Tagged

Canada

37 entries

Senior Manager, Dedicated Product Support OpenClosed Application is on Workday. My condolences.

Seriously, Maybe Don't Not yet rated Bullhorn Seriously, Maybe Don't Support Lead / Manager Full-time United States Canada Mexico BullhornSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited StatesCanadaMexico$100k-$150kClosedGhost Job?RemoteSee listing 09 Jun 26

Customer Success Manager (Remote) OpenClosed I'm not entirely certain Rankbreeze is a real company. There's no About Us or Careers page, just a very barebones website that features people talking about Rankbreeze at some kind of conference? It all just feels weird and fishy.

Seriously, Maybe Don't Not yet rated Rankbreeze Seriously, Maybe Don't Success Early Career Contract Canada Open $0k-$50k RankbreezeSeriously, Maybe Don'tSuccessEarly CareerContractCanadaOpen$0k-$50kRemoteSee listing 08 Jun 26

Director, Customer Operations OpenClosed Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Tread Carefully Not yet rated Scribd, Inc.Tread Carefully Support Head of / Director Full-time Arizona California Colorado Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$150k-$200kOpenSee listing 18 Mar 26

Head of Global Support OpenClosed Brace yourself for an in-depth analysis of Ashby's Careers and Culture materials; I wouldn't normally do this, but considering it's hiring software, it feels appropriate.

Eh, It's Probably Fine Not yet rated Ashby Eh, It's Probably Fine Support Head of / Director Full-time United States Canada $200k-$250k AshbyEh, It's Probably FineSupportHead of / DirectorFull-timeUnited StatesCanada$200k-$250kOpenRemoteSee listing 15 Mar 26

Senior Support & Enablement Operations Analyst OpenClosed The job description is thorough and well-considered, and the pay is excellent, as are the benefits (among which are 100% company-paid for employees and dependents!). This is a high-ranking Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Docker Eh, It's Probably Fine Support Senior United States Canada $100k-$150k Open DockerEh, It's Probably FineSupportSeniorUnited StatesCanada$100k-$150kOpenGhost Job?RemoteSee listing 17 Feb 26

Director, Customer Support OpenClosed Having said all that, this role's responsibilities are well-scoped and make sense for a Director role, as do the requirements, which distinguish it well enough from the VP position. If it weren't for the lack of salary transparency, this would still go in Eh, It's Probably Fine, but alas.

Tread Carefully Not yet rated Orderful Tread Carefully Support Head of / Director Full-time United States Canada No comp given OrderfulTread CarefullySupportHead of / DirectorFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 17 Feb 26

VP, Customer Operations OpenClosed Yet again, what would otherwise be a solid Eh, It's Probably Fine is getting thrown into Tread Carefully instead because there is no comp given. I guess I have job security after all?

Tread Carefully Not yet rated Orderful Tread Carefully Support Executive Full-time United States Canada No comp given OrderfulTread CarefullySupportExecutiveFull-timeUnited StatesCanadaNo comp givenClosedGhost Job?RemoteSee listing 17 Feb 26

Manager, Customer Service (Canada) OpenClosed Whatever. You know what I'd say here if I weren't so goddamned tired. You know, from all the fucking capitalism.

BINGO Not yet rated Quince BINGO Support Lead / Manager Full-time Onsite Ontario Canada QuinceBINGOSupportLead / ManagerFull-timeOnsiteOntarioCanada$100k-$150kClosedSee listing 10 Feb 26

Customer Success Manager OpenClosed Overall, this is a solid Eh, It's Probably Fine. Aside from a few flags (and asking for salary expectations on the application), it seems like a decent remote role with good benefits.

Eh, It's Probably Fine Not yet rated Procurify Eh, It's Probably Fine Success Mid-level Full-time British Columbia Canada $50k-$100k ProcurifyEh, It's Probably FineSuccessMid-levelFull-timeBritish ColumbiaCanada$50k-$100kClosedRemoteSee listing 31 Mar 25

Staff Customer Support Team Manager OpenClosed For roles in companies like these, upsides for some can be downsides for others: they're often really old-school working environments that tend to favor stability over rapid innovation. You skip a lot of the startup bullshit, but obviously, Business Granddaddies come with their own kind of bullshit.

Eh, It's Probably Fine Not yet rated GE Vernova Eh, It's Probably Fine Support Lead / Manager Full-time Massachusetts United States Ontario GE VernovaEh, It's Probably FineSupportLead / ManagerFull-timeMassachusettsUnited StatesOntarioCanada$100k-$150kClosedRemoteSee listing 07 Oct 24

Manager of Technical Support OpenClosed It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.

Seriously, Maybe Don't Not yet rated Siena Seriously, Maybe Don't Technical & Engineering Lead / Manager Full-time Texas Massachusetts Colorado SienaSeriously, Maybe Don'tTechnical & EngineeringLead / ManagerFull-timeTexasMassachusettsColoradoFloridaNew YorkOregonUnited StatesOntarioCanadaIrelandUnited KingdomPortugalEurope"Competitive" comp not givenClosedRemoteSee listing 31 Aug 24

Community Support Specialist OpenClosed I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.

