Customer Trust Manager - Complaints
Location: New York City · San Francisco · Portland
Mercury | $125,000-$164,000, geography-based
Steph's Notes:
Albert Einstein humbly noted “It’s not that I’m so smart, it’s just that I stay with problems longer,” and that humble and persistent confidence encompasses the ethos of the new Customer Trust Manager focusing on complaints as our first order of business.
I can't decide if quoting Albert Einstein in a job description is cute or weird.
I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week!
Worked here?
I rated the posting. You might know the place. Anything you can add about what the job is actually like is worth more than my read of the job description — that's the whole reason this box is here.
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Green Means Go
Seriously, Maybe Don't
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Comments on a job listing are public, and the company can read them. If you work there now, or you're mid-process with them, post under a name they wouldn't recognise. It takes ten seconds and nobody here will think less of you for it.
One ask on how you write it: stick to what happened to you. My manager told me the on-call rota was optional lands harder than this company lies to candidates — and it's a lot harder to argue with.