Tagged

No comp given

90 entries

Technical Support Engineer OpenClosed Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.

Tread Carefully Not yet rated Forter Tread Carefully Technical & Engineering Mid-level Full-time Hybrid United Kingdom No comp given ForterTread CarefullyTechnical & EngineeringMid-levelFull-timeHybridUnited KingdomNo comp givenClosedSee listing 12 Mar 24

Knowledge Base Specialist OpenClosed This actually seems like a fairly well-scoped role, but the lack of salary transparency and culture issues that surfaced in the Head of Support role put this in Tread Carefully.

Tread Carefully Not yet rated Passion.io Tread Carefully Knowledge & Education Early Career Full-time Worldwide No comp given Closed Passion.ioTread CarefullyKnowledge & EducationEarly CareerFull-timeWorldwideNo comp givenClosedRemoteSee listing 12 Mar 24

Head of Customer Support OpenClosed One day I'll have a whole Bad Job Bingo session without a SaaS company claiming to change the world but TODAY IS NOT THAT DAY

Tread Carefully Not yet rated Passion.io Tread Carefully Support Head of / Director Full-time Worldwide No comp given Closed Passion.ioTread CarefullySupportHead of / DirectorFull-timeWorldwideNo comp givenClosedRemoteSee listing 12 Mar 24

Customer Success Intern (Summer 2024) OpenClosed Same concerns as with the Support Intern position – no indication of what the pay is or even if the internship is paid at all.

Tread Carefully Not yet rated Okta Tread Carefully Success Internship Full-time United States No comp given Closed OktaTread CarefullySuccessInternshipFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Customer Support Program Management Intern (Summer 2024) OpenClosed I'm torn on this one. I don't think I've ever seen a Customer Support Intern anywhere else, so that Okta offers an intern program for this is very cool. But the fact that they don't say what the comp is makes me think they're just trying to get Support work on the cheap.

Tread Carefully Not yet rated Okta Tread Carefully Support Internship Full-time United States No comp given Closed OktaTread CarefullySupportInternshipFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Trainer and Content Manager OpenClosed As with the other two roles listed here, no salary given and no mention of benefits anywhere.

Tread Carefully Not yet rated First Due Tread Carefully Knowledge & Education Senior Full-time United States Travel Required No comp given First DueTread CarefullyKnowledge & EducationSeniorFull-timeUnited StatesTravel RequiredNo comp givenClosedRemoteSee listing 11 Mar 24

Implementation Product Specialist - Fire Documentation/ePCR - Canada OpenClosed As with the Director of Support role, no comp given, no mention of benefits anywhere.

Tread Carefully Not yet rated First Due Tread Carefully Success Early Career Full-time Canada No comp given Closed First DueTread CarefullySuccessEarly CareerFull-timeCanadaNo comp givenClosedRemoteSee listing 11 Mar 24

Director of Support OpenClosed This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.

Tread Carefully Not yet rated First Due Tread Carefully Support Head of / Director Full-time United States No comp given Closed First DueTread CarefullySupportHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Support Operations Manager OpenClosed I'm extremely confused. Maybe they posted the wrong job description under this job title?

BINGO Not yet rated Ownwell BINGO Support Mid-level Full-time Onsite Texas United States OwnwellBINGOSupportMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 29 Feb 24

Customer Success and Solutions Engineer OpenClosed I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing).

Eh, It's Probably Fine Not yet rated Zededa Eh, It's Probably Fine Success Mid-level Full-time Onsite California United States ZededaEh, It's Probably FineSuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesNo comp givenClosedSee listing 19 Feb 24

Director of Customer Service (Support) OpenClosed Company overall seems obsessed with "critical thinking" as an attribute, which makes me picture an office where people are, like, constantly running into closed doors. "Bob, Bob! She turned the doorknob! We're free! PUT HER RESUME ON THE TOP OF THE PILE."

BINGO Not yet rated Legacy.com BINGO Support Head of / Director Full-time Illinois United States No comp given Legacy.comBINGOSupportHead of / DirectorFull-timeIllinoisUnited StatesNo comp givenClosedSee listing 15 Feb 24

Director of Customer Support OpenClosed Duties are pretty standard for a role like this, as are the qualifications. What's frustrating is the lack of standard info, like salary, benefits, or even normal hints about the rest of the company, so I'm putting it in Tread Carefully.

Tread Carefully Not yet rated Piper Maddox Tread Carefully Support Head of / Director Full-time Massachusetts United States No comp given Piper MaddoxTread CarefullySupportHead of / DirectorFull-timeMassachusettsUnited StatesNo comp givenClosedRemoteSee listing 15 Feb 24

Customer Service Representative OpenClosed This one originally appeared in Tread Carefully but I got word from a reader that it might just be a scam. Approach with extreme caution.

