Robotics Technical Support Specialist

Standard Bots | $80,000 - $120,000

Steph's Notes:

I know, I know, this is yet another AI company, but this one has robots! And okay, their Careers page is kind of hokey, but hokey is a significant step up from some of the jobs I've rated today. It's robots, y'all. Let me have this.

At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone.

I expect my $0.05 paid promptly via cashier's check.

Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots

Would I get my own personal robot for testing? It's not a dealbreaker, but. I'd like a robot.

Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation

I'm just saying, I'd figure out all the best practices if I had a robot.

Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service

You know the best way to write and maintain excellent KBs? Through hands-on experience with the product.

Please can I have a robot.

Organized and able to manage multiple open support tickets simultaneously without dropping the ball

I could teach the robot to play ball with me!

The salary range for this role is $80,000 to $120,000, depending on experience. We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level.

I'm putting this in Eh, It's Probably Fine because I really like this bit, not because I want to get on your company's good side or anything.

(But you should definitely send me a robot.)

Original Job Description: Robotics Technical Support Specialist

At Standard Bots, we're revolutionizing real-world automation by making robotic systems accessible to everyone. Our AI-powered platform enables robots to tackle unprecedented challenges through an intuitive instruction interface, bringing the power of software automation to physical spaces.

What you'll do

• Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots
• Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
• Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
• Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
• Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
• Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
• Own ticket management processes and proactively recommend improvements where inefficiencies exist
• Meet or exceed support KPIs including response time, resolution time, and customer satisfaction

Basic Qualifications:

• Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
• 2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
• Proven troubleshooting skills with mechanical, electrical, or software systems
• Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
• Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
• Organized and able to manage multiple open support tickets simultaneously without dropping the ball
• Are willing to travel occasionally (up to 25%) for training, customer support visits, or team events

Preferred Qualifications:

• Working understanding of networking, protocols, and device connectivity
• Experience with collaborative robots (cobots) or industrial robot programming
• Understanding of machine vision, sensors, or end effectors
• Understanding of Python, C++, ROS, or similar languages and have experience with Linux/Ubuntu operating systems

Compensation and Benefits:

The salary range for this role is $80,000 to $120,000, depending on experience. We are open to a variety of seniority levels for this role and will build compensation packages that are commensurate with seniority and skill level. Base salary is just one part of the overall compensation at Standard Bots. All Full-Time Employees are eligible for Employee Stock Options. We also offer a package of benefits including paid time off, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees.