Tagged

Onsite

Roles that require you to work from a specific location maintained by your company, such as a headquarters or regional office.

80 entries

Senior Technical Support Specialist OpenClosed This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role.

Tread Carefully Not yet rated Wayspring Tread Carefully Other Senior Full-time Onsite Tennessee United States WayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited StatesNo comp givenClosedSee listing 08 Jun 24

Lead Support Engineer OpenClosed The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.

Tread Carefully Not yet rated Mavenir Tread Carefully Technical & Engineering Lead / Manager Full-time Onsite Texas United States MavenirTread CarefullyTechnical & EngineeringLead / ManagerFull-timeOnsiteTexasUnited States"Competitive" comp not givenClosedSee listing 08 Jun 24

Team Lead, Customer Care OpenClosed This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.

Seriously, Maybe Don't Not yet rated CoreLogic Seriously, Maybe Don't Support Lead / Manager Full-time Onsite Texas Mississippi CoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50kSee listing 12 Mar 24

Director, Enterprise Digital Support OpenClosed It's a call center director position at a corporate giant, so, you know. Do with that what you will.

Eh, It's Probably Fine Not yet rated Spectrum Eh, It's Probably Fine Support Head of / Director Full-time Onsite Colorado $150k-$200k SpectrumEh, It's Probably FineSupportHead of / DirectorFull-timeOnsiteColorado$150k-$200kClosedSee listing 12 Mar 24

Senior Customer Success Manager, Enterprise Accounts OpenClosed Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.

Eh, It's Probably Fine Not yet rated Forter Eh, It's Probably Fine Success Senior Full-time Onsite Colorado United States ForterEh, It's Probably FineSuccessSeniorFull-timeOnsiteColoradoUnited States$100k-$150kClosedSee listing 12 Mar 24

Director, YouTube Trust and Safety OpenClosed I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that, again, the company doesn't address how they protect the mental health of those working in Trust & Safety.

Tread Carefully Not yet rated YouTube Tread Carefully Head of / Director Full-time Onsite California United States $250k-$300k YouTubeTread CarefullyHead of / DirectorFull-timeOnsiteCaliforniaUnited States$250k-$300kClosedTrust & SafetySee listing 11 Mar 24

Support Operations Manager OpenClosed I'm extremely confused. Maybe they posted the wrong job description under this job title?

BINGO Not yet rated Ownwell BINGO Support Mid-level Full-time Onsite Texas United States OwnwellBINGOSupportMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 29 Feb 24

Customer Success and Solutions Engineer OpenClosed I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing).

Eh, It's Probably Fine Not yet rated Zededa Eh, It's Probably Fine Success Mid-level Full-time Onsite California United States ZededaEh, It's Probably FineSuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesNo comp givenClosedSee listing 19 Feb 24

Application Support Specialist OpenClosed See the Director, Customer Support listing for more on why this position also hit BINGO.

BINGO Not yet rated Scout Motors BINGO Support Senior Full-time Onsite Michigan $50k-$100k Scout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosedSee listing 14 Feb 24

Customer Success Manager OpenClosed It's a neat, actually useful product, but there are some definite red flags in the job description, so I advise caution and strategic questions if you end up interviewing.

Tread Carefully Not yet rated Verve Motion Tread Carefully Success Mid-level Full-time Onsite California United States Verve MotionTread CarefullySuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosedSee listing 13 Feb 24

Enterprise Customer Success Manager OpenClosed For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully.

Tread Carefully Not yet rated Canva Tread Carefully Success Mid-level Full-time Onsite Texas United States CanvaTread CarefullySuccessMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 04 Feb 24

Senior Manager, Moderation Operations, Trust & Safety OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.

Tread Carefully Not yet rated Roblox Tread Carefully Lead / Manager Full-time Onsite California United States $200k-$250k RobloxTread CarefullyLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedTrust & SafetySee listing 03 Feb 24

Knowledge Management Lead, Trust & Safety Operations OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.

Tread Carefully Not yet rated Roblox Tread Carefully Knowledge & Education Lead / Manager Full-time Onsite California United States RobloxTread CarefullyKnowledge & EducationLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedSee listing 03 Feb 24

Product Support Manager, Payments OpenClosed Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.

Tread Carefully Not yet rated Roblox Tread Carefully Support Senior Full-time Onsite California United States RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing 03 Feb 24

Customer Success Manager OpenClosed Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.

Eh, It's Probably Fine Not yet rated MongoDB Eh, It's Probably Fine Success Mid-level Full-time Onsite Texas United States MongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$50k-$100kClosedSee listing 03 Feb 24

Manager, Trust and Safety OpenClosed My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products.