BINGO Not yet rated That's Great News BINGO Support Entry-level Full-time Connecticut United States No comp given That's Great NewsBINGOSupportEntry-levelFull-timeConnecticutUnited StatesNo comp givenClosedRemoteSee listing 14 Feb 24

Customer Support Lead OpenClosed There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.

BINGO Not yet rated Pulley BINGO Support Lead / Manager Full-time United States Canada No comp given PulleyBINGOSupportLead / ManagerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 14 Feb 24

Support Associate OpenClosed I think there's a lot of performance about culture happening on Pulley's Careers page, especially considering the explanation of culture they link to is a Twitter thread from 2020.

BINGO Not yet rated Pulley BINGO Support Early Career Full-time United States Canada No comp given PulleyBINGOSupportEarly CareerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 14 Feb 24

Director of Technical Support OpenClosed Uh. Buckle in, my friends, because this one is A RIDE.

Seriously, Maybe Don't Not yet rated Netwrix Seriously, Maybe Don't Technical & Engineering Head of / Director Full-time United States No comp given Closed NetwrixSeriously, Maybe Don'tTechnical & EngineeringHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 14 Feb 24

Enterprise Customer Success Manager OpenClosed For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully.

Tread Carefully Not yet rated Canva Tread Carefully Success Mid-level Full-time Onsite Texas United States CanvaTread CarefullySuccessMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 04 Feb 24

Customer Success Specialist OpenClosed Not clear if it's US-Remote or Remote-Worldwide. Misalignment between duties/requirements and title/seniority. No mention of benefits anywhere that I can find, and application asks for desired pay.

BINGO Not yet rated QS Quacquarelli Symonds BINGO Success Mid-level Full-time No comp given Closed Remote QS Quacquarelli SymondsBINGOSuccessMid-levelFull-timeNo comp givenClosedRemoteSee listing 03 Feb 24

Patient Access Programs Operations Specialist OpenClosed What is with all the "Poorly-edited job description requires attention to detail" winners lately?

BINGO Not yet rated SmithRx BINGO Other Early Career Full-time Onsite Texas Utah SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing 29 Jan 24

Patient Access Programs Operations Analyst OpenClosed After the first two poorly-edited job descriptions, it's just funny now.

BINGO Not yet rated SmithRx BINGO Other Early Career Full-time Onsite Texas Utah SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing 29 Jan 24

Customer Experience Manager OpenClosed This seems intentionally worded to be confusing: "Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral."

Tread Carefully Not yet rated Momentus Technologies Tread Carefully Experience Mid-level Full-time United States Canada South America Momentus TechnologiesTread CarefullyExperienceMid-levelFull-timeUnited StatesCanadaSouth AmericaNo comp givenClosedRemoteSee listing 29 Jan 24

Customer Success & Transformation Manager OpenClosed Listen this is nonsense but they're hiring a ton so just go to their website I'm gonna lay down on the floor for a minute

Seriously, Maybe Don't Not yet rated AiDash Seriously, Maybe Don't Success Mid-level Full-time United States United Kingdom No comp given AiDashSeriously, Maybe Don'tSuccessMid-levelFull-timeUnited StatesUnited KingdomNo comp givenClosedRemoteSee listing 29 Jan 24

Supervisor, Customer Success OpenClosed Basically a can of Chock Full O' Nopes.

BINGO Not yet rated SOCi BINGO Success Lead / Manager Full-time United States No comp given Closed SOCiBINGOSuccessLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing 29 Jan 24

Senior Manager, Premium Support OpenClosed

Tread Carefully Not yet rated GitHub Tread Carefully Support Lead / Manager Full-time Australia No comp given Closed GitHubTread CarefullySupportLead / ManagerFull-timeAustraliaNo comp givenClosedRemoteSee listing 29 Jan 24

Patient Access Programs Supervisor OpenClosed

BINGO Not yet rated SmithRx BINGO Other Lead / Manager Full-time Onsite Texas United States SmithRxBINGOOtherLead / ManagerFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 29 Jan 24

Technical Support Engineer OpenClosed I think maybe I drank a really bad batch of coffee because nothing makes sense anymore.

BINGO Not yet rated Torq BINGO Technical & Engineering Senior Full-time Costa Rica No comp given Closed TorqBINGOTechnical & EngineeringSeniorFull-timeCosta RicaNo comp givenClosedRemoteSee listing 29 Jan 24

Director of Customer Success USA OpenClosed Doesn't mention benefits anywhere in the job description or the Join Us page.

