In Before the Lock
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
Podcasts
Added 21 Mar 2024
Everything I'd send a CX friend.
Podcasts, blogs, newsletters, books, communities, courses, tools, conferences, and more! Years of good work by CX folks, for CX folks. We deserve nice things, and here they are (free and ungated, always).
Like the best CX, every resource in the library was made by a human being, on purpose, for other human beings.
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Nothing matches
Nothing matches all of that.
Not yet, anyway — the library grows all the time. Drop one condition and see what shows up.
In Before the Lock
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
In Before The Lock is a podcast from Erica Kuhl and Brian Oblinger about community, customer experience, and leadership at scale.
Podcasts
Added 21 Mar 2024
Knowledge Cast
Knowledge Cast looks into the world of Knowledge Management through interviews with advocates in the industry and people who have implemented knowledge management in their organization.
Knowledge Cast looks into the world of Knowledge Management through interviews with advocates in the industry and people who have implemented knowledge management in their organization.
Knowledge Cast looks into the world of Knowledge Management through interviews with advocates in the industry and people who have implemented knowledge management in their organization.
PodcastsKnowledge & Writing
Added 21 Mar 2024
New Things in Customer Education
Rishabh Bhandari, Founder & CEO at Content Beta, hosts podcasts with thought-leaders and experts of the industry discussing how to strategize, scale and grow with product marketing and customer education.
Rishabh Bhandari, Founder & CEO at Content Beta, hosts podcasts with thought-leaders and experts of the industry discussing how to strategize, scale and grow with product marketing and customer education.
Rishabh Bhandari, Founder & CEO at Content Beta, hosts podcasts with thought-leaders and experts of the industry discussing how to strategize, scale and grow with product marketing and customer education.
PodcastsEducation
Added 20 Mar 2024
CELab
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams.
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams.
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams.
PodcastsEducation
Added 20 Mar 2024
The Support Automation Show
Welcome to The Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. We host conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.
Welcome to The Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. We host conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.
Welcome to The Support Automation Show, a podcast by Capacity, hosted by Justin Schmidt. We host conversations with leaders in customer or employee support who are using technology to answer questions, automate processes, and build innovative solutions to any business challenge.
PodcastsSupportAI & Automation
Added 20 Mar 2024
Support Insights
We share the "earned secrets" of customer experience leaders. An 'earned secret' is a unique solution to a hard problem, learned by overcoming a challenge that hardly anyone else has.
We share the "earned secrets" of customer experience leaders. An 'earned secret' is a unique solution to a hard problem, learned by overcoming a challenge that hardly anyone else has.
We share the "earned secrets" of customer experience leaders. An 'earned secret' is a unique solution to a hard problem, learned by overcoming a challenge that hardly anyone else has.
PodcastsSupport
Added 20 Mar 2024
Talking Customer Success
Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business.
Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business.
Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business.
PodcastsSuccess
Added 20 Mar 2024
Creating Customer Success
Welcome to the Creating Customer Success Podcast series, hosted by Daniel Cattini and Alex Truman. In this series, we interview CS leaders to learn how to build and run the best CS teams.
Welcome to the Creating Customer Success Podcast series, hosted by Daniel Cattini and Alex Truman. In this series, we interview CS leaders to learn how to build and run the best CS teams.
Welcome to the Creating Customer Success Podcast series, hosted by Daniel Cattini and Alex Truman. In this series, we interview CS leaders to learn how to build and run the best CS teams.
PodcastsSuccess
Added 20 Mar 2024
Decoding the Customer
Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe.
Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe.
Customer experience and business strategy expert, Julia Ahlfeldt CCXP, profiles the world’s top customer-centric change makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe.
PodcastsExperience
Added 20 Mar 2024
Retain: The Customer Retention Podcast
Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers.
Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers.
Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers.
PodcastsExperienceRetention, Revenue & Churn
Added 20 Mar 2024
Human Duct Tape Show
Hosted by Jeanne Bliss, five time Chief Customer Officer. Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.
Hosted by Jeanne Bliss, five time Chief Customer Officer. Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.