Seriously, Maybe Don't Not yet rated Scale Seriously, Maybe Don't Lead / Manager Full-time Onsite California Washington New York ScaleSeriously, Maybe Don'tLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedTrust & SafetySee listing 02 Feb 24

Threat Investigator, Child Safety OpenClosed Considering the highly sensitive investigations required and the disturbing content involved, Meta doesn't talk at all about how they'll support the mental health of the person in this role.

Tread Carefully Not yet rated Tread Carefully Mid-level Full-time Onsite California Washington United States $100k-$150k Tread CarefullyMid-levelFull-timeOnsiteCaliforniaWashingtonUnited States$100k-$150kClosedTrust & SafetyMetaSee listing 02 Feb 24

Customer Experience Associate OpenClosed This job was mostly fine until we got to the "We're ideally seeking" section and then it was just downhill from there.

BINGO Not yet rated Bilt Rewards BINGO Experience Early Career Full-time Onsite New York United States Bilt RewardsBINGOExperienceEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedSee listing 29 Jan 24

Quality Assurance CX Specialist OpenClosed Still no mention of benefits, still probably only offering $65k for an on-site non-entry level role in NYC.

Seriously, Maybe Don't Not yet rated Bilt Rewards Seriously, Maybe Don't Other Mid-level Full-time Onsite New York $50k-$100k Bilt RewardsSeriously, Maybe Don'tOtherMid-levelFull-timeOnsiteNew York$50k-$100kClosedSee listing 29 Jan 24

Patient Access Programs Operations Specialist OpenClosed What is with all the "Poorly-edited job description requires attention to detail" winners lately?

BINGO Not yet rated SmithRx BINGO Other Early Career Full-time Onsite Texas Utah SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing 29 Jan 24

Patient Access Programs Operations Analyst OpenClosed After the first two poorly-edited job descriptions, it's just funny now.

BINGO Not yet rated SmithRx BINGO Other Early Career Full-time Onsite Texas Utah SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing 29 Jan 24

Patient Access Programs Supervisor OpenClosed

BINGO Not yet rated SmithRx BINGO Other Lead / Manager Full-time Onsite Texas United States SmithRxBINGOOtherLead / ManagerFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing 29 Jan 24

Senior Manager, Customer Strategy OpenClosed

Eh, It's Probably Fine Not yet rated League Eh, It's Probably Fine Other Lead / Manager Full-time Onsite Illinois United States LeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing 21 Jan 24

Director of Customer Success OpenClosed I'll give Mosiac props on owning their job descriptions – I definitely think a person wrote this.

BINGO Not yet rated Mosaic BINGO Success Head of / Director Full-time Onsite New York "Competitive" comp not given MosaicBINGOSuccessHead of / DirectorFull-timeOnsiteNew York"Competitive" comp not givenClosedSee listing 21 Jan 24

Support Customer Experience Product Manager OpenClosed

Eh, It's Probably Fine Not yet rated Cisco Meraki Eh, It's Probably Fine Experience Full-time Onsite Illinois United States $100k-$150k Cisco MerakiEh, It's Probably FineExperienceFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing 16 Jan 24

Senior Manager, BI Customer Experience OpenClosed Job application is through Workday. My condolences.

Eh, It's Probably Fine Not yet rated GoodRx Eh, It's Probably Fine Experience Lead / Manager Full-time Onsite California Washington GoodRxEh, It's Probably FineExperienceLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew York$150k-$200kClosedSee listing 16 Jan 24

Multiple Positions OpenClosed Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.

BINGO Not yet rated ID.me BINGO Success Support Technical & Engineering Entry-level Early Career Mid-level ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?RemoteSee listing 16 Jan 24

Senior Manager, BPO Strategy & Operations OpenClosed Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC.

Tread Carefully Not yet rated MoneyLion Tread Carefully Other Senior Full-time Onsite New York $100k-$150k MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosedSee listing 16 Jan 24

Vice President of Customer Service OpenClosed Job application is through Workday. My condolences.

Eh, It's Probably Fine Not yet rated AMC Networks Eh, It's Probably Fine Support Executive Full-time Onsite New York United States AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosedSee listing 16 Jan 24

Senior CX Strategy and Operations Manager OpenClosed Job application is through Workday. My condolences.

Eh, It's Probably Fine Not yet rated GoodRx Eh, It's Probably Fine Experience Senior Full-time Onsite California Washington GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosedSee listing 16 Jan 24