Tread Carefully Not yet rated run:ai Tread Carefully Success Head of / Director Full-time United States No comp given Closed run:aiTread CarefullySuccessHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jan 24

Senior Customer Success Manager OpenClosed Candidates should have a strong attention to detail, but the company can't consistently capitalize its own name. Okay!

BINGO Not yet rated run:ai BINGO Success Senior Full-time United States No comp given Closed run:aiBINGOSuccessSeniorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jan 24

VP Partner Support OpenClosed

Tread Carefully Not yet rated Nuvei Tread Carefully Support Executive Full-time Arizona United States No comp given NuveiTread CarefullySupportExecutiveFull-timeArizonaUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Customer Support Advocate OpenClosed Job application is through Workday. My condolences.

Tread Carefully Not yet rated ServiceTitan Tread Carefully Support Early Career Full-time Utah United States No comp given ServiceTitanTread CarefullySupportEarly CareerFull-timeUtahUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Client Support Associate OpenClosed This is a mid-senior role at least – major misalignment between title/responsibilities and requirements.

BINGO Not yet rated Nuvei BINGO Support Mid-level Full-time United States No comp given Closed NuveiBINGOSupportMid-levelFull-timeUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Customer Success Operations Associate OpenClosed Same deal as with the Customer Success Manager – it's almost the exact same listing, including the degree requirements/GPA question, which seems like even more of a red flag.

BINGO Not yet rated PerformYard BINGO Success Early Career Full-time Virginia United States No comp given PerformYardBINGOSuccessEarly CareerFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 19 Jan 24

Customer Success Manager OpenClosed Quora says they value diversity and want individuals of all backgrounds to apply but then they disadvantage those folks in salary negotiations by not volunteering even a base comp. Let's stop letting companies get away with this empty, spineless talk, huh?

Tread Carefully Not yet rated Quora Tread Carefully Success Mid-level Full-time Ireland No comp given Closed QuoraTread CarefullySuccessMid-levelFull-timeIrelandNo comp givenClosedRemoteSee listing 19 Jan 24

Customer Success Manager OpenClosed I waffled on where this one should go (BINGO or Seriously, Maybe Don't). There's no Careers page, just a perfunctory EO statement at the bottom of their Jobs page along with a frankly alarming Values statement.

Cable Support Specialist OpenClosed I'll take "What job description was written by AI?" for $400, Alex.

BINGO Not yet rated AppDirect BINGO Support Early Career Full-time Hybrid Illinois United States AppDirectBINGOSupportEarly CareerFull-timeHybridIllinoisUnited StatesNo comp givenClosedSee listing 18 Jan 24

Migration Expert (Contractor) OpenClosed Compensation is per project depending on complexity, so no comp is not a red flag.

Eh, It's Probably Fine Not yet rated ConvertKit Eh, It's Probably Fine Technical & Engineering Senior Part-time Contract United States Europe ConvertKitEh, It's Probably FineTechnical & EngineeringSeniorPart-timeContractUnited StatesEuropeNo comp givenClosedRemoteSee listing 16 Jan 24

Product Support Manager OpenClosed

Tread Carefully Not yet rated Shippo Tread Carefully Support Lead / Manager Full-time Mexico No comp given Closed ShippoTread CarefullySupportLead / ManagerFull-timeMexicoNo comp givenClosedRemoteSee listing 16 Jan 24

Product Support Specialist OpenClosed Shippo isn’t nearly as transparent about this frontline role as they are about the Senior Manager, Product Support role, which doesn’t sit well with me.

Tread Carefully Not yet rated Shippo Tread Carefully Support Early Career Full-time Mexico No comp given Closed ShippoTread CarefullySupportEarly CareerFull-timeMexicoNo comp givenClosedRemoteSee listing 16 Jan 24

Customer Escalations Engineer - Switching OpenClosed Given the very different work locations, the lack of a comp range isn’t a red flag to me.

Eh, It's Probably Fine Not yet rated Cisco Meraki Eh, It's Probably Fine Support Senior Full-time United Kingdom Poland No comp given Cisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemoteSee listing 16 Jan 24

Director, Technical Support OpenClosed Points in favor: up-front about the challenges facing the team. Points against: C-Suite is all men. No mention of benefits or comp, asks for salary expectations in application.

Tread Carefully Not yet rated Duetto Research Tread Carefully Technical & Engineering Head of / Director Full-time US Eastern time zones United States No comp given Duetto ResearchTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUS Eastern time zonesUnited StatesNo comp givenClosedRemoteSee listing 16 Jan 24