Senior Technical Support Engineer

Location: New York City

Finout | $130,000 - $150,000

Steph's Notes:

This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.

Join our growing, fast-paced, disruptive startup that is going to win in building the only FinOps solution that a company will ever need.

HEAVY SIGH.

We encourage people from all genders, religions, pregnancy statuses, nationalities, and backgrounds to join us. We're proud to be working with parents, singles, and even dogs!

YIKES. They sure are going out of their way to avoid welcoming all races to the company, aren't they?

Also, uh, you know it's bad when "Professionalism" is one of four company values. I'm not sure I've ever seen so much racism so clearly written between the lines of a Careers page before.

At Finout, we understand that our employees are the most valuable thing we have, and it's not just a motto. We are a young startup, with a really pleasant and friendly working environment, generous perks, and very nice people (well, most of them).

Good grief, who wrote this careers page? ("AI," the group chat says. "Definitely AI.")

Our company is rapidly growing, all while maintaining a young and fun vibe!

Really committing to that ageism!

Ability to work independently while still communicating with the wider group regarding wider issues.

The bar is in hell.

Besides an amazing opportunity to learn and grow professionally alongside a team of real rockstars,

goes to their building, gets on their elevator, goes to the roof, takes out megaphone: THIS IS NOT A BENEFIT

Office Hybrid model - 2 times a week working from home

THIS IS NOT A BENEFIT, IT IS A CONDITION OF EMPLOYMENT

Also, this should actually be a Director role given the responsibilities. The salary is just *okay* for a senior technical hybrid role in NYC, but it's shitty for a Director-level technical role.

Original Job Description: Senior Technical Support Engineer

DESCRIPTION

At Finout, we've developed a powerful SaaS tool aimed at helping companies achieve a deeper understanding of their cloud service costs and manage them more effectively. We're proud to have global customers like the New York Times, Wiz, Choice Hotels, BigPanda, Mobileye, and plenty more. Our company is rapidly growing, all while maintaining a young and fun vibe!

We are looking for a Senior Technical Support Engineer who will be responsible for handling Customer Support activities in the US. This is a unique opportunity to join a quickly accelerating startup in a hot space and make an outsized impact to the trajectory of the company.

We offer a competitive salary. salary range will be around $130,000 - $150,000, Annually. 

RESPONSIBILITIES

• Take ownership of US-based technical support operations , including first response to Enterprise customers, handling escalations, communicating internally with various teams regarding technical issues, documenting technical issues internally and externally, and identifying possible methods for improving Support in both the technical and the service layers. 
• Develop a deep understanding of the Finout platform to provide efficient end-to-end support solutions.
• Utilize the platform’s various backend mechanisms, processes, and data structure in order to provide Tier-2 support on complex backend capabilities. 
• Collaborate with Product, Customer Success, and R&D teams to address recurring issues and enhance support services.
• Create and maintain internal documentation on platform functionalities and processes.

REQUIREMENTS

• At least 3-4 years of experience as a Tier-2 or Senior Technical Support Engineer for a technical SaaS product, cloud-based solution, or IT tooling solutions.
• Experience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure.
• Experience with at least two of the major cloud providers (AWS, GCP, and Azure).
• Experience working with internal and external APIs (REST). 
• Ability to work independently while still communicating with the wider group regarding wider issues.
• Advantageous:
• Proven track record of building support processes and methodologies from scratch.
• Experience with working in monitoring or cloud cost management segments.

BENEFITS THAT WE OFFER :

Besides an amazing opportunity to learn and grow professionally alongside a team of real rockstars, Finout is excited to offer a variety of benefits for our employees in NYC, including:

• Private Health Insurance (including Dental , vision and life insurance)
• 401K Plan
• Office Hybrid model - 2 times a week working from home 
• Unlimited PTO!