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Support Human By a support human, for support humans.

Tagged

Hybrid

Roles that require you to spend some portion of your work time in a company-determined location, while allowing you to spend the rest of your work time in a location determined by you.

69 entries

Technical Support Expert OpenClosed Have you guys ever had to explain to customers why your product deleted their entire codebase or leaked all their sensitive customer data or facilitated a murder-suicide? No? Would you like to continue *not* having to do that? If yes, then maybe don't pick this product to support. BINGO Not yet rated MistralBINGOSupportMid-levelHybridFull-timeUnited StatesCalifornia MistralBINGOSupportMid-levelHybridFull-timeUnited StatesCaliforniaNew York"Competitive" comp not givenOpenSee listing 16 Jun 26
Customer Experience & Growth Automation Manager OpenClosed Period companies, GET YOUR SHIT TOGETHER OH MY GOD Seriously, Maybe Don't Not yet rated SaaltSeriously, Maybe Don'tExperienceLead / ManagerHybridFull-timeIdahoUnited States SaaltSeriously, Maybe Don'tExperienceLead / ManagerHybridFull-timeIdahoUnited StatesOpen$0k-$50kSee listing 09 Jun 26
Customer Success Manager OpenClosed Someone's health is not a product. That they're treating it like one is a big, big problem. Tread Carefully Not yet rated DoctronicTread CarefullySuccessMid-levelHybridFull-timeNew YorkUnited States DoctronicTread CarefullySuccessMid-levelHybridFull-timeNew YorkUnited States$100k-$150kClosedSee listing 07 Apr 26
Customer Operations Manager OpenClosed It seems like a neat role, and the pay and benefits are appropriate (and no mention of attention to detail). Solid Eh, It's Probably Fine! Eh, It's Probably Fine Not yet rated SonaEh, It's Probably FineOtherLead / ManagerHybridFull-timeUnited Kingdom$50k-$100k SonaEh, It's Probably FineOtherLead / ManagerHybridFull-timeUnited Kingdom$50k-$100kClosedSee listing 06 Apr 26
Technical Support Operations Manager OpenClosed I do like their focus on actually pitching themselves to candidates as a good place to work—that's refreshing, especially after the stinkers in BINGO and Seriously, Maybe Don't. Green Means Go Not yet rated RecurlyGreen Means GoTechnical & EngineeringLead / ManagerHybridFull-timeColoradoUnited States RecurlyGreen Means GoTechnical & EngineeringLead / ManagerHybridFull-timeColoradoUnited States$100k-$150kClosedSee listing 10 Mar 26
Associate Manager, Customer Experience OpenClosed Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page). BINGO Not yet rated RampBINGOExperienceLead / ManagerHybridFull-timeColoradoFlorida RampBINGOExperienceLead / ManagerHybridFull-timeColoradoFloridaNew YorkCaliforniaUnited States$100k-$150kOpenSee listing 10 Mar 26
Product Support Specialist, Money Management OpenClosed The only reason this isn't going into Green Means Go is that a few responsibilities seem a little senior for this title. That could just be a lack of knowledge of their internal structure and leveling, though. Everything else seems good, and the pay is good for a technical/financial role. Eh, It's Probably Fine Not yet rated StripeEh, It's Probably FineSupportMid-levelFull-timeHybridIllinoisUnited States StripeEh, It's Probably FineSupportMid-levelFull-timeHybridIllinoisUnited States$100k-$150kOpenSee listing 24 Feb 26
Support Engineer OpenClosed Well, that's some bullshit! Especially for a hybrid role in Denver. BINGO. BINGO Not yet rated CheckrBINGOTechnical & EngineeringEarly CareerFull-timeHybridColoradoUnited States CheckrBINGOTechnical & EngineeringEarly CareerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 17 Feb 26
Senior Manager, Enterprise & Strategic Support OpenClosed The rest of the job description seems fine. And while the pay is good for this role, it isn't for frontline roles, which pisses me off, so into Tread Carefully it goes. Tread Carefully Not yet rated CheckrTread CarefullySupportSeniorFull-timeHybridColoradoTennessee CheckrTread CarefullySupportSeniorFull-timeHybridColoradoTennesseeUnited StatesTravel Required$150k-$200kOpenGhost Job?See listing 17 Feb 26
