Tagged

Support

Roles that involve reactively helping customers understand how to use a product and helping customers with technical issues. Support is usually provided via email, phone, chat, and/or social media.

162 entries

Support and Solutions Specialist OpenClosed

BINGO Not yet rated Legacy.com BINGO Support Mid-level Full-time Arizona Colorado Indiana Legacy.comBINGOSupportMid-levelFull-timeArizonaColoradoIndianaKentuckyLouisianaMaineNorth CarolinaNew YorkPennsylvaniaTexasUtahVirginiaWisconsinClosed$0k-$50kRemoteSee listing 15 Feb 24

Director of Customer Service (Support) OpenClosed Company overall seems obsessed with "critical thinking" as an attribute, which makes me picture an office where people are, like, constantly running into closed doors. "Bob, Bob! She turned the doorknob! We're free! PUT HER RESUME ON THE TOP OF THE PILE."

BINGO Not yet rated Legacy.com BINGO Support Head of / Director Full-time Illinois United States No comp given Legacy.comBINGOSupportHead of / DirectorFull-timeIllinoisUnited StatesNo comp givenClosedSee listing 15 Feb 24

Director of Customer Support OpenClosed Duties are pretty standard for a role like this, as are the qualifications. What's frustrating is the lack of standard info, like salary, benefits, or even normal hints about the rest of the company, so I'm putting it in Tread Carefully.

Tread Carefully Not yet rated Piper Maddox Tread Carefully Support Head of / Director Full-time Massachusetts United States No comp given Piper MaddoxTread CarefullySupportHead of / DirectorFull-timeMassachusettsUnited StatesNo comp givenClosedRemoteSee listing 15 Feb 24

Senior Manager of Customer Support OpenClosed Given the listed duties and that this position reports to the VP of Operations and will collaborate closely with senior leadership, it really needs to be more senior than a Senior Manager (I'm thinking at least a Director of Support, if not Head of).

Eh, It's Probably Fine Not yet rated AllTrails Eh, It's Probably Fine Support Lead / Manager California United States $100k-$150k Closed AllTrailsEh, It's Probably FineSupportLead / ManagerCaliforniaUnited States$100k-$150kClosedRemoteSee listing 15 Feb 24

Director – Product Support OpenClosed Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag.

Eh, It's Probably Fine Not yet rated Veeva Systems Eh, It's Probably Fine Support Head of / Director Full-time Ohio United States US Eastern time zones Veeva SystemsEh, It's Probably FineSupportHead of / DirectorFull-timeOhioUnited StatesUS Eastern time zonesUS Central time zonesTravel Required$150k-$200kClosedRemoteSee listing 15 Feb 24

Director of Support & Intelligence OpenClosed My new tagline is going to be - Bad Job Bingo: I read shitty Careers pages you don't have to.

Seriously, Maybe Don't Not yet rated Certificial Seriously, Maybe Don't Support Head of / Director Full-time IT IS A MYSTERY I DON'T EVEN THINK THEY KNOW Closed CertificialSeriously, Maybe Don'tSupportHead of / DirectorFull-timeIT IS A MYSTERYI DON'T EVEN THINK THEY KNOWClosedRemoteSee listing 15 Feb 24

Customer Service Representative OpenClosed This one originally appeared in Tread Carefully but I got word from a reader that it might just be a scam. Approach with extreme caution.

BINGO Not yet rated That's Great News BINGO Support Entry-level Full-time Connecticut United States No comp given That's Great NewsBINGOSupportEntry-levelFull-timeConnecticutUnited StatesNo comp givenClosedRemoteSee listing 14 Feb 24

Customer Support Lead OpenClosed There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.

BINGO Not yet rated Pulley BINGO Support Lead / Manager Full-time United States Canada No comp given PulleyBINGOSupportLead / ManagerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 14 Feb 24

Support Associate OpenClosed I think there's a lot of performance about culture happening on Pulley's Careers page, especially considering the explanation of culture they link to is a Twitter thread from 2020.

BINGO Not yet rated Pulley BINGO Support Early Career Full-time United States Canada No comp given PulleyBINGOSupportEarly CareerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing 14 Feb 24

Customer Service Representative Supervisor OpenClosed Oof, let this be a lesson to me not to finalize my notes before I look at everything. The job description is harmless enough, but the real hints at culture and work environment are in the job application.

