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Support Human By a support human, for support humans.

Tagged

Support

Roles that involve reactively helping customers understand how to use a product and helping customers with technical issues. Support is usually provided via email, phone, chat, and/or social media.

162 entries

Product Support Manager OpenClosed Tread Carefully Not yet rated ShippoTread CarefullySupportLead / ManagerFull-timeMexicoNo comp givenClosed ShippoTread CarefullySupportLead / ManagerFull-timeMexicoNo comp givenClosedRemoteSee listing 16 Jan 24
Senior Manager, Enterprise Support OpenClosed Eh, It's Probably Fine Not yet rated MotiveEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosed MotiveEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing 16 Jan 24
Senior VP of Support OpenClosed This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role. Tread Carefully Not yet rated MeridianlinkTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosed MeridianlinkTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemoteSee listing 16 Jan 24
Director of Escalations (Support) OpenClosed Eh, It's Probably Fine Not yet rated Cisco MerakiEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$200k-$250kClosed Cisco MerakiEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing 16 Jan 24
Product Support Specialist OpenClosed Shippo isn’t nearly as transparent about this frontline role as they are about the Senior Manager, Product Support role, which doesn’t sit well with me. Tread Carefully Not yet rated ShippoTread CarefullySupportEarly CareerFull-timeMexicoNo comp givenClosed ShippoTread CarefullySupportEarly CareerFull-timeMexicoNo comp givenClosedRemoteSee listing 16 Jan 24
Support Team Lead OpenClosed The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine. Eh, It's Probably Fine Not yet rated MercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregon MercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemoteSee listing 16 Jan 24
Chat Support Associate OpenClosed Tread Carefully Not yet rated VetcoveTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosed VetcoveTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosedGhost Job?RemoteSee listing 16 Jan 24
Vice President of Customer Service OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosedSee listing 16 Jan 24
Payroll Support Specialist OpenClosed Eh, It's Probably Fine Not yet rated CheckEh, It's Probably FineSupportEarly CareerCaliforniaUnited States$50k-$100kClosed CheckEh, It's Probably FineSupportEarly CareerCaliforniaUnited States$50k-$100kClosedRemoteSee listing 16 Jan 24
Customer Escalations Engineer - Switching OpenClosed Given the very different work locations, the lack of a comp range isn’t a red flag to me. Eh, It's Probably Fine Not yet rated Cisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp given Cisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemoteSee listing 16 Jan 24
Manager, Customer Support OpenClosed I will be forever outraged / amused by companies that say their comp is competitive, don’t provide said comp, and then have the audacity to say they’re looking for someone who wants to hold a role for the long-term. BINGO Not yet rated VeroBINGOSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosed VeroBINGOSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing 16 Jan 24
Product Support Specialist OpenClosed Benefits section lists no actual benefits, but don’t worry! You’ll get potential! You’ll make a name for yourself! You’ll get exposure! YOU’LL HAVE SO MUCH FUN DOESN’T THIS SOUND FUN Seriously, Maybe Don't Not yet rated MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150k MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemoteSee listing 16 Jan 24