Tagged

Support

Roles that involve reactively helping customers understand how to use a product and helping customers with technical issues. Support is usually provided via email, phone, chat, and/or social media.

162 entries

Customer Support Specialist OpenClosed Overall, though, this job seems pretty straightforward, the benefits are fine, and the pay is good for a fairly entry-level remote role. Nice to see a solid Eh, It's Probably Fine for this week's issue.

Eh, It's Probably Fine Not yet rated Mangomint Eh, It's Probably Fine Support Early Career Full-time United States $50k-$100k Closed MangomintEh, It's Probably FineSupportEarly CareerFull-timeUnited States$50k-$100kClosedRemoteSee listing 23 Sep 24

Head of Customer Support OpenClosed Oh wow, how unique brightwheel is! Because most startups move like molasses and expect their people to come in and fail immediately and repeatedly.

Seriously, Maybe Don't Not yet rated brightwheel Seriously, Maybe Don't Support Head of / Director Full-time United States $150k-$200k Closed brightwheelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Sep 24

Customer Support Advocate OpenClosed The main ones: Fast-paced environment, rapidly changing requirements, poorly-edited JD requires attention to detail, JD doesn't mention benefits at all, and salary for leadership roles is good but not for frontline roles.

BINGO Not yet rated brightwheel BINGO Support Early Career Full-time United States Closed $0k-$50k brightwheelBINGOSupportEarly CareerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 16 Sep 24

Director, Support OpenClosed It seems like a pretty straightforward Director role, but this is one of those times where playing Bad Job Bingo is more an art than a science because I'm getting a weird vibe from this job description.

Tread Carefully Not yet rated Instinct Science Tread Carefully Support Head of / Director Full-time United States $100k-$150k Closed Instinct ScienceTread CarefullySupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 09 Sep 24

Product Manager, Support Experience OpenClosed This role sounds fascinating and the pay is fantastic. I see no flags, so we've got our first (and only?) Green Means Go of the week.

Green Means Go Not yet rated Stripe Green Means Go Support Mid-level Full-time United States $200k-$250k Closed StripeGreen Means GoSupportMid-levelFull-timeUnited States$200k-$250kClosedRemoteSee listing 09 Sep 24

Manager, Customer Service OpenClosed I'm surprised that they provide a salary range for their frontline role but not for this manager role. The way the bullet is phrased makes me wonder if it's a genuine, accidental oversight, but regardless – the lack of salary transparency means this has to go into Tread Carefully.

Tread Carefully Not yet rated 86 Repairs Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed 86 RepairsTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 09 Sep 24

Customer Service Specialist: Evenings & Weekends OpenClosed The difference is that this role is pretty entry-level and offers an avenue for folks in hospitality-based customer service roles to transition into a remote tech support role, gaining valuable startup experience in the meantime.

Eh, It's Probably Fine Not yet rated 86 Repairs Eh, It's Probably Fine Support Entry-level Full-time United States $50k-$100k Closed 86 RepairsEh, It's Probably FineSupportEntry-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing 09 Sep 24

Director of Support OpenClosed Not provide fast responses and resolutions or excellent customer service, but fast TIMES and SCORES. Goddamn.

Seriously, Maybe Don't Not yet rated Level Seriously, Maybe Don't Support Head of / Director Full-time IT IS A MYSTERY Travel Required No comp given LevelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeIT IS A MYSTERYTravel RequiredNo comp givenClosedRemoteSee listing 09 Sep 24

Vice President, Customer Support OpenClosed Ladies, Gentlemen, Undecided, and Robots, it's the Incredible... Shrinking... Compensation Package! So great that you can't see it! Incredible because it's beyond imagining! Embark with Apollo.io on a fascinating adventure into the unknown!

Seriously, Maybe Don't Not yet rated Apollo.io Seriously, Maybe Don't Support Executive Full-time United States "Competitive" comp not given Closed Apollo.ioSeriously, Maybe Don'tSupportExecutiveFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 09 Sep 24

Director, Healthcare Support & Operations OpenClosed Maybe it's just me, but it feels like they're asking this Director position to do a lot. It almost reads as if they asked ChatGPT for a Director of Support & Ops job description and then didn't whittle it down at all to fit this specific role.

Tread Carefully Not yet rated Ōura Tread Carefully Support Head of / Director Full-time California United States Travel Required ŌuraTread CarefullySupportHead of / DirectorFull-timeCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosedRemoteSee listing 08 Sep 24

Vice President, Customer Care OpenClosed You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.