BINGO Not yet rated Acentra Health BINGO Support Lead / Manager Full-time United States Closed $0k-$50k Acentra HealthBINGOSupportLead / ManagerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 14 Feb 24

Application Support Specialist OpenClosed See the Director, Customer Support listing for more on why this position also hit BINGO.

BINGO Not yet rated Scout Motors BINGO Support Senior Full-time Onsite Michigan $50k-$100k Scout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosedSee listing 14 Feb 24

Customer Care Manager OpenClosed This seems okay? They're honest about the fact the company's experimenting with what works and what doesn't, which I appreciate, and the pay is pretty good for a non-technical, actually mid-level manager role.

Eh, It's Probably Fine Not yet rated Sundays for Dogs Eh, It's Probably Fine Support Lead / Manager Full-time United States $50k-$100k Closed Sundays for DogsEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 14 Feb 24

Director, Customer Support OpenClosed Y'all. Whenever a company mentions the actual benefits of a job as "in addition" to the PRIVILEGE and SPLENDOR of simply working for said company, as if being able to feed and provide for the health of your family is secondary to supporting an "iconic brand," well that is a major red flag.

BINGO Not yet rated Scout Motors BINGO Support Head of / Director Full-time Hybrid South Carolina Michigan Scout MotorsBINGOSupportHead of / DirectorFull-timeHybridSouth CarolinaMichiganCaliforniaVirginiaUnited States$150k-$200kClosedSee listing 14 Feb 24

Patient Service Representative OpenClosed I give them points for pay transparency, but deduct equal points for $18-$20/hr. That's shitty pay for someone with 5 years experience in "providing high-touch patient experience."

BINGO Not yet rated Midi Health BINGO Support Senior Full-time United States Closed $0k-$50k Midi HealthBINGOSupportSeniorFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 06 Feb 24

Customer Service Director OpenClosed I'm putting this in Tread Carefully because although the product legitimately sounds cool, there's a certain old-school vibe I get from this job listing that makes me think they're looking for a clean-shaven, middle-aged white dude with an MBA from a midwestern school and a Chinos fetish.

Tread Carefully Not yet rated Forge Nano Tread Carefully Support Head of / Director Full-time United States $100k-$150k Closed Forge NanoTread CarefullySupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing 06 Feb 24

Head of Customer Operations OpenClosed Role reports to the CFO, which is an interesting choice.

Tread Carefully Not yet rated Empower Tread Carefully Support Head of / Director Full-time United States $150k-$200k Closed EmpowerTread CarefullySupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing 06 Feb 24

Director of Product, Support Services OpenClosed I'm tentatively putting this in Green Means Go only because they state that they don't negotiate salaries. In the context of their Careers page and the job description, it doesn't seem like a flag.

Green Means Go Not yet rated Alma Green Means Go Support Head of / Director Full-time United States $200k-$250k Closed AlmaGreen Means GoSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing 06 Feb 24

Senior Customer Service Representative OpenClosed

BINGO Not yet rated Airwallex BINGO Support Mid-level Full-time United States "Competitive" comp not given Closed AirwallexBINGOSupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 06 Feb 24

Customer Support Analyst OpenClosed

Tread Carefully Not yet rated Airwallex Tread Carefully Support Early Career Full-time Hybrid Australia "Competitive" comp not given AirwallexTread CarefullySupportEarly CareerFull-timeHybridAustralia"Competitive" comp not givenClosedSee listing 06 Feb 24

Senior Support Specialist, Payroll OpenClosed 10 YEARS OF EXPERIENCE for at most $67k at a SaaS company? Am I reading that right? WHAT THE HELL.

BINGO Not yet rated Restaurant365 BINGO Support Senior Full-time United States $50k-$100k Closed Restaurant365BINGOSupportSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing 05 Feb 24

Director, Digital Customer Service and Support Analyst OpenClosed

Eh, It's Probably Fine Not yet rated Gartner Eh, It's Probably Fine Support Head of / Director Full-time Hybrid $100k-$150k Closed GartnerEh, It's Probably FineSupportHead of / DirectorFull-timeHybrid$100k-$150kClosedRemoteSee listing 04 Feb 24

Product Support Manager, Payments OpenClosed Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.

Tread Carefully Not yet rated Roblox Tread Carefully Support Senior Full-time Onsite California United States RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing 03 Feb 24

Vice President, Global Incident Management & Escalations OpenClosed Very wide salary range, but high enough that I don't think it really matters.

