Tagged

Experience

Roles that involve elements from both customer support and success, with product assistance taking place both pre- and post-sale. Assistance can be offered via email, phone, video conference, and/or social media.

41 entries

Customer Experience & Growth Automation Manager OpenClosed Period companies, GET YOUR SHIT TOGETHER OH MY GOD

Seriously, Maybe Don't Not yet rated Saalt Seriously, Maybe Don't Experience Lead / Manager Hybrid Full-time Idaho United States SaaltSeriously, Maybe Don'tExperienceLead / ManagerHybridFull-timeIdahoUnited StatesOpen$0k-$50kSee listing 09 Jun 26

Customer Experience Associate OpenClosed Not for those looking to create forgettable CX and do the shittiest work they've ever done!

BINGO Not yet rated Shepherd BINGO Experience Senior Onsite Full-time California United States ShepherdBINGOExperienceSeniorOnsiteFull-timeCaliforniaUnited States$100k-$150kClosedSee listing 07 Apr 26

Customer Experience Manager OpenClosed Friends, the way I laughed. Funny uh-oh, not funny ha-ha. Run! Run away from this egotistical, self-deceiving micromanager!

BINGO Not yet rated Raide BINGO Experience Lead / Manager Onsite Full-time Colorado United States RaideBINGOExperienceLead / ManagerOnsiteFull-timeColoradoUnited States$50k-$100kOpenSee listing 06 Apr 26

Director of Customer Operations (Data Center) OpenClosed Hmm, I have a feeling that going from the Twilio job to this one will be a big leap. Or maybe more like a sharp drop.

BINGO Not yet rated Riot Platforms BINGO Experience Head of / Director Onsite Full-time Travel Required Colorado Riot PlatformsBINGOExperienceHead of / DirectorOnsiteFull-timeTravel RequiredColoradoUnited States$150k-$200kOpenSee listing 15 Mar 26

Associate Manager, Customer Experience OpenClosed Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page).

BINGO Not yet rated Ramp BINGO Experience Lead / Manager Hybrid Full-time Colorado Florida RampBINGOExperienceLead / ManagerHybridFull-timeColoradoFloridaNew YorkCaliforniaUnited States$100k-$150kOpenSee listing 10 Mar 26

Senior Manager, CX Strategy & Operations OpenClosed We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space.

Seriously, Maybe Don't Not yet rated Dandy Seriously, Maybe Don't Experience Other Lead / Manager Full-time United States $150k-$200k DandySeriously, Maybe Don'tExperienceOtherLead / ManagerFull-timeUnited States$150k-$200kOpenRemoteSee listing 24 Feb 26

Customer Experience Associate OpenClosed Yeah, no. Tread Carefully.

Tread Carefully Not yet rated Melio Tread Carefully Experience Early Career Full-time Colorado United States Closed MelioTread CarefullyExperienceEarly CareerFull-timeColoradoUnited StatesClosedRemote$0k-$50kSee listing 31 Mar 25

Client Experience Associate OpenClosed Blah blah woof woof capitalism, but a company that wants to use you to build private wealth for others but won't deign to tell you what the compensation package is is especially hypocritical and I just cannot (Farther for me, but not for thee?).

Seriously, Maybe Don't Not yet rated Farther Seriously, Maybe Don't Experience Early Career Full-time Onsite Texas No comp given FartherSeriously, Maybe Don'tExperienceEarly CareerFull-timeOnsiteTexasNo comp givenClosedGhost Job?See listing 21 Oct 24

Sr Director, Customer Experience OpenClosed It is so infuriating when companies want the credit of giving a salary without actually giving the salary, which is such utter bullshit, especially from a company with stated values of "Trustworthiness" and "Accountability."

