Tagged

$150k-$200k

62 entries

Product Specialist - Electrical OpenClosed It's fitting that this is AI for mechanical, electrical, and plumbing engineering because this company comes across like a whole drawer full of tools.

Seriously, Maybe Don't Not yet rated Endra Seriously, Maybe Don't Support Senior Onsite Full-time United States $150k-$200k EndraSeriously, Maybe Don'tSupportSeniorOnsiteFull-timeUnited States$150k-$200kOpenSee listing 16 Jun 26

Director, Customer Operations OpenClosed Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Tread Carefully Not yet rated Scribd, Inc.Tread Carefully Support Head of / Director Full-time Arizona California Colorado Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$150k-$200kOpenSee listing 18 Mar 26

Director of Product Support (Healthcare Technology) OpenClosed Overall, I don't think the company presents itself well, and I have concerns about what this role is expected to do. I don't think we've quite hit Seriously, Maybe Don't, but it's definitely a BINGO.

BINGO Not yet rated DispatchHealth BINGO Support Head of / Director Full-time United States $150k-$200k Open DispatchHealthBINGOSupportHead of / DirectorFull-timeUnited States$150k-$200kOpenRemoteSee listing 16 Mar 26

Director, Customer Support OpenClosed Support cannot fix your organization. This has "massive and ongoing failures of leadership" written all over it.

Seriously, Maybe Don't Not yet rated Henry Schein One Seriously, Maybe Don't Support Head of / Director Full-time United States $150k-$200k Open Henry Schein OneSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$150k-$200kOpenRemoteSee listing 15 Mar 26

Director of Customer Operations (Data Center) OpenClosed Hmm, I have a feeling that going from the Twilio job to this one will be a big leap. Or maybe more like a sharp drop.

BINGO Not yet rated Riot Platforms BINGO Experience Head of / Director Onsite Full-time Travel Required Colorado Riot PlatformsBINGOExperienceHead of / DirectorOnsiteFull-timeTravel RequiredColoradoUnited States$150k-$200kOpenSee listing 15 Mar 26

Senior Manager, Personalized Support (Technical Account Management) OpenClosed I have to say, this is a great job to kick off this BJB batch. I'm really enjoying all these green flags.

Green Means Go Not yet rated Twilio Green Means Go Support Lead / Manager Full-time Travel Required United States $150k-$200k TwilioGreen Means GoSupportLead / ManagerFull-timeTravel RequiredUnited States$150k-$200kOpenRemoteSee listing 10 Mar 26

Global Operations Director, Safety and Support OpenClosed I know, there's someone out there who loves this kind of thing. But I can't help but read that as, "we have no idea what it takes to actually run Support or Trust & Safety in this space and therefore we have unrealistic expectations for this role and have no idea how to meaningfully support it."

Seriously, Maybe Don't Not yet rated Tea Seriously, Maybe Don't Support Head of / Director Full-time California United States $150k-$200k TeaSeriously, Maybe Don'tSupportHead of / DirectorFull-timeCaliforniaUnited States$150k-$200kOpenRemoteTrust & SafetySee listing 03 Mar 26

Senior Manager, CX Strategy & Operations OpenClosed We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space.

Seriously, Maybe Don't Not yet rated Dandy Seriously, Maybe Don't Experience Other Lead / Manager Full-time United States $150k-$200k DandySeriously, Maybe Don'tExperienceOtherLead / ManagerFull-timeUnited States$150k-$200kOpenRemoteSee listing 24 Feb 26

Manager, Customer Success Management OpenClosed Seems great. We get a little more information about the seniority of this role, so I don't really have any concerns about the responsibilities, and the pay seems great for the region.

Green Means Go Not yet rated Stripe Green Means Go Success Lead / Manager Full-time Onsite United Kingdom $150k-$200k StripeGreen Means GoSuccessLead / ManagerFull-timeOnsiteUnited Kingdom$150k-$200kClosedSee listing 24 Feb 26

Product Support, Bridge OpenClosed This role is very similar to the other Product Support Specialist role, and so I have the same questions about leveling. But again, everything else is good, and the pay range makes sense for what seems to be a slightly more senior role.