Eh, It's Probably Fine Not yet rated MongoDB Eh, It's Probably Fine Support Executive Full-time Hybrid New York California MongoDBEh, It's Probably FineSupportExecutiveFull-timeHybridNew YorkCaliforniaUnited StatesOntarioCanadaIrelandClosed$300k+See listing 03 Feb 24

Product Support Specialist OpenClosed Yes, it's AI. I'm as surprised as you. The job description is honest and straightforward, the compensation is fantastic for a role at this level, the benefits are great, the job application is thoughtful and not burdensome to applicants, and their Careers page is clear and informative. Wild, huh?

Green Means Go Not yet rated Green Means Go Support Early Career Full-time Hybrid California United States $100k-$150k Green Means GoSupportEarly CareerFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropicSee listing 03 Feb 24

Customer Support Manager OpenClosed They repeat "dynamic environment" a lot. There are several other Success and Support roles open and the ones I've seen are pretty fair compensation-wise, so worth a look if working in a "fast moving dynamic environment" doesn't phase you.

Tread Carefully Not yet rated ParentSquare Tread Carefully Support Lead / Manager Full-time California United States $50k-$100k ParentSquareTread CarefullySupportLead / ManagerFull-timeCaliforniaUnited States$50k-$100kClosedRemoteSee listing 29 Jan 24

Manager of Customer Support OpenClosed The application requires you to create an account with Dayforce, which seems like an even more corporate Workday, which I honestly didn't think was possible.

Tread Carefully Not yet rated Onit Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed OnitTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 29 Jan 24

Senior Manager, Premium Support OpenClosed

Tread Carefully Not yet rated GitHub Tread Carefully Support Lead / Manager Full-time Australia No comp given Closed GitHubTread CarefullySupportLead / ManagerFull-timeAustraliaNo comp givenClosedRemoteSee listing 29 Jan 24

Vice President, Global Customer Support OpenClosed Job application is through Workday. My condolences.

Tread Carefully Not yet rated ServiceTitan Tread Carefully Support Executive Full-time United States $150k-$200k Closed ServiceTitanTread CarefullySupportExecutiveFull-timeUnited States$150k-$200kClosedRemoteSee listing 21 Jan 24

Customer Support Operations Manager OpenClosed

Tread Carefully Not yet rated Empower Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed EmpowerTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 21 Jan 24

Director of Customer Support OpenClosed "We share your values: a dedication to Texans" is an...unexpectedly short list of values.

Tread Carefully Not yet rated Spindlemedia Tread Carefully Support Head of / Director Full-time Texas United States $100k-$150k SpindlemediaTread CarefullySupportHead of / DirectorFull-timeTexasUnited States$100k-$150kClosedRemoteSee listing 21 Jan 24

Principal Customer Service Advisor - OPIS OpenClosed This job description is something else. There I am, minding my own business, thinking this is a normal junior customer service role, and then I read with own two eyes: "A minimum of 7 years in an OPIS CS position[...]or 5-10 years experience in a contact center/customer service environment."

BINGO Not yet rated Dow Jones BINGO Support Senior Full-time United States $100k-$150k Closed Dow JonesBINGOSupportSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing 21 Jan 24

Customer Support Specialist OpenClosed

Tread Carefully Not yet rated Topstep Tread Carefully Support Early Career Full-time United States "Competitive" comp not given Closed TopstepTread CarefullySupportEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 21 Jan 24

Customer Support Operations Analyst OpenClosed

Tread Carefully Not yet rated Empower Tread Carefully Support Early Career Full-time United States "Competitive" comp not given Closed EmpowerTread CarefullySupportEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 21 Jan 24

VP Partner Support OpenClosed

Tread Carefully Not yet rated Nuvei Tread Carefully Support Executive Full-time Arizona United States No comp given NuveiTread CarefullySupportExecutiveFull-timeArizonaUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Customer Support Advocate OpenClosed Job application is through Workday. My condolences.

Tread Carefully Not yet rated ServiceTitan Tread Carefully Support Early Career Full-time Utah United States No comp given ServiceTitanTread CarefullySupportEarly CareerFull-timeUtahUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Client Support Associate OpenClosed This is a mid-senior role at least – major misalignment between title/responsibilities and requirements.

BINGO Not yet rated Nuvei BINGO Support Mid-level Full-time United States No comp given Closed NuveiBINGOSupportMid-levelFull-timeUnited StatesNo comp givenClosedRemoteSee listing 20 Jan 24

Head of Customer Support OpenClosed I have many concerns. That the title of the role doesn't match the title in the job description. The ridiculous salary. That the company has no Careers page and the role is only listed on LinkedIn. The stability/longevity of a company staking money on other people playing video games.