Tread Carefully Not yet rated Stride Tread Carefully Experience Head of / Director Full-time Virginia United States $100k-$150k StrideTread CarefullyExperienceHead of / DirectorFull-timeVirginiaUnited States$100k-$150kClosedRemoteSee listing 23 Sep 24

Customer Experience Team Lead OpenClosed While this feels like it could be a young company still trying to figure out its culture and hiring practices, there are still some red flags that are hard to ignore, so I think it still belongs in Tread Carefully.

Tread Carefully Not yet rated Whatnot Tread Carefully Experience Lead / Manager Full-time Onsite Arizona United States WhatnotTread CarefullyExperienceLead / ManagerFull-timeOnsiteArizonaUnited States$50k-$100kClosedSee listing 09 Sep 24

Customer Experience Lead OpenClosed Not much to say about this one except that I'm irritated this leadership role is salaried and more adequately compensated while the frontline roles are not. That's some bullshit, Ramp.

Tread Carefully Not yet rated Ramp Tread Carefully Experience Lead / Manager Full-time Florida New York United States RampTread CarefullyExperienceLead / ManagerFull-timeFloridaNew YorkUnited States$50k-$100kClosedRemoteSee listing 09 Sep 24

Customer Experience Agent OpenClosed I don't know about Miami, but $46.8K – $55K is shitty pay for a non-entry-level fintech support role in New York, even if it's remote.

Tread Carefully Not yet rated Ramp Tread Carefully Experience Early Career Full-time Florida New York United States RampTread CarefullyExperienceEarly CareerFull-timeFloridaNew YorkUnited StatesClosedGhost Job?Remote$0k-$50kSee listing 09 Sep 24

Registered Customer Experience Representative OpenClosed This one is somewhat better for having lower requirements, but still. Boo.

BINGO Not yet rated Robinhood BINGO Experience Early Career Full-time Onsite Colorado Illinois RobinhoodBINGOExperienceEarly CareerFull-timeOnsiteColoradoIllinoisFloridaTexasUnited States$50k-$100kClosedSee listing 09 Sep 24

Customer Experience Representative, Advanced Services OpenClosed I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?

BINGO Not yet rated Robinhood BINGO Experience Mid-level Full-time Onsite Colorado Illinois RobinhoodBINGOExperienceMid-levelFull-timeOnsiteColoradoIllinoisTexasFloridaUnited States$50k-$100kClosedSee listing 08 Sep 24

Customer Experience Manager, Platinum Desk OpenClosed Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.

Tread Carefully Not yet rated Robinhood Tread Carefully Experience Lead / Manager Full-time Onsite Colorado Illinois RobinhoodTread CarefullyExperienceLead / ManagerFull-timeOnsiteColoradoIllinoisFloridaTexasUnited States$100k-$150kClosedSee listing 08 Sep 24

Manager of Elite Customer Experience OpenClosed This is the job description equivalent of that "This is fine" cartoon.

BINGO Not yet rated Flex BINGO Experience Lead / Manager Full-time Worldwide "Competitive" comp not given Closed FlexBINGOExperienceLead / ManagerFull-timeWorldwide"Competitive" comp not givenClosedGhost Job?RemoteSee listing 08 Sep 24

Director, Customer Experience OpenClosed Y'all, the noise I made when I saw "CX Director, MeUndies" in the #jobs channel in ElevateCX. WOOOOOOOOOO. Okay, for real. I can do this. I am a serious professional.

Tread Carefully Not yet rated MeUndies Tread Carefully Experience Head of / Director Full-time Onsite California United States MeUndiesTread CarefullyExperienceHead of / DirectorFull-timeOnsiteCaliforniaUnited States$100k-$150kClosedSee listing 08 Sep 24

Customer Experience Representative OpenClosed If the job descriptions mentioned tiny little things like compensation and benefits, I might not judge them so harshly, but it doesn't.

BINGO Not yet rated Solace BINGO Experience Early Career Full-time IT IS A MYSTERY No comp given Closed SolaceBINGOExperienceEarly CareerFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 02 Sep 24

Customer Experience Agent OpenClosed There's not a ton here, but what is here points to BINGO: no benefits, no salary transparency, and not-great culture signals.

