Tagged

New York

68 entries

Customer Success Associate OpenClosed Because AI is famous for being fair and unburdened by the biases of its creators!

Tread Carefully Not yet rated Findigs Tread Carefully Success Early Career Onsite Full-time United States New York FindigsTread CarefullySuccessEarly CareerOnsiteFull-timeUnited StatesNew York$50k-$100kOpenSee listing 16 Jun 26

Technical Support Expert OpenClosed Have you guys ever had to explain to customers why your product deleted their entire codebase or leaked all their sensitive customer data or facilitated a murder-suicide? No? Would you like to continue *not* having to do that? If yes, then maybe don't pick this product to support.

BINGO Not yet rated Mistral BINGO Support Mid-level Hybrid Full-time United States California MistralBINGOSupportMid-levelHybridFull-timeUnited StatesCaliforniaNew York"Competitive" comp not givenOpenSee listing 16 Jun 26

Customer Success Manager OpenClosed Someone's health is not a product. That they're treating it like one is a big, big problem.

Tread Carefully Not yet rated Doctronic Tread Carefully Success Mid-level Hybrid Full-time New York United States DoctronicTread CarefullySuccessMid-levelHybridFull-timeNew YorkUnited States$100k-$150kClosedSee listing 07 Apr 26

Director, Customer Operations OpenClosed Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Tread Carefully Not yet rated Scribd, Inc.Tread Carefully Support Head of / Director Full-time Arizona California Colorado Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$150k-$200kOpenSee listing 18 Mar 26

Senior Support Supervisor OpenClosed My opinions about the gig economy aside (which are mixed—I see the benefits and the considerable downsides), DoorDash's Careers page hero is very, very red and legit hurts my eyes.

Eh, It's Probably Fine Not yet rated DoorDash Eh, It's Probably Fine Support Lead / Manager Full-time Arizona California New York DoorDashEh, It's Probably FineSupportLead / ManagerFull-timeArizonaCaliforniaNew YorkUnited States$100k-$150kOpenRemoteSee listing 10 Mar 26

Associate Manager, Customer Experience OpenClosed Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page).

BINGO Not yet rated Ramp BINGO Experience Lead / Manager Hybrid Full-time Colorado Florida RampBINGOExperienceLead / ManagerHybridFull-timeColoradoFloridaNew YorkCaliforniaUnited States$100k-$150kOpenSee listing 10 Mar 26

Product Support, Bridge OpenClosed This role is very similar to the other Product Support Specialist role, and so I have the same questions about leveling. But again, everything else is good, and the pay range makes sense for what seems to be a slightly more senior role.

Eh, It's Probably Fine Not yet rated Stripe Eh, It's Probably Fine Support Senior Full-time Onsite New York California StripeEh, It's Probably FineSupportSeniorFull-timeOnsiteNew YorkCaliforniaUnited States$150k-$200kClosedSee listing 24 Feb 26

Customer Support Specialist OpenClosed Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever."

Tread Carefully Not yet rated Wheel Tread Carefully Support Mid-level Full-time Georgia Texas Massachusetts WheelTread CarefullySupportMid-levelFull-timeGeorgiaTexasMassachusettsIllinoisColoradoNew YorkCaliforniaWashingtonUnited StatesClosed$0k-$50kRemoteSee listing 23 Feb 26

Technical Support Analyst OpenClosed "High stakes" in a job like this means the product doesn't work, or only works enough to be dangerous. You're there as a human shield between the customer and the product, and I promise it isn't even as fun as it sounds.

BINGO Not yet rated Tabs BINGO Support Mid-level Full-time New York United States "Competitive" comp not given TabsBINGOSupportMid-levelFull-timeNew YorkUnited States"Competitive" comp not givenClosedGhost Job?See listing 31 Mar 25

Customer Success Manager OpenClosed I think the AI is confused about what Customer Success does.

BINGO Not yet rated Tabs BINGO Success Senior Full-time Onsite New York United States TabsBINGOSuccessSeniorFull-timeOnsiteNew YorkUnited States"Competitive" comp not givenClosedGhost Job?See listing 31 Mar 25

Customer Success Manager (Technical) OpenClosed Welp, a red flag right up front. What a way to dive back into Bad Job Bingo!

BINGO Not yet rated Zip BINGO Success Senior Onsite New York United States $100k-$150k ZipBINGOSuccessSeniorOnsiteNew YorkUnited States$100k-$150kClosedSee listing 23 Mar 25

Customer Success Operations Manager OpenClosed Ding ding ding, we have a (BINGO) winner.

