Support Engineer (AMER)

Supabase | comp not given

Steph's Notes:

Full disclosure: I'm a happy Supabase customer, so I'm hoping they're okay. Fingers crossed!

We're on a mission to build the best developer platform

This is a nicely grounded mission, but still lofty enough to attract the Tech type. Supabase may keep their nickel.

280+ team members, in 55+ countries, 20+ languages spoken, $500M raised, 540,000+ community members, 30,000+ memes posted (and counting)

The format and content of this graphic make me think that a lot of companies are using the same AI website generator, lol. But seriously, I appreciate that this one is at least a little tongue-in-cheek, as if Supabase knows these kinds of stats are at most decorative.

We work together, wherever we are - Working in a globally distributed team is rewarding but has its challenges. We are across many different timezones, so we use tools like Notion, Slack, and Discord to stay connected to our team, and our community.

I'm not trying to pit companies against each other, but this is a lovely palate-cleanser after Mistral's "Our diverse workforce thrives in competitive environments."

Their values/traits are pretty run-of-the-mill, which I can live with.

Great people deserve great benefits

I mean, shitty people deserve great benefits too, Supabase. Also, annual off-sites and flexible work are not benefits!!!!11111!111!!!!11!1! (Also, it's weird that "Fully Remote" and "Flexible Work" are both in this section.)

The duties are appropriate, as are the experience requirements. The thing that super bums me out is that there's no salary, which means this perfectly normal job has to go into Tread Carefully. Womp womp.

Original Job Description: Support Engineer (AMER)

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

You are:

• Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
• Having a degree in Computer Science is a plus too.

Timezones & Logistics

• It’s a full-time position with a required location in North American time zones (we don’t believe in sustainability of overnight shifts).

What We Offer

• Fully RemoteWe hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
• ESOPEvery team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
• Tech AllowanceUse this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
• Health BenefitsSupabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
• Annual Off-SitesOnce a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
• Flexible WorkWe operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
• Professional DevelopmentEvery team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.

About the Team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

• 280+ team members
• 55+ countries
• 20+ languages spoken
• $500M raised
• 500,000+ community members

We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

Hiring Process

We keep things simple, async-friendly, and respectful of your time:

1. Apply – Our team will review your application.
2. Intro Call – A short video chat to get to know each other.
3. Interviews – Up to four calls with:
   • Team Leads
   • Future teammates
   • Someone cross-functional from product, growth, or engineering (depending on the role)
   • Someone from our leadership/founding team
4. Decision – We may follow up with a final question or go straight to offer.

All communication is remote and we aim to move fast.