Implementation Product Specialist - Fire Documentation/ePCR - Canada

First Due | No comp given

Steph's Notes:

As with the Director of Support role, no comp given, no mention of benefits anywhere.

Also, the job title differs in the headline from what's in the job description (making it more of a success role than a support one), so I've updated it in my listing, but the original listing below maintains the discrepancy.

Original Job Description: Product Specialist - Fire Documentation/ePCR - Canada

This is a remote position.

First Due is seeking a tech-savvy, customer-focused fire and EMS subject matter expert to work as an Implementation Product Specialist. In this role, you will work with Fire & EMS customers in Canada to Implement First Due modules, providing industry-leading leadership, guidance, and support as First Due continues to build its best-of-breed end-to-end Fire and EMS platform.  

The Role

• Act as an Implementation Product Specialist for First Due’s Fire Incident Reporting and/or EMS/ePCR modules
• Work directly with new customers to efficiently and effectively configure and optimize assigned modules.
• Partner with implementation project managers to successfully implement and launch First Due to Fire and EMS customers of varying sizes and complexities.
• Stay educated on module functionality, configuration, and industry best practices, including provincial compliance requirements for Fire Incident Reporting and/or EMS.
• Provide guidance on Provincial Reporting standards to both customers and First Due’s product management team.
• Assist the product management team in understanding the path to provincial compliance across multiple provinces.
• Maintain a full understanding of the features being developed in current and future sprints as well as the product roadmap.
• Document product gaps arising during implementation and work with product management to ideate potential solutions, especially in relation to meeting provincial compliance requirements.
• Participate in regional and national user group meetings both virtually and in person.
• Develop a deep understanding of competitors’ capabilities within the assigned area of the product.

Qualifications & Experience

• Experience in Public Safety software or operations (preferably in Fire or EMS)
• Understanding of Canadian Fire/EMS market and associate provincial standards
• Ability to take customer requests, determine the desired end state and provide a straightforward path to the most efficient solution.
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Exceptional project management skills: ability to manage multiple customer requests and projects simultaneously.
• Patient, responsive, supportive, and respectful; adept at presenting, responding to feedback, and reasonably overcoming obstacles.

About First Due

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management, Reporting, and Response, First Due is transforming fire departments through next-generation technology and innovation.

First Due. is an equal-opportunity employer. We do not discriminate and will take appropriate measures to ensure against discrimination and/or harassment in employment, recruitment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, national origin, ancestry, age, religion or belief, political affiliation, mental, physical, or sensory disability, medical condition, genetic information, pregnancy, retaliation, military or veteran status, marital status, family or parental status, sexual orientation, gender identity or expression, sex, or any other status protected by the laws or regulations in the locations where we operate. We will provide reasonable accommodation for applicants or employees for medical or religious reasons. We are committed to providing an environment of respect, acceptance, inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.