Customer Experience Advocate
Tread Carefully
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monday.com | $48,000-$62,000
Steph's Notes:
That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company.
Remember: it's always suspect when a company puts the opportunity to work for them as a benefit *ahead of listing the actual benefits.*
This isn't quite a BINGO, but it's definitely a Tread Carefully.
Original Job Description: Customer Experience Advocate
About The Role
We are looking for a Customer Experience Advocate to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.
Please note that this is a hybrid position of 3 days/week in our Denver office
- Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares
- Empower customers to connect their goals and challenges with the solution in monday.com
- Collaborate with internal technical teams and engage users for the full bug life cycle, from reports to verifying bug fixes
- Serve as the liaison between our customers and the rest of the monday.com team to advocate and help shape the best possible version of our product
- Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit
- Create both internal and external documentation to enhance our knowledge base
- Advise customers about new features and functionalities
Your Experience & Skills
- Experience providing customer or technical support. SAAS experience is a plus.
- Understanding of help desk software and remote support tools.
- Experience with Zendesk is a plus
- Problem-solving skills and multitasking abilities are a must
- Superb written and verbal communication skills
- Positive attitude, empathetic, coachable, and collaborative
- Ability to take initiative and adapt
What monday.com can offer you:
- Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
- Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
- Monthly stipends for food, wellness, and commuter work Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
- Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo
For Colorado-based hires only: Compensation Range: $48,000-$62,000 base salary, subject to standard withholding and applicable taxes.
In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations. Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Worked here?
I rated the posting. You might know the place. Anything you can add about what the job is actually like is worth more than my read of the job description — that's the whole reason this box is here.
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