Customer Support Specialist OpenClosed This pay sucks. And for a hybrid role, it sucks way fucking more. BINGO. BINGO Not yet rated CheckrBINGOSupportEarly CareerFull-timeHybridTennesseeUnited States CheckrBINGOSupportEarly CareerFull-timeHybridTennesseeUnited StatesClosed$0k-$50kSee listing 17 Feb 26
Trust & Safety Operations Analyst OpenClosed Very straightforward Trust & Safety role; nothing jumps out at me as particularly concerning, and the pay is excellent. You'd be working for OpenAI. Eh, It's Probably Fine Not yet rated Eh, It's Probably FineTechnical & EngineeringSeniorFull-timeHybridCaliforniaUnited States$200k-$250k Eh, It's Probably FineTechnical & EngineeringSeniorFull-timeHybridCaliforniaUnited States$200k-$250kOpenGhost Job?Trust & SafetyOpenAISee listing 10 Feb 26
Customer-Facing Project Manager OpenClosed The biggest problems are 1) they fall into the "it's a benefit to work here!" trap, and 2) they claim a competitive compensation package without actually sharing what the comp is. The latter, of course, means that this is a Tread Carefully job. Tread Carefully Not yet rated GableTread CarefullyOtherSeniorFull-timeHybridWashingtonUnited States GableTread CarefullyOtherSeniorFull-timeHybridWashingtonUnited States"Competitive" comp not givenClosedSee listing 07 Apr 25
Community Lead OpenClosed It's probably a little pathetic how easy it is to get me on your side as an AI company. Oh, you're doing the bare minimum? WOULD YOU LIKE A COOKIE? Eh, It's Probably Fine Not yet rated MoonvalleyEh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaUnited States$200k-$250k MoonvalleyEh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaUnited States$200k-$250kClosedCommunitySee listing 07 Apr 25
Lead Technical Support Engineer OpenClosed Honestly, this job description is pretty forgettable. It's not terrible, but it's not good either; candidates get very little information about the structure of the team they'd be leading, and the only hint at culture we get is a single bullet about the office being pet-friendly. Tread Carefully Not yet rated ConduktorTread CarefullyTechnical & EngineeringLead / ManagerFull-timeHybridUnited KingdomNo comp given ConduktorTread CarefullyTechnical & EngineeringLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedGhost Job?See listing 07 Apr 25
Director of Customer Support OpenClosed This sounds like a really interesting role with an earnest company, with some neat travel opportunities thrown in. However, since I'm still unsure of what I think about the recruitment video and there's no salary transparency, I'm going to put this in a very tentative Tread Carefully. Tread Carefully Not yet rated MoniepointTread CarefullySupportHead of / DirectorFull-timeHybridUnited Kingdom"Competitive" comp not given MoniepointTread CarefullySupportHead of / DirectorFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing 23 Mar 25
Head of Global Support OpenClosed I'm sorry, the fuck? You want this role to build out its own completely separate product development function to fix a product so seemingly broken that even the Engineering, Product, and Design teams don't want to deal with it anymore? ARE YOU KIDDING ME Seriously, Maybe Don't Not yet rated ZipSeriously, Maybe Don'tSupportHead of / DirectorHybridFull-timeCaliforniaUnited States ZipSeriously, Maybe Don'tSupportHead of / DirectorHybridFull-timeCaliforniaUnited States$150k-$200kClosedSee listing 23 Mar 25
Support Specialist OpenClosed Otherwise, it seems like an interesting role, but I'm disappointed there's no salary transparency and that they ask for desired salary in the application. I thought you were better than that, BetterCloud! Tread Carefully Not yet rated BetterCloudTread CarefullyTechnical & EngineeringEntry-levelFull-timeHybridMexicoNo comp given BetterCloudTread CarefullyTechnical & EngineeringEntry-levelFull-timeHybridMexicoNo comp givenClosedSee listing 07 Oct 24