BINGO Not yet rated CoreWeave BINGO Success Head of / Director Full-time New Jersey New York United States CoreWeaveBINGOSuccessHead of / DirectorFull-timeNew JerseyNew YorkUnited States$100k-$150kClosedRemoteSee listing 21 Oct 24

Cloud Support Engineer OpenClosed I am deeply unimpressed with CoreWeave's showing here. Tread Carefully.

Tread Carefully Not yet rated CoreWeave Tread Carefully Technical & Engineering Mid-level Full-time Onsite California New Jersey CoreWeaveTread CarefullyTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaNew JerseyNew YorkWashingtonUnited States$50k-$100kClosedSee listing 21 Oct 24

Client Success Manager OpenClosed Well, this took a turn. Between this casual ableism, the lack of salary transparency despite competitive claims, and their ask for compensation expectations on the application, the JD practically puts itself in Tread Carefully.

Tread Carefully Not yet rated Datamaran Tread Carefully Success Early Career Full-time Hybrid New York United States DatamaranTread CarefullySuccessEarly CareerFull-timeHybridNew YorkUnited States"Competitive" comp not givenClosedSee listing 23 Sep 24

Customer Experience Lead OpenClosed Not much to say about this one except that I'm irritated this leadership role is salaried and more adequately compensated while the frontline roles are not. That's some bullshit, Ramp.

Tread Carefully Not yet rated Ramp Tread Carefully Experience Lead / Manager Full-time Florida New York United States RampTread CarefullyExperienceLead / ManagerFull-timeFloridaNew YorkUnited States$50k-$100kClosedRemoteSee listing 09 Sep 24

Customer Experience Agent OpenClosed I don't know about Miami, but $46.8K – $55K is shitty pay for a non-entry-level fintech support role in New York, even if it's remote.

Tread Carefully Not yet rated Ramp Tread Carefully Experience Early Career Full-time Florida New York United States RampTread CarefullyExperienceEarly CareerFull-timeFloridaNew YorkUnited StatesClosedGhost Job?Remote$0k-$50kSee listing 09 Sep 24

Vice President, Customer Care OpenClosed You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.

Seriously, Maybe Don't Not yet rated Therapy Brands Seriously, Maybe Don't Support Executive Full-time Alabama Arkansas Arizona Therapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizonaColoradoConnecticutDelawareFloridaGeorgiaKansasKentuckyLouisianaMaineMassachusettsIdahoIowaMichiganMinnesotaMarylandMississippiMissouriMontanaNebraskaNorth CarolinaNorth DakotaNew HampshireNew JerseyNew MexicoNew YorkNevadaOhioOklahomaOregonPennsylvaniaRhode IslandIllinoisSouth CarolinaTennesseeTexasUtahVirginiaWashingtonWisconsinIndianaNo comp givenClosedRemoteSee listing 02 Sep 24

Manager of Technical Support OpenClosed It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.

Seriously, Maybe Don't Not yet rated Siena Seriously, Maybe Don't Technical & Engineering Lead / Manager Full-time Texas Massachusetts Colorado SienaSeriously, Maybe Don'tTechnical & EngineeringLead / ManagerFull-timeTexasMassachusettsColoradoFloridaNew YorkOregonUnited StatesOntarioCanadaIrelandUnited KingdomPortugalEurope"Competitive" comp not givenClosedRemoteSee listing 31 Aug 24

Knowledge Strategist OpenClosed Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Knowledge & Education Senior Full-time Alabama California Florida AirbnbEh, It's Probably FineKnowledge & EducationSeniorFull-timeAlabamaCaliforniaFloridaGeorgiaIllinoisMinnesotaMississippiNevadaNew JerseyNew YorkNorth CarolinaOhioOregonPennsylvaniaTennesseeTexasWashington$100k-$150kClosedRemoteSee listing 26 Aug 24

Customer Experience & Service Transformation Management Manager OpenClosed This job seems fine if very, very corporate.

Eh, It's Probably Fine Not yet rated Accenture Eh, It's Probably Fine Experience Lead / Manager Full-time Hybrid Illinois Virginia AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosedSee listing 25 Aug 24

VP, Customer Success and Technical Operations OpenClosed I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.

Green Means Go Not yet rated HUMAN Green Means Go Success Executive Full-time Hybrid New York United States HUMANGreen Means GoSuccessExecutiveFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing 16 Aug 24

Senior Technical Writer OpenClosed I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Knowledge & Education Senior Full-time Georgia Texas Massachusetts Illinois Eh, It's Probably FineKnowledge & EducationSeniorFull-timeGeorgiaTexasMassachusettsIllinoisCaliforniaFloridaNew YorkArizonaUtahWashingtonUnited States$150k-$200kClosedRemoteCircleSee listing 16 Aug 24

Product Specialist OpenClosed This role has the same weird (and ableist) culture signals as the other roles at this company. And while there is salary transparency here (likely due to state laws requiring it, which is also a culture signal), the application asks for your target comp range, so into Tread Carefully it goes.

