Customer Support Specialist

Mangomint | $55,000-$60,000

Steph's Notes:

You know what, Mangomint gets points for having a hella-focused mission and vision statement and a near-gender-balanced senior leadership team.

These aren't the best-written job duties I've ever seen, but at least I feel confident a real person wrote them, and that's something.

Enjoyment in working on difficult-to-solve problems, even in stressful situations

It's not that I think salon and spa operations can't be stressful, I just always wonder why companies think that customers' stress must always transfer to customer support teams.

As someone who's both worked in what would be considered highly stressful fields and led teams, I know that doesn't have to be true, so it's frustrating to see this so often in job descriptions.

Overall, though, this job seems pretty straightforward, the benefits are fine, and the pay is good for a fairly entry-level remote role. Nice to see a solid Eh, It's Probably Fine for this week's issue.

Original Job Description: Customer Support Specialist

About Mangomint

Mangomint is a fast-growing Series B SaaS company on a mission to provide next-generation software that blends so effortlessly into the daily activities of salons and spas, that it effectively disappears. Our platform is used (and loved) every day, by more than 10,000 salon and spa professionals in the U.S. and Canada, to manage everything from appointment booking and staff management to payment processing and more. The opportunity to work at Mangomint offers many possibilities.

We’re a pretty small team but we’re doing really BIG things. We’re a fully remote, fun, and hard-working team with the occasional in-person get-together every few months. Come build with us!

About the Role

At Mangomint, our customers are everything. Our Customer Support Specialists are committed to providing best-in-class customer support by quickly and accurately answering their questions. We hold our Customer Support Specialists to high standards, reflecting the high expectations of our customers. As part of our growing team, you will directly impact the everyday lives of our customers. If you care deeply about customers, are excited to learn, and want to be a part of a fast growing start-up and all that comes with it, this may be the role for you.

As a Customer Support Specialist at Mangomint, you will:

• Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
• Continually increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
• Collaborate with other teams to identify and resolve technical issues reported by customers
• Document and share common customer issues and solutions
• Provide customized solutions and preemptive follow-ups to ensure customer satisfaction and retention

What We're Looking For

• A minimum of 1 year of experience in a software support position
• The ability to learn incredibly quickly and an “I’ll figure it out” attitude, while also not being afraid to ask questions
• Independence and the ability to work well independently and as part of a team
• Enjoyment in working on difficult-to-solve problems, even in stressful situations
• Passion for talking with people from all walks of life, maintaining respect and kindness
• Strong written communication skills*Experience with salons and spas (or beauty & wellness in general) would be highly beneficial

What You’ll Love About Mangomint

• Unlimited PTO
• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app & One Medical membership
• Health, dental, vision, life & LTD insurance
• Travel to exciting & fun team events
• 401k (no matching)

Mangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).