Seriously, Maybe Don't Not yet rated Therapy Brands Seriously, Maybe Don't Support Executive Full-time Alabama Arkansas Arizona Therapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizonaColoradoConnecticutDelawareFloridaGeorgiaKansasKentuckyLouisianaMaineMassachusettsIdahoIowaMichiganMinnesotaMarylandMississippiMissouriMontanaNebraskaNorth CarolinaNorth DakotaNew HampshireNew JerseyNew MexicoNew YorkNevadaOhioOklahomaOregonPennsylvaniaRhode IslandIllinoisSouth CarolinaTennesseeTexasUtahVirginiaWashingtonWisconsinIndianaNo comp givenClosedRemoteSee listing 02 Sep 24

Senior Director, Customer Support OpenClosed Overall, while I don't think there are any major flags, the USD salary range is a little low for a Senior Director role of this type, so I'm going to put it in Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Clio Eh, It's Probably Fine Support Head of / Director Full-time United States $150k-$200k Closed ClioEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Premium Support Associate OpenClosed Not being clear about salary upfront wastes everyone's time and demonstrates a lack of respect for a candidate's experience. (This is true regardless of where in the world the role is based.) All that to say: show me the money, Airbnb.

Tread Carefully Not yet rated Airbnb Tread Carefully Support Mid-level Full-time Alberta Ontario British Columbia AirbnbTread CarefullySupportMid-levelFull-timeAlbertaOntarioBritish ColumbiaQuebecSaskatchewanCanadaNo comp givenClosedRemoteSee listing 26 Aug 24

Senior Manager, Community Support PMO OpenClosed Looks like an interesting, meaty role, and I see no major flags. Pay is fantastic.

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Support Lead / Manager Full-time United States Closed Remote AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited StatesClosedRemote$200k-$250kSee listing 26 Aug 24

Senior Program Manager, Community Support OpenClosed Love how these companies are independently committing to the theme this week.

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Player Support Lead OpenClosed The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.

Eh, It's Probably Fine Not yet rated Netflix Eh, It's Probably Fine Support Lead / Manager Full-time California United States $150k-$200k NetflixEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaUnited States$150k-$200kClosedRemoteSee listing 26 Aug 24

Senior Contact Center Operations Strategist OpenClosed Seems fine, very corporate, but they're honest about that. Benefits are fine; pay is mostly okay – I think the low end is a little too low for a senior role, but not so low that it's a major flag.

Eh, It's Probably Fine Not yet rated Genesys Eh, It's Probably Fine Support Senior Full-time Colorado Indiana United States GenesysEh, It's Probably FineSupportSeniorFull-timeColoradoIndianaUnited States$100k-$150kClosedRemoteSee listing 26 Aug 24

Support Team Lead OpenClosed Overall, it's pretty clear they're looking for a discount manager, which is enough to put this in Tread Carefully.

Tread Carefully Not yet rated Arbor Education Tread Carefully Support Lead / Manager Full-time Hybrid United Kingdom Closed Arbor EducationTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomClosed$0k-$50kSee listing 25 Aug 24

Director, Global Customer Support OpenClosed Seems fine. Sounds like a very call center-y, corporate role, which is fine if that's your thing. Benefits seem good, pay range is good (if broad).

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Support Head of / Director Full-time Maryland $200k-$250k Closed Oracle Eh, It's Probably FineSupportHead of / DirectorFull-timeMaryland$200k-$250kClosedOracleSee listing 25 Aug 24

Director of Support OpenClosed I don't think they really know why they're hiring a Director of Support, which will likely make actually working in this role unpleasant, to say the least.

Seriously, Maybe Don't Not yet rated PeopleGrove Seriously, Maybe Don't Support Head of / Director Full-time Virginia United States No comp given PeopleGroveSeriously, Maybe Don'tSupportHead of / DirectorFull-timeVirginiaUnited StatesNo comp givenClosedRemoteSee listing 25 Aug 24

VP, Global Customer Support OpenClosed No major flags, Zuora seems to have a good grasp of what they want this position to accomplish, and the salary is excellent. Happy to put this in Eh, It's Probably Fine!

Eh, It's Probably Fine Not yet rated Zuora Eh, It's Probably Fine Support Executive Full-time United States Closed $300k+ ZuoraEh, It's Probably FineSupportExecutiveFull-timeUnited StatesClosed$300k+RemoteSee listing 25 Aug 24

Product Specialist OpenClosed This role has the same weird (and ableist) culture signals as the other roles at this company. And while there is salary transparency here (likely due to state laws requiring it, which is also a culture signal), the application asks for your target comp range, so into Tread Carefully it goes.