BINGO Not yet rated Tilt BINGO Experience Early Career IT IS A MYSTERY "Competitive" comp not given Closed Remote TiltBINGOExperienceEarly CareerIT IS A MYSTERY"Competitive" comp not givenClosedRemoteSee listing 02 Sep 24

Customer Experience & Service Transformation Management Manager OpenClosed This job seems fine if very, very corporate.

Eh, It's Probably Fine Not yet rated Accenture Eh, It's Probably Fine Experience Lead / Manager Full-time Hybrid Illinois Virginia AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosedSee listing 25 Aug 24

Enterprise Customer Experience Manager OpenClosed When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).

Tread Carefully Not yet rated Vimeo Tread Carefully Experience Lead / Manager Full-time Onsite New York United States VimeoTread CarefullyExperienceLead / ManagerFull-timeOnsiteNew YorkUnited States$100k-$150kClosedSee listing 01 Jul 24

Customer Experience Lead OpenClosed Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding!

Seriously, Maybe Don't Not yet rated Dutch Seriously, Maybe Don't Experience Lead / Manager Full-time Hybrid California United States DutchSeriously, Maybe Don'tExperienceLead / ManagerFull-timeHybridCaliforniaUnited StatesClosed$0k-$50kSee listing 01 Jul 24

Head of Customer Experience OpenClosed The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.

Tread Carefully Not yet rated Passport Shipping Tread Carefully Experience Head of / Director Full-time United States Canada $100k-$150k Passport ShippingTread CarefullyExperienceHead of / DirectorFull-timeUnited StatesCanada$100k-$150kClosedRemoteSee listing 09 Jun 24

Customer Experience OpenClosed My first thought when looking at this company's Careers page was: "My god, they desperately need a middle-aged manager to decline their screentime requests an hour before bedtime."

BINGO Not yet rated Skio BINGO Experience Entry-level Full-time IT IS A MYSTERY No comp given Closed SkioBINGOExperienceEntry-levelFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing 12 Mar 24

Customer Experience Team Lead OpenClosed Y'all know by now that it doesn't sit well with me when leadership roles are well-compensated and frontline roles are not.

Tread Carefully Not yet rated monday.com Tread Carefully Experience Lead / Manager Full-time Hybrid Colorado United States monday.comTread CarefullyExperienceLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 11 Mar 24

Customer Experience Advocate OpenClosed That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company.

Tread Carefully Not yet rated monday.com Tread Carefully Experience Early Career Full-time Hybrid Colorado United States monday.comTread CarefullyExperienceEarly CareerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 11 Mar 24

Customer Experience Manager OpenClosed I don't see any major flags and that's a good salary range for an early career role.

Eh, It's Probably Fine Not yet rated Pendo Eh, It's Probably Fine Experience Early Career Full-time United States $50k-$100k Closed PendoEh, It's Probably FineExperienceEarly CareerFull-timeUnited States$50k-$100kClosedRemoteSee listing 01 Mar 24

Senior Customer Experience Manager OpenClosed Alma's job descriptions are pretty consistently great.

Green Means Go Not yet rated Alma Green Means Go Experience Lead / Manager Full-time United States $100k-$150k Closed AlmaGreen Means GoExperienceLead / ManagerFull-timeUnited States$100k-$150kClosedSee listing 15 Feb 24

Member Experience Associate OpenClosed I think the pay is a little low for the level of work this role will be doing, but then I pretty much always think CX folks should be paid more.

Eh, It's Probably Fine Not yet rated Sundays for Dogs Eh, It's Probably Fine Experience Early Career Full-time United States Closed $0k-$50k Sundays for DogsEh, It's Probably FineExperienceEarly CareerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 14 Feb 24

Sr. Customer Experience (CX) Operations Manager OpenClosed You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.