Tread Carefully Not yet rated AlphaSense Tread Carefully Support Early Career Full-time Onsite New York United States AlphaSenseTread CarefullySupportEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedSee listing 16 Aug 24

Enterprise Customer Success Manager OpenClosed Still as obnoxious as the other two listings on the job board.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Success Mid-level Full-time Hybrid New York $100k-$150k FinoutSeriously, Maybe Don'tSuccessMid-levelFull-timeHybridNew York$100k-$150kClosedSee listing 15 Aug 24

Trust & Safety Specialist OpenClosed I think Snap might be the first company since I've started doing Bad Job Bingo to actually mention anything about wellness for Trust & Safety team members, so it has that going for it. Unfortunately, it also has enough flags that it hits BINGO.

BINGO Not yet rated Snap BINGO Early Career Full-time Onsite New York United States $50k-$100k SnapBINGOEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedTrust & SafetySee listing 01 Jul 24

Trust & Safety Analyst I OpenClosed Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role.

Green Means Go Not yet rated Flodesk Green Means Go Entry-level Full-time Arizona California Georgia Illinois FlodeskGreen Means GoEntry-levelFull-timeArizonaCaliforniaGeorgiaIllinoisIowaMarylandMichiganMissouriNew YorkNorth CarolinaOhioOregonRhode IslandTexasWashingtonWisconsin$50k-$100kClosedRemoteTrust & SafetySee listing 01 Jul 24

Program Manager, Community OpenClosed Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.

Eh, It's Probably Fine Not yet rated Twitch Eh, It's Probably Fine Mid-level Full-time Onsite New York United States $100k-$150k TwitchEh, It's Probably FineMid-levelFull-timeOnsiteNew YorkUnited States$100k-$150kClosedCommunitySee listing 01 Jul 24

Sr. Policy Manager, Trust & Safety OpenClosed I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio).

Tread Carefully Not yet rated Match Group Tread Carefully Lead / Manager Full-time Hybrid New York United States $100k-$150k Match GroupTread CarefullyLead / ManagerFull-timeHybridNew YorkUnited States$100k-$150kClosedTrust & SafetySee listing 01 Jul 24

Enterprise Customer Experience Manager OpenClosed When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).

Tread Carefully Not yet rated Vimeo Tread Carefully Experience Lead / Manager Full-time Onsite New York United States VimeoTread CarefullyExperienceLead / ManagerFull-timeOnsiteNew YorkUnited States$100k-$150kClosedSee listing 01 Jul 24

Director, Trust & Safety OpenClosed They mention that this role has global responsibilities a few times, and as much as I appreciate the close relationship with Support, considering the scale of the work, I think this should really be a VP-level title.

Eh, It's Probably Fine Not yet rated Vimeo Eh, It's Probably Fine Head of / Director Full-time New York United States $150k-$200k Closed VimeoEh, It's Probably FineHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteTrust & SafetySee listing 01 Jul 24

Manager, Trust and Safety OpenClosed Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.

Tread Carefully Not yet rated Patreon Tread Carefully Lead / Manager Full-time Hybrid California New York Texas PatreonTread CarefullyLead / ManagerFull-timeHybridCaliforniaNew YorkTexas$150k-$200kClosedTrust & SafetySee listing 01 Jul 24

Vice President of Customer Success OpenClosed See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Success Executive Full-time Onsite New York United States FinoutSeriously, Maybe Don'tSuccessExecutiveFull-timeOnsiteNew YorkUnited StatesClosed$300k+See listing 09 Jun 24

Senior Technical Support Engineer OpenClosed This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Technical & Engineering Senior Full-time Hybrid New York United States FinoutSeriously, Maybe Don'tTechnical & EngineeringSeniorFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing 09 Jun 24

Community Lead OpenClosed I am reading these job duties, and y'all, "you will sit at the intersection of product, marketing and customer support," my ass. This role is three whole jobs. Does no one else work at this company?

Seriously, Maybe Don't Not yet rated Seriously, Maybe Don't Lead / Manager Full-time New York Massachusetts United States $100k-$150k Closed Seriously, Maybe Don'tLead / ManagerFull-timeNew YorkMassachusettsUnited States$100k-$150kClosedRemoteCommunitySunoSee listing 03 Jun 24

Team Lead, Customer Care OpenClosed This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.