Eh, It's Probably Fine Not yet rated Stripe Eh, It's Probably Fine Support Senior Full-time Onsite New York California StripeEh, It's Probably FineSupportSeniorFull-timeOnsiteNew YorkCaliforniaUnited States$150k-$200kClosedSee listing 24 Feb 26

Senior Manager, Enterprise & Strategic Support OpenClosed The rest of the job description seems fine. And while the pay is good for this role, it isn't for frontline roles, which pisses me off, so into Tread Carefully it goes.

Tread Carefully Not yet rated Checkr Tread Carefully Support Senior Full-time Hybrid Colorado Tennessee CheckrTread CarefullySupportSeniorFull-timeHybridColoradoTennesseeUnited StatesTravel Required$150k-$200kOpenGhost Job?See listing 17 Feb 26

Director, Customer Service and Operations OpenClosed I mean, the comp is $140,000-$180,000, but that doesn't seem nearly enough for a role that's running CS, Ops, IT, HR, and maybe also the rest of the company?

BINGO Not yet rated Pie BINGO Support Other Head of / Director Full-time United States $150k-$200k PieBINGOSupportOtherHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 09 Feb 26

Director of Customer Education OpenClosed I'm glad that my anxiety was proven unnecessary – this sounds like a great job with great pay and benefits. It's not so outstanding that I feel comfortable giving it a Green Means Go, but it's a high Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated SimplePractice Eh, It's Probably Fine Knowledge & Education Head of / Director Full-time California United States $150k-$200k SimplePracticeEh, It's Probably FineKnowledge & EducationHead of / DirectorFull-timeCaliforniaUnited States$150k-$200kClosedRemoteSee listing 31 Mar 25

Head of Global Support OpenClosed I'm sorry, the fuck? You want this role to build out its own completely separate product development function to fix a product so seemingly broken that even the Engineering, Product, and Design teams don't want to deal with it anymore? ARE YOU KIDDING ME

Seriously, Maybe Don't Not yet rated Zip Seriously, Maybe Don't Support Head of / Director Hybrid Full-time California United States ZipSeriously, Maybe Don'tSupportHead of / DirectorHybridFull-timeCaliforniaUnited States$150k-$200kClosedSee listing 23 Mar 25

Senior Customer Success Manager OpenClosed Aside from the higher experience requirement, it's not at all clear what makes this role more senior than the other Success role. It's not *that* worrisome, but I'd ask about it in interviews.

Eh, It's Probably Fine Not yet rated BetterCloud Eh, It's Probably Fine Success Senior Full-time United States $150k-$200k Closed BetterCloudEh, It's Probably FineSuccessSeniorFull-timeUnited States$150k-$200kClosedRemoteSee listing 07 Oct 24

Head of Customer Support OpenClosed Oh wow, how unique brightwheel is! Because most startups move like molasses and expect their people to come in and fail immediately and repeatedly.

Seriously, Maybe Don't Not yet rated brightwheel Seriously, Maybe Don't Support Head of / Director Full-time United States $150k-$200k Closed brightwheelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Sep 24

Customer Success Manager OpenClosed Can we just acknowledge that maybe it is recklessly, unforgivably irresponsible to allow 20-somethings who appear to have no professional experience before 2022 to be in charge of AI products that could destabilize democracies?

Seriously, Maybe Don't Not yet rated Bland AI Seriously, Maybe Don't Success Early Career Full-time Onsite California United States Bland AISeriously, Maybe Don'tSuccessEarly CareerFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing 15 Sep 24

Senior Manager, Help Center OpenClosed Seems like an awesome role with equally awesome pay.