Hosted by Jeanne Bliss, five time Chief Customer Officer. Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations.
PodcastsExperienceLeadership
Added 20 Mar 2024
The CXChronicles
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world.
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world.
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world.
PodcastsExperience
Added 20 Mar 2024
The Intuitive Customer
Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth.
Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth.
Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth.
PodcastsExperience
Added 20 Mar 2024
The Customer Experience Podcast
The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy.
The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy.
The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy.
PodcastsExperience
Added 20 Mar 2024
Navigating the Customer Experience
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience.
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience.
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience.
PodcastsExperience
Added 20 Mar 2024
Women in Customer Success Podcast
Ever wish you could sit down for a coffee and have a heart-to-heart conversation with some of the most inspiring women in the industry?
Well, you're
Ever wish you could sit down for a coffee and have a heart-to-heart conversation with some of the most inspiring women in the industry?
Well, you're
PodcastsSuccess
Added 20 Mar 2024
The Jasons take on…
The Jasons Take On… is a customer success collaboration that advances the thinking and practices of customer success professionals.
The Jasons Take On… is a customer success collaboration that advances the thinking and practices of customer success professionals.
The Jasons Take On… is a customer success collaboration that advances the thinking and practices of customer success professionals.
PodcastsSuccess
Added 20 Mar 2024
The Modern Customer
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.
Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies.
PodcastsExperience
Added 20 Mar 2024
The Customer Success Pro Podcast
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey.
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey.
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey.
PodcastsSuccess
Added 20 Mar 2024
CHURN.FM
Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.
Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.
Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.
PodcastsRetention, Revenue & Churn
Added 20 Mar 2024
Gain Grow Retain
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach.
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach.
In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach.
PodcastsSuccessRetention, Revenue & Churn
Added 20 Mar 2024
Fraudology
Join Fraud Fighter Karisse Hendrick twice a week for deep dive interviews and weekly fraud news.
Join Fraud Fighter Karisse Hendrick twice a week for deep dive interviews and weekly fraud news.
Join Fraud Fighter Karisse Hendrick twice a week for deep dive interviews and weekly fraud news.
Podcasts
Added 20 Mar 2024
The Startup Smoothie
Blending together the best customer experience and operations strategies for startups.
Blending together the best customer experience and operations strategies for startups.
Blending together the best customer experience and operations strategies for startups.
PodcastsExperienceOperations
Added 20 Mar 2024
Doing CX Right
Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast.
Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast.
Struggling to attract and retain loyal customers? Want to differentiate your brand beyond price competition? "Doing CX Right" with Stacy Sherman is your go-to podcast.
PodcastsExperienceRetention, Revenue & ChurnData & Insights
Added 20 Mar 2024
Page it to the Limit
Page It to the Limit is a podcast that focuses on what it means to operate software in production.
Page It to the Limit is a podcast that focuses on what it means to operate software in production.
Page It to the Limit is a podcast that focuses on what it means to operate software in production.
PodcastsOperationsTech
Added 20 Mar 2024
CX Files
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX).
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX).
CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX).
PodcastsExperience
Added 20 Mar 2024
Grow & Tell
Join host Alex Kracov, former VP of Marketing at Lattice and now Founder and CEO of Dock, as he has candid conversations with successful revenue leaders about their business growth stories.
Join host Alex Kracov, former VP of Marketing at Lattice and now Founder and CEO of Dock, as he has candid conversations with successful revenue leaders about their business growth stories.
Join host Alex Kracov, former VP of Marketing at Lattice and now Founder and CEO of Dock, as he has candid conversations with successful revenue leaders about their business growth stories.
PodcastsRetention, Revenue & ChurnSuccess
Added 20 Mar 2024
Customer Success Career Coach
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros.
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros.
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros.
PodcastsSuccess
Added 20 Mar 2024
CX Passport
Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experiences, with a dash of travel talk.
Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experiences, with a dash of travel talk.
Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experiences, with a dash of travel talk.