Eh, It's Probably Fine Not yet rated DuckDuckGo Eh, It's Probably Fine Senior Full-time United States Canada United Kingdom $50k-$100k DuckDuckGoEh, It's Probably FineSeniorFull-timeUnited StatesCanadaUnited Kingdom$50k-$100kClosedRemoteCommunitySee listing 31 Aug 24

Voice of Customer Manager OpenClosed Seems like a neat role, although I do wish the salary range was higher.

Eh, It's Probably Fine Not yet rated Clio Eh, It's Probably Fine Success Senior Full-time Onsite Alberta British Columbia ClioEh, It's Probably FineSuccessSeniorFull-timeOnsiteAlbertaBritish ColumbiaOntarioCanada$100k-$150kClosedSee listing 26 Aug 24

Customer Success Operations Manager OpenClosed Assuming this isn't just for show and they really are rewarding existing employee work and loyalty, it seems like a green flag to me. Overall, this is a clear job description and I see nothing but positive culture signals, so I'm throwing this in Green Means Go!

Green Means Go Not yet rated Clio Green Means Go Success Lead / Manager Full-time British Columbia Alberta Ontario ClioGreen Means GoSuccessLead / ManagerFull-timeBritish ColumbiaAlbertaOntarioCanadaUnited States$50k-$100kClosedRemoteSee listing 26 Aug 24

Premium Support Associate OpenClosed Not being clear about salary upfront wastes everyone's time and demonstrates a lack of respect for a candidate's experience. (This is true regardless of where in the world the role is based.) All that to say: show me the money, Airbnb.

Tread Carefully Not yet rated Airbnb Tread Carefully Support Mid-level Full-time Alberta Ontario British Columbia AirbnbTread CarefullySupportMid-levelFull-timeAlbertaOntarioBritish ColumbiaQuebecSaskatchewanCanadaNo comp givenClosedRemoteSee listing 26 Aug 24

Manager, Customer Onboarding OpenClosed Well, we're certainly building a narrative here, aren't we?

Tread Carefully Not yet rated Qualio Tread Carefully Success Lead / Manager Full-time United States Canada "Competitive" comp not given QualioTread CarefullySuccessLead / ManagerFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

Director, Customer Success OpenClosed Man, I really want to put this in Eh, It's Probably Fine, but alas, they claim a competitive salary without then sharing the salary. So – well, you know how this ends.

Tread Carefully Not yet rated Qualio Tread Carefully Success Head of / Director Full-time United States Canada "Competitive" comp not given QualioTread CarefullySuccessHead of / DirectorFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 25 Aug 24

Bilingual Trust & Safety Investigator OpenClosed So many flags in a single sentence! I appreciate their commitment to an efficient Bad Job Bingo game.

BINGO Not yet rated Turo BINGO Senior Full-time Onsite Ontario Canada "Competitive" comp not given TuroBINGOSeniorFull-timeOnsiteOntarioCanada"Competitive" comp not givenClosedTrust & SafetySee listing 01 Jul 24

Head of Customer Experience OpenClosed The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.

Tread Carefully Not yet rated Passport Shipping Tread Carefully Experience Head of / Director Full-time United States Canada $100k-$150k Passport ShippingTread CarefullyExperienceHead of / DirectorFull-timeUnited StatesCanada$100k-$150kClosedRemoteSee listing 09 Jun 24

Customer Success Manager OpenClosed Seems great. Job description includes a lot of personality and both the JD and the Careers page are informative while showing a lot of positive culture signals.

Green Means Go Not yet rated Lumos Green Means Go Success Early Career Full-time United States Canada Mexico LumosGreen Means GoSuccessEarly CareerFull-timeUnited StatesCanadaMexicoSouth America$150k-$200kClosedRemoteSee listing 08 Jun 24

VP of Customer Success OpenClosed Maybe they should have had Siena review this job listing before they posted it.

Tread Carefully Not yet rated Siena Tread Carefully Success Executive Full-time New York California North Carolina SienaTread CarefullySuccessExecutiveFull-timeNew YorkCaliforniaNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Director of Customer Success OpenClosed But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Tread Carefully Not yet rated Siena Tread Carefully Success Head of / Director Full-time New York California Massachusetts SienaTread CarefullySuccessHead of / DirectorFull-timeNew YorkCaliforniaMassachusettsTexasNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Customer Success Manager OpenClosed Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!

Tread Carefully Not yet rated Siena Tread Carefully Success Mid-level Full-time Texas Massachusetts North Carolina SienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Implementation Product Specialist - Fire Documentation/ePCR - Canada OpenClosed As with the Director of Support role, no comp given, no mention of benefits anywhere.

Tread Carefully Not yet rated First Due Tread Carefully Success Early Career Full-time Canada No comp given Closed First DueTread CarefullySuccessEarly CareerFull-timeCanadaNo comp givenClosedRemoteSee listing 11 Mar 24

Head of Business Operations OpenClosed Do not do a shot every time you read the words "competent" or "competence." You will die of alcohol poisoning.

