Client Success Manager

Location: Salt Lake City

Resource Innovations | "Competitive" comp not given

Steph's Notes:

Support senior staff with development of presentations and proposals

LOL, just added "Company thinks CX professionals are basically admin staff" to the Bingo card.

Ability to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery level

The belly laugh I just gave at a company that constantly repeats itself and can barely put together a sentence requiring "flawless detail orientation." Pretty sure it's the only thing keeping me from slipping into a boredom-induced coma.

Original Job Description: Client Success Manager

Resource Innovations is seeking a Client Success Manager to join our growing team. We are seeking a highly skilled and motivated Client Success Manager with a strong background in client relations and project management to join our dynamic team. As a Client Success Manager with Resource Innovations, you will support client onboardings and delivery of steady state account management to support the delivery and continuous improvement of application processing and customer service as a part of energy efficiency program implementation.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Duties and Responsibilities

• Builds and enacts project plans to ensure satisfaction of clients (internal and external)
• Identify client needs and translate those needs into plans for delivery
• Coordinates all communications/meetings regarding various programs with Project Managers and key Business Process staff
• Tracks and ensures deadlines are met on all program initiatives, improvements, and remediation plans
• Conducts bi-monthly satisfaction assessments with Project Managers and Project Administrators to identify opportunities for improvement
• Works with peers to allocate appropriate resources for initiatives
• Facilitates internal resources and activity necessary to effectively deliver tangible results for clients
• Responsible for achievement of transition plans (new work) into Business Process
• Responsible for achievement of transition plans (expiring work) from Business Process
• Support senior staff with development of presentations and proposals
• Other duties as assigned.

Requirements

• 3+ years of experience in project coordination, project management, or transition management
• Demonstrated ability to build, track, and implement project plans
• Ability to guide the big picture at a project level, while also possessing flawless detail orientation at a client delivery level
• Excellent written and verbal communication skills are mandatory.

Preferred skills, education and experience

• Advanced meeting and process facilitation skills
• Interest in sustainability and passionate about making a meaningful impact on the environment.

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.