Tread Carefully Not yet rated AlphaSense Tread Carefully Support Early Career Full-time Onsite New York United States AlphaSenseTread CarefullySupportEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedSee listing 16 Aug 24

Product Specialist OpenClosed This role has the same weird (and ableist) culture signals as the Manager role. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.

Tread Carefully Not yet rated AlphaSense Tread Carefully Support Early Career Full-time Onsite United Kingdom No comp given AlphaSenseTread CarefullySupportEarly CareerFull-timeOnsiteUnited KingdomNo comp givenClosedSee listing 16 Aug 24

Product Specialist, Manager (Post Sales) OpenClosed I'm just a girl, standing in front of a faceless company, asking them to stop saying this ableist bullshit.

Tread Carefully Not yet rated AlphaSense Tread Carefully Support Lead / Manager Full-time Hybrid United Kingdom No comp given AlphaSenseTread CarefullySupportLead / ManagerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 16 Aug 24

Product Specialist, Manager (Pre Sales) OpenClosed This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.

Tread Carefully Not yet rated AlphaSense Tread Carefully Support Early Career Full-time Hybrid United Kingdom No comp given AlphaSenseTread CarefullySupportEarly CareerFull-timeHybridUnited KingdomNo comp givenClosedSee listing 15 Aug 24

Customer Support Manager OpenClosed I can tell you that I think they're asking too much from a Manager-level role, and I think the evolution in their Support approach is a bad signal for the function and the company's future. Tread Carefully.

Tread Carefully Not yet rated Vetcove Tread Carefully Support Lead / Manager Full-time United States No comp given Closed VetcoveTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedGhost Job?RemoteSee listing 15 Aug 24

Vice President, Customer Support OpenClosed On the one hand, the company has obviously put a lot of effort into thoughtful recruitment and in employee benefits. On the other, there are some flags here that I'd ask about.

Tread Carefully Not yet rated Billtrust Tread Carefully Support Executive Full-time United States $200k-$250k Closed BilltrustTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemoteSee listing 14 Aug 24

Director, Support Operations OpenClosed If you've been taking a shot every time they exclaim you should be energized by something, you are already drunk and we haven't even gotten out of the introduction.

BINGO Not yet rated Quince BINGO Support Head of / Director Full-time United States No comp given Closed QuinceBINGOSupportHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 21 Jul 24

Community & Identity Operations Specialist OpenClosed Pay is shit, especially for onsite in LA, especially for a multi-lingual role.

BINGO Not yet rated Snap BINGO Support Early Career Full-time Onsite California United States SnapBINGOSupportEarly CareerFull-timeOnsiteCaliforniaUnited States$50k-$100kClosedSee listing 01 Jul 24

Sr. Manager of Customer Support - SaaS Spend Management OpenClosed The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully.

Tread Carefully Not yet rated FinQuery Tread Carefully Support Lead / Manager Full-time United States No comp given Closed FinQueryTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing 09 Jun 24

Customer Support Manager (Hybrid) OpenClosed All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.

Tread Carefully Not yet rated Homebase Tread Carefully Support Lead / Manager Full-time Hybrid Colorado United States HomebaseTread CarefullySupportLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 09 Jun 24

Director, Customer Support OpenClosed How good are you at plastering on a smile while a middle-aged white dude is screaming at you?

Seriously, Maybe Don't Not yet rated Reveleer Seriously, Maybe Don't Support Head of / Director Full-time United States $100k-$150k Closed ReveleerSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 09 Jun 24

Senior Support Specialist APAC OpenClosed There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.

Tread Carefully Not yet rated SOCRadar Tread Carefully Support Senior Full-time Philippines No comp given Closed SOCRadarTread CarefullySupportSeniorFull-timePhilippinesNo comp givenClosedRemoteSee listing 09 Jun 24

Principal Support Specialist MEA OpenClosed There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.

Tread Carefully Not yet rated SOCRadar Tread Carefully Support Senior Full-time Egypt Africa No comp given SOCRadarTread CarefullySupportSeniorFull-timeEgyptAfricaNo comp givenClosedRemoteSee listing 09 Jun 24

Senior Support Specialist LATAM OpenClosed There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.

Tread Carefully Not yet rated SOCRadar Tread Carefully Support Senior Full-time Colombia South America No comp given SOCRadarTread CarefullySupportSeniorFull-timeColombiaSouth AmericaNo comp givenClosedRemoteSee listing 09 Jun 24

Customer Support Analyst (LATAM) OpenClosed This is not an Analyst role. Also, no mention of benefits anywhere in the JD or on the Careers page.