Seriously, Maybe Don't Not yet rated CoreLogic Seriously, Maybe Don't Support Lead / Manager Full-time Onsite Texas Mississippi CoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50kSee listing 12 Mar 24

Global Senior Director of Technical Customer Support OpenClosed If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.

Eh, It's Probably Fine Not yet rated Forter Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time Hybrid New York United States ForterEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing 12 Mar 24

Customer Success Training Specialist OpenClosed Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Knowledge & Education Mid-level Full-time California Colorado Florida GuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100kSee listing 12 Mar 24

Manager, Customer Success (East Coast) OpenClosed Other than the casual ableism, this is a straightforward management role with a good compensation package.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Success Lead / Manager Full-time Florida Maine Maryland GuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemoteSee listing 12 Mar 24

VP of Customer Success OpenClosed Maybe they should have had Siena review this job listing before they posted it.

Tread Carefully Not yet rated Siena Tread Carefully Success Executive Full-time New York California North Carolina SienaTread CarefullySuccessExecutiveFull-timeNew YorkCaliforniaNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Director of Customer Success OpenClosed But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Tread Carefully Not yet rated Siena Tread Carefully Success Head of / Director Full-time New York California Massachusetts SienaTread CarefullySuccessHead of / DirectorFull-timeNew YorkCaliforniaMassachusettsTexasNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Customer Success Manager OpenClosed Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!

Tread Carefully Not yet rated Siena Tread Carefully Success Mid-level Full-time Texas Massachusetts North Carolina SienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Senior Manager, Strategic Customer Success OpenClosed So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first?

Tread Carefully Not yet rated monday.com Tread Carefully Success Lead / Manager Full-time Hybrid New York United States monday.comTread CarefullySuccessLead / ManagerFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing 11 Mar 24

Enterprise Customer Success Manager OpenClosed For a hybrid role in NYC, that seems like a low salary range. And there's a *new* two-for-one! Amazing, monday.com over here disrupting corporate red flags, love it.

Tread Carefully Not yet rated monday.com Tread Carefully Success Mid-level Full-time Hybrid New York United States monday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing 11 Mar 24

Director of Customer Success, Mid Market OpenClosed Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.

Tread Carefully Not yet rated monday.com Tread Carefully Success Head of / Director Full-time Hybrid New York United States monday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing 11 Mar 24

Trust & Safety Solutions Manager OpenClosed Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.

Eh, It's Probably Fine Not yet rated Cinder Eh, It's Probably Fine Senior Full-time New York Texas California United States CinderEh, It's Probably FineSeniorFull-timeNew YorkTexasCaliforniaUnited StatesUS Eastern time zones$150k-$200kClosedRemoteTrust & SafetySee listing 01 Mar 24

Support and Solutions Specialist OpenClosed

BINGO Not yet rated Legacy.com BINGO Support Mid-level Full-time Arizona Colorado Indiana Legacy.comBINGOSupportMid-levelFull-timeArizonaColoradoIndianaKentuckyLouisianaMaineNorth CarolinaNew YorkPennsylvaniaTexasUtahVirginiaWisconsinClosed$0k-$50kRemoteSee listing 15 Feb 24

Customer Trust Manager - Complaints OpenClosed I can't decide if quoting Albert Einstein in a job description is cute or weird. I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week!

Green Means Go Not yet rated Mercury Green Means Go Other Lead / Manager Full-time California Oregon New York MercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemoteSee listing 14 Feb 24

Trust & Safety Data Analyst OpenClosed Job description is thoughtful and well-written, benefits are excellent, and Careers page is clear and informative. This would be in Green Means Go except the salary range seems low for SF and NYC, especially considering they're wanting someone with a master's degree.

Eh, It's Probably Fine Not yet rated Match Group Eh, It's Probably Fine Mid-level Full-time Hybrid California New York United States Match GroupEh, It's Probably FineMid-levelFull-timeHybridCaliforniaNew YorkUnited States$100k-$150kClosedTrust & SafetySee listing 04 Feb 24

Trust and Safety Enforcement Lead OpenClosed I always want to call attention to the fact that companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Lead / Manager Full-time Hybrid California New York United States $250k-$300k Eh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaNew YorkUnited States$250k-$300kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Trust and Safety Analyst OpenClosed Yes, it's AI. I'm as surprised as you.

Green Means Go Not yet rated Green Means Go Mid-level Full-time Hybrid California New York United States $150k-$200k Green Means GoMid-levelFull-timeHybridCaliforniaNew YorkUnited States$150k-$200kClosedTrust & SafetyAnthropicSee listing 04 Feb 24