Client Success Manager OpenClosed Well, this took a turn. Between this casual ableism, the lack of salary transparency despite competitive claims, and their ask for compensation expectations on the application, the JD practically puts itself in Tread Carefully. Tread Carefully Not yet rated DatamaranTread CarefullySuccessEarly CareerFull-timeHybridNew YorkUnited States DatamaranTread CarefullySuccessEarly CareerFull-timeHybridNew YorkUnited States"Competitive" comp not givenClosedSee listing 23 Sep 24
Technical Support Specialist - Tier 1 OpenClosed All of this is just a red flag. No information about what supports the Teir 1 team receives, which makes me think they shouldn't expect to receive any, which is just bad news. BINGO Not yet rated VirtuousBINGOTechnical & EngineeringEarly CareerFull-timeHybridArizonaUnited States VirtuousBINGOTechnical & EngineeringEarly CareerFull-timeHybridArizonaUnited States"Competitive" comp not givenClosedSee listing 23 Sep 24
Director Of Customer Success OpenClosed Okay, so look. This could just be me. I am highly suspicious and cynical, I fully own that. But everything in this job description just comes across as slightly off. Just, like, this side of reasonable. BINGO Not yet rated VirtuousBINGOSuccessHead of / DirectorFull-timeHybridArizonaUnited States VirtuousBINGOSuccessHead of / DirectorFull-timeHybridArizonaUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24
Manager, Customer Success OpenClosed There are two different job titles in this job description, Manager, Customer Success and Customer Success Manager. Which one refers to this role specifically? Your guess is as good as mine. Tread Carefully Not yet rated SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridMissouriUnited States SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridMissouriUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24
Customer Onboarding Manager/ Customer Success Manager- LATAM OpenClosed I swear I entered the role title exactly as it's displayed on the job listing. I'm not sure what's going on with this role, but the title in the actual job description is Customer Onboarding Manager, so...I dunno, man, I'm just the rater. Tread Carefully Not yet rated SafetyCultureTread CarefullySuccessMid-levelFull-timeHybridMissouriUnited States SafetyCultureTread CarefullySuccessMid-levelFull-timeHybridMissouriUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24
Customer Onboarding Manager- LATAM OpenClosed Otherwise, it seems like a straightforward onboarding role, but accessibility issues and lack of salary transparency puts it squarely in Tread Carefully. Tread Carefully Not yet rated SafetyCultureTread CarefullySuccessMid-levelFull-timeHybridFloridaUnited States SafetyCultureTread CarefullySuccessMid-levelFull-timeHybridFloridaUnited States"Competitive" comp not givenClosedSee listing 22 Sep 24
Manager of Customer Success OpenClosed I get that these roles will have some overlap, and seniority may be the biggest differentiator, but I dunno. It strikes me as odd and makes me wonder if they are entirely sure about the team's structure. Tread Carefully Not yet rated SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridUnited Kingdom"Competitive" comp not given SafetyCultureTread CarefullySuccessLead / ManagerFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing 22 Sep 24
Director of Customer Success OpenClosed Hoo boy. Why does this read to me as "We will give you no resources, we will change the parameters of success constantly, and we will offer little to no support toward meeting your strategic goals. Good luck!" BINGO Not yet rated SafetyCultureBINGOSuccessHead of / DirectorFull-timeHybridUnited Kingdom"Competitive" comp not given SafetyCultureBINGOSuccessHead of / DirectorFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedGhost Job?See listing 22 Sep 24
Support Team Lead OpenClosed Overall, it's pretty clear they're looking for a discount manager, which is enough to put this in Tread Carefully. Tread Carefully Not yet rated Arbor EducationTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomClosed Arbor EducationTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomClosed$0k-$50kSee listing 25 Aug 24