Eh, It's Probably Fine Not yet rated Calendly Eh, It's Probably Fine Knowledge & Education Lead / Manager Full-time United States $150k-$200k Closed CalendlyEh, It's Probably FineKnowledge & EducationLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 09 Sep 24

Technical Customer Success Manager OpenClosed Kong shows their heart in their values and in the job description. I can see the shape of what they're trying to do, so I'm willing to extend the benefit of the doubt and assume they'll grow over time. I guess we'll see what I hear and how they fare in future JDs!

Eh, It's Probably Fine Not yet rated Kong Eh, It's Probably Fine Success Mid-level Full-time United States $150k-$200k Closed KongEh, It's Probably FineSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemoteSee listing 01 Sep 24

Senior Director, Customer Support OpenClosed Overall, while I don't think there are any major flags, the USD salary range is a little low for a Senior Director role of this type, so I'm going to put it in Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Clio Eh, It's Probably Fine Support Head of / Director Full-time United States $150k-$200k Closed ClioEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Senior Program Manager, Community Support OpenClosed Love how these companies are independently committing to the theme this week.

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Player Support Lead OpenClosed The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.

Eh, It's Probably Fine Not yet rated Netflix Eh, It's Probably Fine Support Lead / Manager Full-time California United States $150k-$200k NetflixEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Customer Experience & Service Transformation Management Manager OpenClosed This job seems fine if very, very corporate.

Eh, It's Probably Fine Not yet rated Accenture Eh, It's Probably Fine Experience Lead / Manager Full-time Hybrid Illinois Virginia AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosedSee listing 25 Aug 24

VP, Customer Success and Technical Operations OpenClosed I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.

Green Means Go Not yet rated HUMAN Green Means Go Success Executive Full-time Hybrid New York United States HUMANGreen Means GoSuccessExecutiveFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing 16 Aug 24

Senior Technical Writer OpenClosed I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Knowledge & Education Senior Full-time Georgia Texas Massachusetts Illinois Eh, It's Probably FineKnowledge & EducationSeniorFull-timeGeorgiaTexasMassachusettsIllinoisCaliforniaFloridaNew YorkArizonaUtahWashingtonUnited States$150k-$200kClosedRemoteCircleSee listing 16 Aug 24

Sr. Manager, Learning & Quality, Ring Technical Customer Support OpenClosed Reading through the job description, the title seems misleading—this feels more like an AI content automation position than a Knowledge & Education one.

Tread Carefully Not yet rated Amazon Tread Carefully Knowledge & Education Senior Full-time United States $150k-$200k Closed AmazonTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$150k-$200kClosedRemoteSee listing 14 Aug 24

Senior Manager, Trust and Safety Operations (Americas) OpenClosed The salary is suspiciously wide, and, in my opinion, the low end is too low for a role this senior. Otherwise, it seems like a standard Trust & Safety Ops role.

Eh, It's Probably Fine Not yet rated Twitch Eh, It's Probably Fine Lead / Manager Full-time United States $150k-$200k Closed Remote TwitchEh, It's Probably FineLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteTrust & SafetySee listing 01 Jul 24

Director, Trust & Safety OpenClosed They mention that this role has global responsibilities a few times, and as much as I appreciate the close relationship with Support, considering the scale of the work, I think this should really be a VP-level title.

Eh, It's Probably Fine Not yet rated Vimeo Eh, It's Probably Fine Head of / Director Full-time New York United States $150k-$200k Closed VimeoEh, It's Probably FineHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteTrust & SafetySee listing 01 Jul 24

Manager, Trust and Safety OpenClosed Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.

Tread Carefully Not yet rated Patreon Tread Carefully Lead / Manager Full-time Hybrid California New York Texas PatreonTread CarefullyLead / ManagerFull-timeHybridCaliforniaNew YorkTexas$150k-$200kClosedTrust & SafetySee listing 01 Jul 24

Quality Assurance Program Lead, Trust & Safety Operations OpenClosed So this job closed and then re-opened at some point since early February. Which, uh, seems like not the greatest sign, you know?