BINGO Not yet rated PandaDoc BINGO Experience Lead / Manager Full-time United States "Competitive" comp not given Closed PandaDocBINGOExperienceLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 05 Feb 24

Customer Experience Associate OpenClosed This job was mostly fine until we got to the "We're ideally seeking" section and then it was just downhill from there.

BINGO Not yet rated Bilt Rewards BINGO Experience Early Career Full-time Onsite New York United States Bilt RewardsBINGOExperienceEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedSee listing 29 Jan 24

Customer Experience Manager OpenClosed This seems intentionally worded to be confusing: "Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral."

Tread Carefully Not yet rated Momentus Technologies Tread Carefully Experience Mid-level Full-time United States Canada South America Momentus TechnologiesTread CarefullyExperienceMid-levelFull-timeUnited StatesCanadaSouth AmericaNo comp givenClosedRemoteSee listing 29 Jan 24

Customer Experience Representative OpenClosed I've gotten multiple reports of this being a shady company with especially shady hiring practices. It also appears the Department of Labor is investigating them over unpaid overtime hours for its contractors.

Seriously, Maybe Don't Not yet rated Clipboard Health Seriously, Maybe Don't Experience Early Career Full-time United States "Competitive" comp not given Closed Clipboard HealthSeriously, Maybe Don'tExperienceEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Director of Customer Experience OpenClosed

BINGO Not yet rated PartsSource BINGO Experience Head of / Director Full-time Ohio United States "Competitive" comp not given PartsSourceBINGOExperienceHead of / DirectorFull-timeOhioUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Director of Product & Operations, Customer Experience OpenClosed We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.

Eh, It's Probably Fine Not yet rated Grindr Eh, It's Probably Fine Experience Head of / Director Full-time Hybrid California United States GrindrEh, It's Probably FineExperienceHead of / DirectorFull-timeHybridCaliforniaUnited States$200k-$250kClosedSee listing 21 Jan 24

Customer Experience Manager OpenClosed Title/seniority are misaligned with the responsibilities of the role. Lots of flags in the "Who you are" section which makes me think this role would not be well supported.

BINGO Not yet rated Pindrop BINGO Experience Lead / Manager Full-time United States "Competitive" comp not given Closed PindropBINGOExperienceLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 19 Jan 24

Support Customer Experience Product Manager OpenClosed

Eh, It's Probably Fine Not yet rated Cisco Meraki Eh, It's Probably Fine Experience Full-time Onsite Illinois United States $100k-$150k Cisco MerakiEh, It's Probably FineExperienceFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing 16 Jan 24

Senior Manager, BI Customer Experience OpenClosed Job application is through Workday. My condolences.

Eh, It's Probably Fine Not yet rated GoodRx Eh, It's Probably Fine Experience Lead / Manager Full-time Onsite California Washington GoodRxEh, It's Probably FineExperienceLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew York$150k-$200kClosedSee listing 16 Jan 24

Vice President of Customer Experience OpenClosed Our VP Customer Experience (CX) reports to the CEO and leads the three core teams delivering value across our entire customer portfolio - Customer Success, Professional Services and Global Technical Support.

Tread Carefully Not yet rated Kustomer Tread Carefully Experience Executive Full-time New York United States "Competitive" comp not given KustomerTread CarefullyExperienceExecutiveFull-timeNew YorkUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Senior CX Strategy and Operations Manager OpenClosed Job application is through Workday. My condolences.

Eh, It's Probably Fine Not yet rated GoodRx Eh, It's Probably Fine Experience Senior Full-time Onsite California Washington GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosedSee listing 16 Jan 24

Head of Growth and Customer Experience OpenClosed

Tread Carefully Not yet rated Vetcove Tread Carefully Experience Head of / Director Full-time United States "Competitive" comp not given Closed VetcoveTread CarefullyExperienceHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24