Customer Experience & Service Transformation Management Manager OpenClosed This job seems fine if very, very corporate. Eh, It's Probably Fine Not yet rated AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginia AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosedSee listing 25 Aug 24
VP, Customer Success and Technical Operations OpenClosed I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position. Green Means Go Not yet rated HUMANGreen Means GoSuccessExecutiveFull-timeHybridNew YorkUnited States HUMANGreen Means GoSuccessExecutiveFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing 16 Aug 24
Customer Success Manager (B2B - Presales) OpenClosed This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes. Tread Carefully Not yet rated AlphaSenseTread CarefullySuccessLead / ManagerFull-timeHybridUnited KingdomNo comp given AlphaSenseTread CarefullySuccessLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 16 Aug 24
Product Specialist, Manager (Post Sales) OpenClosed I'm just a girl, standing in front of a faceless company, asking them to stop saying this ableist bullshit. Tread Carefully Not yet rated AlphaSenseTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomNo comp given AlphaSenseTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 16 Aug 24
Product Specialist, Manager (Pre Sales) OpenClosed This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes. Tread Carefully Not yet rated AlphaSenseTread CarefullySupportEarly CareerFull-timeHybridUnited KingdomNo comp given AlphaSenseTread CarefullySupportEarly CareerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 15 Aug 24
Enterprise Customer Success Manager OpenClosed Still as obnoxious as the other two listings on the job board. Seriously, Maybe Don't Not yet rated FinoutSeriously, Maybe Don'tSuccessMid-levelFull-timeHybridNew York$100k-$150k FinoutSeriously, Maybe Don'tSuccessMid-levelFull-timeHybridNew York$100k-$150kClosedSee listing 15 Aug 24
Sr. Policy Manager, Trust & Safety OpenClosed I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio). Tread Carefully Not yet rated Match GroupTread CarefullyLead / ManagerFull-timeHybridNew YorkUnited States$100k-$150k Match GroupTread CarefullyLead / ManagerFull-timeHybridNew YorkUnited States$100k-$150kClosedTrust & SafetySee listing 01 Jul 24
Trust & Safety Policy Manager OpenClosed I'm upgrading this to Tread Carefully based on their wisdom, but I'm still concerned that the junior title and experience requirements coupled with the pretty senior job duties is not a great mix for success. Tread Carefully Not yet rated TinderTread CarefullyLead / ManagerFull-timeHybridCaliforniaUnited States$100k-$150k TinderTread CarefullyLead / ManagerFull-timeHybridCaliforniaUnited States$100k-$150kClosedTrust & SafetySee listing 01 Jul 24
Manager, Trust and Safety OpenClosed Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully. Tread Carefully Not yet rated PatreonTread CarefullyLead / ManagerFull-timeHybridCaliforniaNew YorkTexas PatreonTread CarefullyLead / ManagerFull-timeHybridCaliforniaNew YorkTexas$150k-$200kClosedTrust & SafetySee listing 01 Jul 24
Customer Experience Lead OpenClosed Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding! Seriously, Maybe Don't Not yet rated DutchSeriously, Maybe Don'tExperienceLead / ManagerFull-timeHybridCaliforniaUnited States DutchSeriously, Maybe Don'tExperienceLead / ManagerFull-timeHybridCaliforniaUnited StatesClosed$0k-$50kSee listing 01 Jul 24
Customer Support Manager (Hybrid) OpenClosed All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function. Tread Carefully Not yet rated HomebaseTread CarefullySupportLead / ManagerFull-timeHybridColoradoUnited States HomebaseTread CarefullySupportLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 09 Jun 24
Customer Success Manager OpenClosed Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted. BINGO Not yet rated BolsterBINGOSuccessMid-levelFull-timeHybridCaliforniaUnited States BolsterBINGOSuccessMid-levelFull-timeHybridCaliforniaUnited States$50k-$100kClosedSee listing 09 Jun 24