Tread Carefully Not yet rated Roblox Tread Carefully Lead / Manager Full-time Onsite California United States $150k-$200k RobloxTread CarefullyLead / ManagerFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedTrust & SafetySee listing 30 Jun 24

Director, Client Success OpenClosed The company sounds fine and they have a solid Careers page. However, based on the job description, it's not totally clear why this is a Director-level role, and some of the job duties don't fit with a Success role.

Tread Carefully Not yet rated Atropos Health Tread Carefully Success Head of / Director Full-time United States $150k-$200k Closed Atropos HealthTread CarefullySuccessHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 08 Jun 24

Customer Success Manager OpenClosed Seems great. Job description includes a lot of personality and both the JD and the Careers page are informative while showing a lot of positive culture signals.

Green Means Go Not yet rated Lumos Green Means Go Success Early Career Full-time United States Canada Mexico LumosGreen Means GoSuccessEarly CareerFull-timeUnited StatesCanadaMexicoSouth America$150k-$200kClosedRemoteSee listing 08 Jun 24

Director, Enterprise Digital Support OpenClosed It's a call center director position at a corporate giant, so, you know. Do with that what you will.

Eh, It's Probably Fine Not yet rated Spectrum Eh, It's Probably Fine Support Head of / Director Full-time Onsite Colorado $150k-$200k SpectrumEh, It's Probably FineSupportHead of / DirectorFull-timeOnsiteColorado$150k-$200kClosedSee listing 12 Mar 24

Senior Manager, Strategic Customer Success OpenClosed So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first?

Tread Carefully Not yet rated monday.com Tread Carefully Success Lead / Manager Full-time Hybrid New York United States monday.comTread CarefullySuccessLead / ManagerFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing 11 Mar 24

Director, Technical Support (L2) OpenClosed "You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family.

Tread Carefully Not yet rated Samsara Tread Carefully Technical & Engineering Head of / Director Full-time United States $150k-$200k Closed SamsaraTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 01 Mar 24

Trust & Safety Solutions Manager OpenClosed Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.

Eh, It's Probably Fine Not yet rated Cinder Eh, It's Probably Fine Senior Full-time New York Texas California United States CinderEh, It's Probably FineSeniorFull-timeNew YorkTexasCaliforniaUnited StatesUS Eastern time zones$150k-$200kClosedRemoteTrust & SafetySee listing 01 Mar 24

Senior Consultant OpenClosed Holy shit, SO MANY RED FLAGS, SO FAST. This is the most unhinged job description I've ever reviewed.

Seriously, Maybe Don't Not yet rated Trilogy Seriously, Maybe Don't Other Senior Full-time Worldwide $150k-$200k Closed TrilogySeriously, Maybe Don'tOtherSeniorFull-timeWorldwide$150k-$200kClosedRemoteSee listing 01 Mar 24

Head of Business Operations OpenClosed Do not do a shot every time you read the words "competent" or "competence." You will die of alcohol poisoning.

Tread Carefully Not yet rated Teal Platforms Tread Carefully Other Head of / Director Full-time United States Canada $150k-$200k Teal PlatformsTread CarefullyOtherHead of / DirectorFull-timeUnited StatesCanada$150k-$200kClosedRemoteSee listing 29 Feb 24

Director – Product Support OpenClosed Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag.

Eh, It's Probably Fine Not yet rated Veeva Systems Eh, It's Probably Fine Support Head of / Director Full-time Ohio United States US Eastern time zones Veeva SystemsEh, It's Probably FineSupportHead of / DirectorFull-timeOhioUnited StatesUS Eastern time zonesUS Central time zonesTravel Required$150k-$200kClosedRemoteSee listing 15 Feb 24

Director, Customer Support OpenClosed Y'all. Whenever a company mentions the actual benefits of a job as "in addition" to the PRIVILEGE and SPLENDOR of simply working for said company, as if being able to feed and provide for the health of your family is secondary to supporting an "iconic brand," well that is a major red flag.

