Tagged

Knowledge & Education

Roles that involve proactively creating and managing documentation about how a product works. Documentation may come in the form of internal and external knowledge bases, customer training, or educational resources.

17 entries

Community Enablement Lead OpenClosed This seems like an interesting Community role with a sizeable dash of Education, and I see no flags. Pay is great. Green Means Go!

Green Means Go Not yet rated Stripe Green Means Go Knowledge & Education Mid-level Full-time United States $100k-$150k Closed StripeGreen Means GoKnowledge & EducationMid-levelFull-timeUnited States$100k-$150kClosedRemoteCommunitySee listing 24 Feb 26

Technical Writer III OpenClosed Not much to say about this one; the duties and qualifications seem pretty straightforward, and the salary is decent for a Docs role. Solid Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Ping Eh, It's Probably Fine Knowledge & Education Technical & Engineering Mid-level Full-time United States $100k-$150k PingEh, It's Probably FineKnowledge & EducationTechnical & EngineeringMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing 10 Feb 26

Director of Customer Education OpenClosed I'm glad that my anxiety was proven unnecessary – this sounds like a great job with great pay and benefits. It's not so outstanding that I feel comfortable giving it a Green Means Go, but it's a high Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated SimplePractice Eh, It's Probably Fine Knowledge & Education Head of / Director Full-time California United States $150k-$200k SimplePracticeEh, It's Probably FineKnowledge & EducationHead of / DirectorFull-timeCaliforniaUnited States$150k-$200kClosedRemoteSee listing 31 Mar 25

Senior Manager, Help Center OpenClosed Seems like an awesome role with equally awesome pay.

Eh, It's Probably Fine Not yet rated Calendly Eh, It's Probably Fine Knowledge & Education Lead / Manager Full-time United States $150k-$200k Closed CalendlyEh, It's Probably FineKnowledge & EducationLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 09 Sep 24

Lead Knowledge Strategist OpenClosed Would be in Eh, It's Probably Fine if not for the lack of salary transparency. It's your own fault, Airbnb.

Tread Carefully Not yet rated Airbnb Tread Carefully Knowledge & Education Lead / Manager Full-time Ireland No comp given Closed AirbnbTread CarefullyKnowledge & EducationLead / ManagerFull-timeIrelandNo comp givenClosedRemoteSee listing 26 Aug 24

Knowledge Strategist (Global) OpenClosed Boo, no salary transparency. Companies should always be transparent, not just when they have to be! I expected better from you, Airbnb.

Tread Carefully Not yet rated Airbnb Tread Carefully Knowledge & Education Senior Full-time Ireland No comp given Closed AirbnbTread CarefullyKnowledge & EducationSeniorFull-timeIrelandNo comp givenClosedRemoteSee listing 26 Aug 24

Knowledge Strategist OpenClosed Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Knowledge & Education Senior Full-time Alabama California Florida AirbnbEh, It's Probably FineKnowledge & EducationSeniorFull-timeAlabamaCaliforniaFloridaGeorgiaIllinoisMinnesotaMississippiNevadaNew JerseyNew YorkNorth CarolinaOhioOregonPennsylvaniaTennesseeTexasWashington$100k-$150kClosedRemoteSee listing 26 Aug 24

Senior Technical Writer OpenClosed I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Knowledge & Education Senior Full-time Georgia Texas Massachusetts Illinois Eh, It's Probably FineKnowledge & EducationSeniorFull-timeGeorgiaTexasMassachusettsIllinoisCaliforniaFloridaNew YorkArizonaUtahWashingtonUnited States$150k-$200kClosedRemoteCircleSee listing 16 Aug 24

Sr. Manager, Learning & Quality, Ring Technical Customer Support OpenClosed Reading through the job description, the title seems misleading—this feels more like an AI content automation position than a Knowledge & Education one.

Tread Carefully Not yet rated Amazon Tread Carefully Knowledge & Education Senior Full-time United States $150k-$200k Closed AmazonTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$150k-$200kClosedRemoteSee listing 14 Aug 24

Knowledgebase & Training Associate, CX OpenClosed So...AI wrote this job description, and no one proofread / edited it? Cool.

BINGO Not yet rated Caraway Home BINGO Knowledge & Education Entry-level Full-time United States "Competitive" comp not given Closed Caraway HomeBINGOKnowledge & EducationEntry-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 18 Mar 24

Customer Success Training Specialist OpenClosed Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Knowledge & Education Mid-level Full-time California Colorado Florida GuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100kSee listing 12 Mar 24

Knowledge Base Specialist OpenClosed This actually seems like a fairly well-scoped role, but the lack of salary transparency and culture issues that surfaced in the Head of Support role put this in Tread Carefully.

Tread Carefully Not yet rated Passion.io Tread Carefully Knowledge & Education Early Career Full-time Worldwide No comp given Closed Passion.ioTread CarefullyKnowledge & EducationEarly CareerFull-timeWorldwideNo comp givenClosedRemoteSee listing 12 Mar 24

Senior Technical Writer OpenClosed Seems like an interesting, thoughtfully conceived role.

Tread Carefully Not yet rated Peach Tread Carefully Knowledge & Education Senior Full-time United States $100k-$150k Closed PeachTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 11 Mar 24

Trainer and Content Manager OpenClosed As with the other two roles listed here, no salary given and no mention of benefits anywhere.

Tread Carefully Not yet rated First Due Tread Carefully Knowledge & Education Senior Full-time United States Travel Required No comp given First DueTread CarefullyKnowledge & EducationSeniorFull-timeUnited StatesTravel RequiredNo comp givenClosedRemoteSee listing 11 Mar 24

Training & Document Specialist OpenClosed This one is good too. Ignore any weeping you might hear. The salary range is kind of wide, but it's okay because IT'S A UNION POSITION. A UNION. FOR REAL.

Green Means Go Not yet rated Bonterra Green Means Go Knowledge & Education Mid-level Full-time United States $50k-$100k Closed BonterraGreen Means GoKnowledge & EducationMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 14 Feb 24

Knowledge Management Lead, Trust & Safety Operations OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.

Tread Carefully Not yet rated Roblox Tread Carefully Knowledge & Education Lead / Manager Full-time Onsite California United States RobloxTread CarefullyKnowledge & EducationLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedSee listing 03 Feb 24

Implementation Specialist OpenClosed Neither the title nor the compensation is aligned with the duties of this role.

BINGO Not yet rated Vero BINGO Knowledge & Education Senior Full-time United States $50k-$100k Closed VeroBINGOKnowledge & EducationSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24