BINGO Not yet rated Capchase BINGO Support Mid-level Full-time Mexico South America No comp given CapchaseBINGOSupportMid-levelFull-timeMexicoSouth AmericaNo comp givenClosedRemoteSee listing 08 Jun 24

Client Support Lead OpenClosed Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)

BINGO Not yet rated Mindbloom BINGO Support Lead / Manager Full-time United States $100k-$150k Closed MindbloomBINGOSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 12 Mar 24

Team Lead, Customer Care OpenClosed This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.

Seriously, Maybe Don't Not yet rated CoreLogic Seriously, Maybe Don't Support Lead / Manager Full-time Onsite Texas Mississippi CoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50kSee listing 12 Mar 24

Support Operations Manager OpenClosed Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.

Seriously, Maybe Don't Not yet rated Apollo.io Seriously, Maybe Don't Support Lead / Manager Full-time United States "Competitive" comp not given Closed Apollo.ioSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Director, Enterprise Digital Support OpenClosed It's a call center director position at a corporate giant, so, you know. Do with that what you will.

Eh, It's Probably Fine Not yet rated Spectrum Eh, It's Probably Fine Support Head of / Director Full-time Onsite Colorado $150k-$200k SpectrumEh, It's Probably FineSupportHead of / DirectorFull-timeOnsiteColorado$150k-$200kClosedSee listing 12 Mar 24

Participant Support Specialist OpenClosed I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.

Tread Carefully Not yet rated Guideline Tread Carefully Support Early Career Full-time Colorado Washington United States GuidelineTread CarefullySupportEarly CareerFull-timeColoradoWashingtonUnited States$50k-$100kClosedRemoteSee listing 12 Mar 24

Manager, Owner and Partner Support OpenClosed The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.

BINGO Not yet rated ChargePoint BINGO Support Lead / Manager Full-time United States $50k-$100k Closed ChargePointBINGOSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 12 Mar 24

Psych Support Operations Manager OpenClosed The duties of the role and title are badly misaligned – this should be a Director-level role.

Tread Carefully Not yet rated Rula Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed RulaTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 12 Mar 24

Head of Customer Support OpenClosed One day I'll have a whole Bad Job Bingo session without a SaaS company claiming to change the world but TODAY IS NOT THAT DAY

Tread Carefully Not yet rated Passion.io Tread Carefully Support Head of / Director Full-time Worldwide No comp given Closed Passion.ioTread CarefullySupportHead of / DirectorFull-timeWorldwideNo comp givenClosedRemoteSee listing 12 Mar 24

Senior Customer Service Representative OpenClosed Ah, so they want a discount manager. Cooooool.

BINGO Not yet rated Dispatch BINGO Support Lead / Manager Full-time United States $50k-$100k Closed DispatchBINGOSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 11 Mar 24

Manager of Customer Support OpenClosed Every time they talk about how fun they are, another venture capitalist gets a little red flag pocket square.

BINGO Not yet rated Homebot BINGO Support Lead / Manager Full-time Hybrid Colorado United States HomebotBINGOSupportLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing 11 Mar 24

Customer Support Program Management Intern (Summer 2024) OpenClosed I'm torn on this one. I don't think I've ever seen a Customer Support Intern anywhere else, so that Okta offers an intern program for this is very cool. But the fact that they don't say what the comp is makes me think they're just trying to get Support work on the cheap.

Tread Carefully Not yet rated Okta Tread Carefully Support Internship Full-time United States No comp given Closed OktaTread CarefullySupportInternshipFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Director of Support OpenClosed This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.

Tread Carefully Not yet rated First Due Tread Carefully Support Head of / Director Full-time United States No comp given Closed First DueTread CarefullySupportHead of / DirectorFull-timeUnited StatesNo comp givenClosedRemoteSee listing 11 Mar 24

Director of Central Support OpenClosed If I score this strictly, it could be a BINGO, but I'm not going to. Honestly, for the right person, going in with their eyes open (and assuming the pay doesn't suck)? It could be an interesting, meaty role.

Tread Carefully Not yet rated Pacaso Tread Carefully Support Head of / Director Full-time United States "Competitive" comp not given Closed PacasoTread CarefullySupportHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 01 Mar 24

Support Operations Manager OpenClosed I'm extremely confused. Maybe they posted the wrong job description under this job title?

BINGO Not yet rated Ownwell BINGO Support Mid-level Full-time Onsite Texas United States OwnwellBINGOSupportMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 29 Feb 24