BINGO Not yet rated Scout Motors BINGO Support Head of / Director Full-time Hybrid South Carolina Michigan Scout MotorsBINGOSupportHead of / DirectorFull-timeHybridSouth CarolinaMichiganCaliforniaVirginiaUnited States$150k-$200kClosedSee listing 14 Feb 24

Head of Customer Operations OpenClosed Role reports to the CFO, which is an interesting choice.

Tread Carefully Not yet rated Empower Tread Carefully Support Head of / Director Full-time United States $150k-$200k Closed EmpowerTread CarefullySupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 06 Feb 24

Trust and Safety Analyst OpenClosed Yes, it's AI. I'm as surprised as you.

Green Means Go Not yet rated Green Means Go Mid-level Full-time Hybrid California New York United States $150k-$200k Green Means GoMid-levelFull-timeHybridCaliforniaNew YorkUnited States$150k-$200kClosedTrust & SafetyAnthropicSee listing 04 Feb 24

Senior Community Manager OpenClosed I know this title is Senior Community Manager, but given the duties of the role I'd expect it to be Head / Director of Community (unusually, though, the compensation is pretty spot on even if the title isn't).

Eh, It's Probably Fine Not yet rated Second Dinner Eh, It's Probably Fine Lead / Manager Full-time United States $150k-$200k Closed Remote Second DinnerEh, It's Probably FineLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteCommunitySee listing 03 Feb 24

Product Support Manager, Payments OpenClosed Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.

Tread Carefully Not yet rated Roblox Tread Carefully Support Senior Full-time Onsite California United States RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing 03 Feb 24

Senior Director, Trust & Safety OpenClosed Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.

Eh, It's Probably Fine Not yet rated Kickstarter PBC Eh, It's Probably Fine Head of / Director Full-time California Colorado Connecticut Florida Kickstarter PBCEh, It's Probably FineHead of / DirectorFull-timeCaliforniaColoradoConnecticutFloridaGeorgiaIllinoisMassachusettsMarylandNorth CarolinaNew JerseyNew YorkOregonVirginiaWashingtonUnited StatesOntarioBritish ColumbiaCanadaUnited Kingdom$150k-$200kClosedRemoteTrust & SafetySee listing 02 Feb 24

Manager, Trust and Safety OpenClosed My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products.

Seriously, Maybe Don't Not yet rated Scale Seriously, Maybe Don't Lead / Manager Full-time Onsite California Washington New York ScaleSeriously, Maybe Don'tLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedTrust & SafetySee listing 02 Feb 24

Senior Risk Analyst, Trust and Safety OpenClosed Looooooool at this remote-baiting. Just say hybrid, my dudes.

Eh, It's Probably Fine Not yet rated Thumbtack Eh, It's Probably Fine Senior Full-time Hybrid United States Canada Philippines ThumbtackEh, It's Probably FineSeniorFull-timeHybridUnited StatesCanadaPhilippines$150k-$200kClosedTrust & SafetySee listing 02 Feb 24

Head of Support Engineering OpenClosed This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.

Eh, It's Probably Fine Not yet rated Tecton Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time California Washington New York TectonEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedRemoteSee listing 29 Jan 24

Senior Manager, Customer Success Management OpenClosed Suspiciously wide salary range.

Eh, It's Probably Fine Not yet rated GitHub Eh, It's Probably Fine Success Lead / Manager Full-time United States $150k-$200k Closed GitHubEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 29 Jan 24

Vice President, Global Customer Support OpenClosed Job application is through Workday. My condolences.

Tread Carefully Not yet rated ServiceTitan Tread Carefully Support Executive Full-time United States $150k-$200k Closed ServiceTitanTread CarefullySupportExecutiveFull-timeUnited States$150k-$200kClosedRemoteSee listing 21 Jan 24