Seriously, Maybe Don't Not yet rated 1v1Me Seriously, Maybe Don't Support Head of / Director Full-time United States $50k-$100k Closed 1v1MeSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$50k-$100kClosedRemoteSee listing 20 Jan 24

Internal Support Strategy & Operations, Senior Manager OpenClosed Support seems to report to Sales, which makes me twitch.

Eh, It's Probably Fine Not yet rated Okta Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed OktaEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 19 Jan 24

Manager, Product Support OpenClosed I'm curious as to why this isn't a Director or Head of-level role when the description says that "Petvisor is the holding company for several subsidiaries [...] This is an exciting employment opportunity with responsibilities spanning the portfolio of companies."

Tread Carefully Not yet rated PetDesk Tread Carefully Support Lead / Manager Full-time United States $50k-$100k Closed PetDeskTread CarefullySupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing 19 Jan 24

Customer Support Analyst OpenClosed This job description is wacky. Some of the responsibilities are reasonable for a role at this level, and some are most definitely not.

BINGO Not yet rated Linus Health BINGO Support Mid-level Full-time US Eastern time zones US Central time zones United States Linus HealthBINGOSupportMid-levelFull-timeUS Eastern time zonesUS Central time zonesUnited StatesCanada$50k-$100kClosedSee listing 19 Jan 24

Business Systems Analyst, Support Operations OpenClosed

Eh, It's Probably Fine Not yet rated Checkr Eh, It's Probably Fine Support Mid-level Full-time Hybrid Colorado United States CheckrEh, It's Probably FineSupportMid-levelFull-timeHybridColoradoUnited States$100k-$150kClosedSee listing 19 Jan 24

Customer Support Representative OpenClosed

Seriously, Maybe Don't Not yet rated 1v1Me Seriously, Maybe Don't Support Entry-level Full-time United States Closed $0k-$50k 1v1MeSeriously, Maybe Don'tSupportEntry-levelFull-timeUnited StatesClosed$0k-$50kRemoteSee listing 19 Jan 24

Cable Support Specialist OpenClosed I'll take "What job description was written by AI?" for $400, Alex.

BINGO Not yet rated AppDirect BINGO Support Early Career Full-time Hybrid Illinois United States AppDirectBINGOSupportEarly CareerFull-timeHybridIllinoisUnited StatesNo comp givenClosedSee listing 18 Jan 24

Customer Support Lead OpenClosed This job was this close to making it into Green Means Go, but there’s a misalignment between the duties of the position and the job title, so alas, into this category it goes.

Eh, It's Probably Fine Not yet rated Nova Credit Eh, It's Probably Fine Support Lead / Manager Full-time United States $100k-$150k Closed Nova CreditEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing 17 Jan 24

Senior Manager, Product Support OpenClosed

Eh, It's Probably Fine Not yet rated Shippo Eh, It's Probably Fine Support Lead / Manager Full-time United States $150k-$200k Closed ShippoEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Director of Product Support OpenClosed As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs.

Eh, It's Probably Fine Not yet rated Teachable Eh, It's Probably Fine Support Head of / Director Full-time New York United States $150k-$200k TeachableEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Head of Product Support OpenClosed This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that.

Eh, It's Probably Fine Not yet rated Wingspan Eh, It's Probably Fine Support Head of / Director Full-time New York United States $150k-$200k WingspanEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24

Customer Service Team Leader OpenClosed This job is on Otta but isn’t listed on the company's website. But considering the Careers page is super bare-bones, that doesn’t necessarily mean anything.

BINGO Not yet rated Trust Wallet BINGO Support Lead / Manager Full-time United States Canada United Kingdom Trust WalletBINGOSupportLead / ManagerFull-timeUnited StatesCanadaUnited KingdomEurope"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24

Multiple Positions OpenClosed Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.

BINGO Not yet rated ID.me BINGO Success Support Technical & Engineering Entry-level Early Career Mid-level ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?RemoteSee listing 16 Jan 24

Customer Advocate, Social Media OpenClosed I would expect a position that mentions owning the customer experience so often, that interfaces regularly with senior leadership, and that requires at least 4-5 years experience to have a more senior title.

Tread Carefully Not yet rated MoneyLion Tread Carefully Support Mid-level Full-time United States "Competitive" comp not given Closed MoneyLionTread CarefullySupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24