Tread Carefully Not yet rated Teal Platforms Tread Carefully Other Head of / Director Full-time United States Canada $150k-$200k Teal PlatformsTread CarefullyOtherHead of / DirectorFull-timeUnited StatesCanada$150k-$200kClosedRemoteSee listing 29 Feb 24

Head of Technical Support Engineering OpenClosed Job description is refreshingly free of "fast-paced, dynamic company" and "rockstar" language that's been so prevalent today. Salary's a little wide, but more than appropriate. This one might be a keeper!

Green Means Go Not yet rated Apollo GraphQL Green Means Go Technical & Engineering Head of / Director Full-time United States Canada $200k-$250k Apollo GraphQLGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited StatesCanada$200k-$250kClosedRemoteSee listing 15 Feb 24

Customer Support Lead OpenClosed There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.

BINGO Not yet rated Pulley BINGO Support Lead / Manager Full-time United States Canada No comp given PulleyBINGOSupportLead / ManagerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 14 Feb 24

Support Associate OpenClosed I think there's a lot of performance about culture happening on Pulley's Careers page, especially considering the explanation of culture they link to is a Twitter thread from 2020.

BINGO Not yet rated Pulley BINGO Support Early Career Full-time United States Canada No comp given PulleyBINGOSupportEarly CareerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 14 Feb 24

Vice President, Global Incident Management & Escalations OpenClosed Very wide salary range, but high enough that I don't think it really matters.

Eh, It's Probably Fine Not yet rated MongoDB Eh, It's Probably Fine Support Executive Full-time Hybrid New York California MongoDBEh, It's Probably FineSupportExecutiveFull-timeHybridNew YorkCaliforniaUnited StatesOntarioCanadaIrelandClosed$300k+See listing 03 Feb 24

Senior Director, Trust & Safety OpenClosed Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.

Eh, It's Probably Fine Not yet rated Kickstarter PBC Eh, It's Probably Fine Head of / Director Full-time California Colorado Connecticut Florida Kickstarter PBCEh, It's Probably FineHead of / DirectorFull-timeCaliforniaColoradoConnecticutFloridaGeorgiaIllinoisMassachusettsMarylandNorth CarolinaNew JerseyNew YorkOregonVirginiaWashingtonUnited StatesOntarioBritish ColumbiaCanadaUnited Kingdom$150k-$200kClosedRemoteTrust & SafetySee listing 02 Feb 24

Senior Risk Analyst, Trust and Safety OpenClosed Looooooool at this remote-baiting. Just say hybrid, my dudes.

Eh, It's Probably Fine Not yet rated Thumbtack Eh, It's Probably Fine Senior Full-time Hybrid United States Canada Philippines ThumbtackEh, It's Probably FineSeniorFull-timeHybridUnited StatesCanadaPhilippines$150k-$200kClosedTrust & SafetySee listing 02 Feb 24

Customer Success Manager OpenClosed

BINGO Not yet rated VelocityEHS BINGO Success Mid-level Full-time United States Canada "Competitive" comp not given VelocityEHSBINGOSuccessMid-levelFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Customer Experience Manager OpenClosed This seems intentionally worded to be confusing: "Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral."

Tread Carefully Not yet rated Momentus Technologies Tread Carefully Experience Mid-level Full-time United States Canada South America Momentus TechnologiesTread CarefullyExperienceMid-levelFull-timeUnited StatesCanadaSouth AmericaNo comp givenClosedRemoteSee listing 29 Jan 24

Customer Support Analyst OpenClosed This job description is wacky. Some of the responsibilities are reasonable for a role at this level, and some are most definitely not.

BINGO Not yet rated Linus Health BINGO Support Mid-level Full-time US Eastern time zones US Central time zones United States Linus HealthBINGOSupportMid-levelFull-timeUS Eastern time zonesUS Central time zonesUnited StatesCanada$50k-$100kClosedSee listing 19 Jan 24

Customer Service Team Leader OpenClosed This job is on Otta but isn’t listed on the company's website. But considering the Careers page is super bare-bones, that doesn’t necessarily mean anything.

BINGO Not yet rated Trust Wallet BINGO Support Lead / Manager Full-time United States Canada United Kingdom Trust WalletBINGOSupportLead / ManagerFull-timeUnited StatesCanadaUnited KingdomEurope"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Head of KYC OpenClosed

Eh, It's Probably Fine Not yet rated Mercury Eh, It's Probably Fine Other Head of / Director Full-time United States Canada $250k-$300k MercuryEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesCanada$250k-$300kClosedSee listing 16 Jan 24

Product Support Specialist OpenClosed Benefits section lists no actual benefits, but don’t worry! You’ll get potential! You’ll make a name for yourself! You’ll get exposure! YOU’LL HAVE SO MUCH FUN DOESN’T THIS SOUND FUN

Seriously, Maybe Don't Not yet rated Mutiny Seriously, Maybe Don't Support Mid-level Full-time United States Canada $100k-$150k MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemoteSee listing 16 Jan 24