Member Engagement Specialist, CES

Wayspring | No comp given

Steph's Notes:

Having worked for a similar company, the job description seems pretty straightforward for this kind of role.

I will say, "the ability to communicate effectively and persuasively is required" in a substance abuse disorder treatment environment made me pause (it sounds vaguely salesy, which is a little gross given the subject matter).

Also, while the benefits look great, there's no salary transparency, so this goes in Tread Carefully. Side note: there's no way to link directly to the JD, unfortunately, so any links take you to the job listings page. While this particular job is in Indiana, there are a few other listings in the U.S. for this role.

Original Job Description: Member Engagement Specialist, CES

Location 450 E. 96th Street, Suite 500, Indianapolis, IN, 46240, United States
Job Category SUD Home
Employee Type FT Non-Exempt

Description

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So, if you think you have what it takes, but don’t necessarily meet every single point on one of our job openings, please still apply. We’d love to consider your application and see if you could be a great fit!

At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.

Overview of the Engagement Specialist

The Engagement Specialist will report to the Member Engagement Manager and will be tasked with longitudinal engagement with Members enrolled in Wayspring’s program. The ideal candidate will be a highly personable and professional with excellent communication skills. This individual will work to support a specific health plan market that Wayspring offers services in.

Responsibilities for the Engagement Specialist

• Conduct text and telephonic outreach to members assigned to their caseload
• Successfully contact members and review with them with an educational overview of Wayspring’s service offerings
• Provide on-going engagement to members
• Ensure members are connected to Wayspring clinical services Incorporate recovery support themes into engagement
• Regularly review member profile for SDoH and clinical updates
• Provide rotating after-hours and on-call support
• Initiate creative strategies to facilitate member contact
• Maintain performance accountability around member engagement and participation and achieve performance targets
• Adhere to Wayspring information security and privacy requirements
• Other duties as assigned

Requirements

• Minimum of three (3) years of experience in an outreach role, with preferred experience around telephonic outreach
• Highly organized and detail-oriented and self-driven with the ability to work independently and as part of a team
• Demonstrated ability working in a matrixed environment
• The ability to communicate effectively and persuasively is required
• Exceptional verbal communication skills, and effective presentation skills
• Experience with CRM platforms or Electronic Health Record systems is preferred

Company and Benefit Summary

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.

• Medical, Dental and Vision Insurance Options
• Company funded HSA
• Monthly Gym Allowance
• Paid parental leave – all parents included
• Company paid short term disability, long term disability and life insurance
• Generous 401k match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays

Additional Information

• Work Location Remote, WFH