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The job board Piper MaddoxTread CarefullySupportHead of / DirectorFull-timeMassachusettsUnited StatesNo comp givenClosedRemote Rated 15 Feb 2024 · Still open · Closed Back to the board

Director of Customer Support

Tread Carefully Not yet rated Closed Piper MaddoxTread CarefullySupportHead of / DirectorFull-timeMassachusettsUnited StatesNo comp givenClosedRemote Piper MaddoxTread CarefullySupportHead of / DirectorFull-timeMassachusettsUnited StatesNo comp givenClosedRemote See listing Remote Piper MaddoxTread CarefullySupportHead of / DirectorFull-timeMassachusettsUnited StatesNo comp givenClosedRemote

Location: Boston

Unknown EV Infrastructure Company | Piper Maddox | No comp given

⛔
This job is closed and no longer accepting applications. I keep an archive of Closed jobs so that you can see how past jobs of a particular company have been rated.

Steph's Notes:

Piper Maddox is a recruiting company focusing exclusively on the clean energy sector, so they're not the hiring company. I tried to find this job on their website, but, honestly, it's not a very functional job board and its design makes it actively unpleasant to use (and I warn against going there if flashing bothers you). This means that all the info I have on this particular job is just from the description on LinkedIn, which is admittedly not much.

This would be at an EV infrastructure company, overseeing and creating their customer support team, which sounds great. Duties are pretty standard for a role like this, as are the qualifications.

What's frustrating is the lack of standard info, like salary, benefits, or even normal hints about the rest of the company, so I'm putting it in Tread Carefully.

Roundup Issue

Original Job Description: Director of Customer Support

About the job

Are you interested in playing an integral part at one one the most promising start-ups in the EV Infrastructure space? As the Director of Customer Support you'd be responsible for overseeing and creating the customer support team at this company, ensuring that customers are receiving exceptional service and support throughout their entire experience with the product.

Please apply if you are interested!

Responsibilities:

  • Lead and inspire a high-performing customer support team.
  • Foster a customer-centric culture for a positive experience.
  • Implement process improvements for operational efficiency.
  • Collaborate cross-functionally to align support strategies with company goals.
  • Establish and monitor KPIs, adapting strategies to evolving customer needs.
  • Integrate relevant technologies for improved customer support.

Qualifications:

  • Bachelor's degree in business, computer science, or related field.
  • Proven customer support or service management experience.
  • Leadership skills with experience in the technology/software and hardware industries.
  • Excellent communication and interpersonal skills.
  • Experience building B2B2C Support & Service structure in hardware & software.
  • Proficiency in customer support software and tools.
  • Knowledge of EV charging platforms and APIs is a plus.
  • Familiarity with Salesforce Service Cloud, Slack, Datadog, Tableau, & ChatGPT.
  • Strong problem-solving and analytical skills.
  • Track record of driving customer satisfaction and retention.
  • Results-driven with focus on achieving targets.
  • Ability to handle pressure and escalated customer issues.
  • Strong organizational and time management skills.
  • Passionate about providing excellent customer support.
  • Self-motivated and able to work autonomously.

Worked here?

I rated the posting. You might know the place. Anything you can add about what the job is actually like is worth more than my read of the job description — that's the whole reason this box is here.

Read this bit first

Comments on a job listing are public, and the company can read them. If you work there now, or you're mid-process with them, post under a name they wouldn't recognise. It takes ten seconds and nobody here will think less of you for it.

One ask on how you write it: stick to what happened to you. My manager told me the on-call rota was optional lands harder than this company lies to candidates — and it's a lot harder to argue with.

Before you post

Disagree with me all you like — that's half the point. Don't come after other readers, don't post anyone's private details, don't pitch anything, and don't post anything you didn't write yourself. I delete what breaks that and I don't argue about it. Full version →

Something off in this thread? Send me a note and say which post it's on.

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