Vice President of Customer Success
Seriously, Maybe Don't
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Location: New York City
Finout | $270,000 - $330,000
Steph's Notes:
See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.
I love how Finout repeatedly refuses to capitalize Support as a function in this JD. No red flags there!
Excellent communication and interpersonal skills, with the ability to engage and influence senior executives.
Wooooooo nothing to worry about there, either. Also, I'm not correcting the numerous typos in this JD. I refuse.
Original Job Description: Vice President of Customer Success
DESCRIPTION
Finout is a leading provider of FinOps solutions, dedicated to helping organizations manage and optimize their cloud expenses. Our platform offers advanced features such as cost optimization, anomaly detection, and custom dashboards to provide detailed insights into cloud spending.
Role Overview:
The Vice President of Customer Success will lead our Customer Success department, overseeing the Directors of Customer Success and the support team. This role is crucial as Finout rapidly expands its enterprise customer base. The VP CS will report to the CEO and develop and execute strategies that enhance customer satisfaction, retention, and overall success.
We offer a competitive salary. salary range will be around $270,000 - $330,000, Annually.
RESPONSIBILITIES
- Lead and scale the Customer Success team to support a growing number of enterprise accounts.
- Develop strategies to ensure successful onboarding, adoption, retention, and overall satisfaction of Finout's enterprise customers.
- Collaborate with cross-functional teams and make sure the voice of the customer is heard and prioritized, affecting the product roadmap.
- Provide leadership and guidance to Directors of Customer Success and support teams, fostering an environment of growth and learning.
- Utilize Finout’s platform analytics to drive decisions and improvements in customer success initiatives.
- Establish and monitor key performance indicators (KPIs) for the Customer Success department.
REQUIREMENTS
- Proven experience in a senior customer success role, preferably in an Enterprise SaaS or cloud services environment.
- Proven experience building and guiding CS teams
- Strong leadership skills with a track record of managing high-performing teams.
- Excellent communication and interpersonal skills, with the ability to engage and influence senior executives.
- Deep understanding of customer success metrics and software platforms.
- Experience in managing large, complex customer accounts and relationships.
- Technical background, and working with technical customers - big plus
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