Senior Technical Support Engineer OpenClosed This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones. Seriously, Maybe Don't Not yet rated FinoutSeriously, Maybe Don'tTechnical & EngineeringSeniorFull-timeHybridNew YorkUnited States FinoutSeriously, Maybe Don'tTechnical & EngineeringSeniorFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing 09 Jun 24
Support Engineer OpenClosed Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool! Green Means Go Not yet rated CoactiveGreen Means GoTechnical & EngineeringSeniorFull-timeHybridCaliforniaUnited States CoactiveGreen Means GoTechnical & EngineeringSeniorFull-timeHybridCaliforniaUnited States$200k-$250kClosedSee listing 09 Jun 24
Global Senior Director of Technical Customer Support OpenClosed If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York. Eh, It's Probably Fine Not yet rated ForterEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridNew YorkUnited States ForterEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing 12 Mar 24
Technical Support Engineer OpenClosed Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes. Tread Carefully Not yet rated ForterTread CarefullyTechnical & EngineeringMid-levelFull-timeHybridUnited KingdomNo comp given ForterTread CarefullyTechnical & EngineeringMid-levelFull-timeHybridUnited KingdomNo comp givenClosedSee listing 12 Mar 24
Senior Manager, Strategic Customer Success OpenClosed So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first? Tread Carefully Not yet rated monday.comTread CarefullySuccessLead / ManagerFull-timeHybridNew YorkUnited States monday.comTread CarefullySuccessLead / ManagerFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing 11 Mar 24
Enterprise Customer Success Manager OpenClosed For a hybrid role in NYC, that seems like a low salary range. And there's a *new* two-for-one! Amazing, monday.com over here disrupting corporate red flags, love it. Tread Carefully Not yet rated monday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States monday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing 11 Mar 24
Director of Customer Success, Mid Market OpenClosed Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for. Tread Carefully Not yet rated monday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States monday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing 11 Mar 24
Customer Experience Team Lead OpenClosed Y'all know by now that it doesn't sit well with me when leadership roles are well-compensated and frontline roles are not. Tread Carefully Not yet rated monday.comTread CarefullyExperienceLead / ManagerFull-timeHybridColoradoUnited States monday.comTread CarefullyExperienceLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 11 Mar 24
Customer Experience Advocate OpenClosed That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company. Tread Carefully Not yet rated monday.comTread CarefullyExperienceEarly CareerFull-timeHybridColoradoUnited States monday.comTread CarefullyExperienceEarly CareerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 11 Mar 24
Manager of Customer Support OpenClosed Every time they talk about how fun they are, another venture capitalist gets a little red flag pocket square. BINGO Not yet rated HomebotBINGOSupportLead / ManagerFull-timeHybridColoradoUnited States HomebotBINGOSupportLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 11 Mar 24
Technical Support Engineer (TSE) OpenClosed The job description overall seems fine, but the pay is piddly for an onsite role in San Francisco, especially for a technical role. It's low enough, in fact, that I'm putting it in Tread Carefully. Tread Carefully Not yet rated PendoTread CarefullyTechnical & EngineeringEarly CareerFull-timeHybridCaliforniaUnited States PendoTread CarefullyTechnical & EngineeringEarly CareerFull-timeHybridCaliforniaUnited States$50k-$100kClosedSee listing 01 Mar 24
Senior Director, Technical Support Engineering OpenClosed Salary range is wide but high enough that I don't think anyone will really care. Eh, It's Probably Fine Not yet rated DatadogEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridColoradoMassachusetts DatadogEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridColoradoMassachusettsCaliforniaUnited States$250k-$300kClosedSee listing 15 Feb 24