Support Head of / Director Full-time United States No comp given Closed QuinceBINGOSupportHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jul 24

Director, Trust & Safety OpenClosed They mention that this role has global responsibilities a few times, and as much as I appreciate the close relationship with Support, considering the scale of the work, I think this should really be a VP-level title.

Eh, It's Probably Fine Not yet rated Vimeo Eh, It's Probably Fine Head of / Director Full-time New York United States $150k-$200k Closed VimeoEh, It's Probably FineHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteTrust & SafetySee listing 01 Jul 24

Director, Customer Support OpenClosed How good are you at plastering on a smile while a middle-aged white dude is screaming at you?

Seriously, Maybe Don't Not yet rated Reveleer Seriously, Maybe Don't Support Head of / Director Full-time United States $100k-$150k Closed ReveleerSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 09 Jun 24

Head of Customer Experience OpenClosed The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.

Tread Carefully Not yet rated Passport Shipping Tread Carefully Experience Head of / Director Full-time United States Canada $100k-$150k Passport ShippingTread CarefullyExperienceHead of / DirectorFull-timeUnited StatesCanada$100k-$150kClosedRemoteSee listing 09 Jun 24

Director, Client Success OpenClosed The company sounds fine and they have a solid Careers page. However, based on the job description, it's not totally clear why this is a Director-level role, and some of the job duties don't fit with a Success role.

Tread Carefully Not yet rated Atropos Health Tread Carefully Success Head of / Director Full-time United States $150k-$200k Closed Atropos HealthTread CarefullySuccessHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 08 Jun 24

Director, Enterprise Digital Support OpenClosed It's a call center director position at a corporate giant, so, you know. Do with that what you will.

Eh, It's Probably Fine Not yet rated Spectrum Eh, It's Probably Fine Support Head of / Director Full-time Onsite Colorado $150k-$200k SpectrumEh, It's Probably FineSupportHead of / DirectorFull-timeOnsiteColorado$150k-$200kClosedSee listing 12 Mar 24

Global Senior Director of Technical Customer Support OpenClosed If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.

Eh, It's Probably Fine Not yet rated Forter Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time Hybrid New York United States ForterEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing 12 Mar 24

Director of Customer Success OpenClosed But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Tread Carefully Not yet rated Siena Tread Carefully Success Head of / Director Full-time New York California Massachusetts SienaTread CarefullySuccessHead of / DirectorFull-timeNew YorkCaliforniaMassachusettsTexasNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Head of Customer Support OpenClosed One day I'll have a whole Bad Job Bingo session without a SaaS company claiming to change the world but TODAY IS NOT THAT DAY

Tread Carefully Not yet rated Passion.io Tread Carefully Support Head of / Director Full-time Worldwide No comp given Closed Passion.ioTread CarefullySupportHead of / DirectorFull-timeWorldwideNo comp givenClosedRemoteSee listing 12 Mar 24

Director of Customer Success, Mid Market OpenClosed Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.

Tread Carefully Not yet rated monday.com Tread Carefully Success Head of / Director Full-time Hybrid New York United States monday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing 11 Mar 24

Sr. Director, Chief of Staff to CCO OpenClosed I'm posting this here because 1) A CX professional would absolutely kill it in this role, and 2) GET THAT MONEY.

Eh, It's Probably Fine Not yet rated Okta Eh, It's Probably Fine Other Head of / Director Full-time United States Closed $300k+ OktaEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesClosed$300k+RemoteSee listing 11 Mar 24

Director of Support OpenClosed This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.

Tread Carefully Not yet rated First Due Tread Carefully Support Head of / Director Full-time United States No comp given Closed First DueTread CarefullySupportHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Director, YouTube Trust and Safety OpenClosed I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that, again, the company doesn't address how they protect the mental health of those working in Trust & Safety.

Tread Carefully Not yet rated YouTube Tread Carefully Head of / Director Full-time Onsite California United States $250k-$300k YouTubeTread CarefullyHead of / DirectorFull-timeOnsiteCaliforniaUnited States$250k-$300kClosedTrust & SafetySee listing 11 Mar 24

Director of Central Support OpenClosed If I score this strictly, it could be a BINGO, but I'm not going to. Honestly, for the right person, going in with their eyes open (and assuming the pay doesn't suck)? It could be an interesting, meaty role.

Tread Carefully Not yet rated Pacaso Tread Carefully Support Head of / Director Full-time United States "Competitive" comp not given Closed PacasoTread CarefullySupportHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 01 Mar 24

Director, Technical Support (L2) OpenClosed "You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family.

Tread Carefully Not yet rated Samsara Tread Carefully Technical & Engineering Head of / Director Full-time United States $150k-$200k Closed SamsaraTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 01 Mar 24

Head of Business Operations OpenClosed Do not do a shot every time you read the words "competent" or "competence." You will die of alcohol poisoning.

Tread Carefully Not yet rated Teal Platforms Tread Carefully Other Head of / Director Full-time United States Canada $150k-$200k Teal PlatformsTread CarefullyOtherHead of / DirectorFull-timeUnited StatesCanada$150k-$200kClosedRemoteSee listing 29 Feb 24

Director of Customer Service (Support) OpenClosed Company overall seems obsessed with "critical thinking" as an attribute, which makes me picture an office where people are, like, constantly running into closed doors. "Bob, Bob! She turned the doorknob! We're free! PUT HER RESUME ON THE TOP OF THE PILE."

BINGO Not yet rated Legacy.com BINGO Support Head of / Director Full-time Illinois United States No comp given Legacy.comBINGOSupportHead of / DirectorFull-timeIllinoisUnited StatesNo comp givenClosedSee listing 15 Feb 24