Director, Customer Support

Location: San Francisco · Detroit · Columbia (SC) · Tyson's Corner

Scout Motors | $170,000-$200,000

Steph's Notes:

This job is listed as remote but it's really hybrid based on the Location & Travel Expectations section. Be sure to read that part.

A passion for building and empowering a cross-functional, positive, and inclusive team capable of providing a 5-star customer experience in every interaction.

This is the second time they mention positivity in the "What You'll Bring" section and I'm translating that into "won't mention the challenges or problems that need to be solved in order to deliver a 5-star customer experience in every interaction."

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation.

Y'all. Whenever a company mentions the actual benefits of a job as "in addition" to the PRIVILEGE and SPLENDOR of simply working for said company, as if being able to feed and provide for the health of your family is secondary to supporting an "iconic brand," well that is a major red flag. It tells you a lot about what the company's priorities are, and what they think your priorities should be when you join them.

WHILE WE ARE ON THE SUBJECT, attention hiring managers: Stop putting shit like the "prestige and opportunity of shaping a dynamic company from the chaotic beginning" in the Benefits section of a job description. IT IS NOT A BENEFIT, IT IS A PITCH. (Also, sometimes it's a GIANT RED FLAG WHIPPING WILDLY IN THE WIND but whatever.) Put that shit at the beginning of the description, where you're selling a candidate on your company. That's fine! That's where it belongs! Putting it in the Benefits section makes you sound like a kumquat who says things like, "Just think of the EXPOSURE you'll get!" It's embarrassing. You're embarrassing us. Stop it.