PodcastsExperience
Added 20 Mar 2024
The Ticket
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.
PodcastsSupport
Added 20 Mar 2024
Next in Queue
Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe.
Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe.
Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe.
PodcastsSupportSuccessExperience
Added 20 Mar 2024
Trust in Tech
Trust in Tech is a podcast produced by Integrity Institute members, who are leading voices in the integrity field and bring years of technical expertise to tackling these problems.
Trust in Tech is a podcast produced by Integrity Institute members, who are leading voices in the integrity field and bring years of technical expertise to tackling these problems.
Trust in Tech is a podcast produced by Integrity Institute members, who are leading voices in the integrity field and bring years of technical expertise to tackling these problems.
Podcasts
Added 20 Mar 2024
Community Signal
Community Signal is a podcast for experienced online community professionals, including those working in audience engagement, association management, developer relations, moderation, trust and safety, and more. It’s released every
Community Signal is a podcast for experienced online community professionals, including those working in audience engagement, association management, developer relations, moderation, trust and safety, and more. It’s released every
Podcasts
Added 20 Mar 2024
The Remote Work Tribe Podcast
The Remote Work Tribe Podcast is the perfect show for remote-first managers looking to level up their leadership skills.
The Remote Work Tribe Podcast is the perfect show for remote-first managers looking to level up their leadership skills.
The Remote Work Tribe Podcast is the perfect show for remote-first managers looking to level up their leadership skills.
PodcastsCultureLeadershipManagement
Added 20 Mar 2024
Customer Success Talks
Welcome to Customer Success Talks: Real Challenges, Expert Advice, the podcast for anyone passionate about CS!
Welcome to Customer Success Talks: Real Challenges, Expert Advice, the podcast for anyone passionate about CS!
Welcome to Customer Success Talks: Real Challenges, Expert Advice, the podcast for anyone passionate about CS!
PodcastsSuccess
Added 20 Mar 2024
CX Stories by ElevateCX
There’s more to customer support than just answering an email really fast, and there are few places for people who take customer support and customer success seriously to find deep, engaging education that they can use to train their teams.
There’s more to customer support than just answering an email really fast, and there are few places for people who take customer support and customer success seriously to find deep, engaging education that they can use to train their teams.
There’s more to customer support than just answering an email really fast, and there are few places for people who take customer support and customer success seriously to find deep, engaging education that they can use to train their teams.
PodcastsExperience
Added 20 Mar 2024
Supportive
Introducing Supportive, a podcast brought to you by Assembled and Sarah Hatter of Elevate CX.
Introducing Supportive, a podcast brought to you by Assembled and Sarah Hatter of Elevate CX.
Introducing Supportive, a podcast brought to you by Assembled and Sarah Hatter of Elevate CX.
PodcastsSupport
Added 20 Mar 2024
Decoded by Threado
We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building.
We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building.
We talk about how to do great customer/community support at the intersection of AI, unpack unconventional methods to do support and community building.
PodcastsSupport
Added 20 Mar 2024
Growth Support
Join in to hear about Support Professional's journey through their careers in Support and their insights into the world of Support.
Join in to hear about Support Professional's journey through their careers in Support and their insights into the world of Support.
Join in to hear about Support Professional's journey through their careers in Support and their insights into the world of Support.
PodcastsSupport
Added 20 Mar 2024
Customer Support Leaders
Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.
PodcastsSupportLeadership
Added 20 Mar 2024
What's new
All changelogs →
Changelog 02.03.26
It hasn't quite been a year since the last Changelog, but it has been a rough break for me (in more ways than one!), which I'll write about in the Support Human newsletter soon. Let's just say the skeleton GIF crowning this issue is very appropriate.
Changelog 04.07.25
Oh, hi! It's been over a year since I last sent the changelog. Oops. In my defense, I did say that I wouldn't spam you. Look at me keeping my word!
Changelog 04.01.24
Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.
Found something that belongs here?
Send it over — including your own work and your company's. Tell me if you'd like credit for the find; I like naming the people who notice good things. New additions show up in the changelog as I go.